Apple TV remote to control my receiver fails

I have followed the instructions in this article precisely to select the option to control my receivers volume from the Apple TV remote using the IR learning function. The on screen shows progress and completion of using my receivers remote for the volume up and down commands and shows the procedure completed. I named this function and it shows it selected. The volume button on the Apple TV remote no longer controls my TV but it does not control my receiver. I have repeated this process several times and it still does not work.

Apple TV (4th generation), Pioneer receiver

Posted on Nov 2, 2015 11:27 PM

Reply
21 replies

Mar 28, 2016 12:48 PM in response to Mbzworld

ok, I had the very same problem with my Pioneer VSX 329 amp.


I did some digging around and found a cure.


I had to link my ATV directly to my amp via the HDMI cable. Then and only then could I teach it my ATV remote. It's as if connecting the HDMI up loads in the software that is needed. I then disconnected the HDMI and put it back as it was. (my amp only connects via optical to my TV).


Viola, my ATV remote now does the volume perfectly 🙂

Mar 28, 2016 1:39 PM in response to georgewilkinson2

I also have a Pioneer receiver, and experienced the frustration of not being able to train the Siri remote the change the volume.


After upgrading to TV OS 9.2 it still didn't work. I saw a post about upgrading the firmware of the Siri Remote from 0x241 to 0x245, but that didn’t work either.


Finally I connected the HDMI output of the Apple TV into the receiver, and then the receiver into the TV. I simply chose the option on the Apple TV to use IR to control a receiver, and presto, it just works, no training required. I have not gone back to Apple TV HDMI into my TV, Toslink from TV to receiver, and it still all works as expected.


This is a very non-intuitive way to solve the issue. Obviously the Apple TV has a list of receiver manufacturer codes somewhere in the TV OS, but they have chosen to not expose it directly to the users. Too bad.


Oh, here's how to update the firmware on the Siri remote:


1. On your Apple TV 4, open the ‘Settings’ app from your home screen.

2. Click and open ‘Remotes and Devices.’

3. Now open ‘Bluetooth.’


4. Now you’re going to highlight ‘Remote’ at the top and press the ‘Play/Pause’ button four times in quick succession.

5. At this point, you’re back at the ‘Remotes and Devices’ screen. If there’s a firmware update available for your Siri Remote, it will start downloading in the background and will be installed when your Apple TV 4 is in sleep mode and not in use.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV remote to control my receiver fails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.