Apple stores now operating "by appointmen…

Apple stores now operating "by appointment only" ?

Wby isn't it widely advertised that you can no longer drop into an Apple Store for help or advice? I just made a special trip into Norwich only to be told that I had to "book an appointment" and that the next available slot was in two hours time.

Sorry but I am not happy about that! You used to be able to just walk in and talk to someone, now it seems that the army of meeter/greeters are just receptionists who can perform no other task than to book appointments and take your money.

i came specially and don't have two hours to spare waiting for an Apple employee who 'might' be able to help me.

Bring back the excellent customer service you used to be known for!

a life long apple fan... I can feel myself sliding towards android. At least they don't pretend to be accessible or customer friendly.

Posted on Nov 2, 2015 3:51 AM

Nov 2, 2015 11:04 PM in response to ChitlinsCC

ChitlinsCC wrote:

If you were there for Genius Bar, it really makes no difference how many folks are 'on the showroom floor' - the Doctors were bizzy with other patients.

It takes a genius to look up a postcode for the Apple Distribution centter in Cork or to give advice about Apple Care Procedure?

The assumption that everyone is going to visit Apple Stores for software or hardware operational advice is almost as insulting as telling your employees that you are not intelligent enough to assess a customer needs or to offer simple advice. Assuming that everyone needs to see a "genius" can only mean that all of the other employees are less than clever.

Apple can not rest on the quality of its product alone (certainly not since 5), good customer service is essential if they want to continue to be market leaders.