How do I remove a null app?

Question

Level 1

10 points

How do I remove a null app?

I installed the Plex app, then deleted it as I was troubleshooting something within that app. However the app never deleted. I noticed a white app icon at the bottom of my home screen and then I tried to delete it, ti said it was a "null" app but then the deletion process didn't do anything. I restarted my Apple TV and the "null" app is still there and no apparent way for me to delete it. I've tried to go back and install the Plex app from the App Store and it shows as already installed. No Plex app appears on my home screen, just this white icon "null" app.

Posted on Nov 3, 2015 1:06 PM

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Answer 1

Jan 1, 2016 1:29 PM in response to Luminosity5

Same problem. (null) app in list that can't be deleted, by either means of trying to delete it. Rebooting doesn't fix it either. Only option appears to be a full factory reset, which is completely unacceptable because many of my apps have perishable app state that would be completely lost. (Read: consumable in-app purchases and other acquired in-game currency that cannot be stored or transferred.) Apple must fix this.

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Answer 2

Dec 22, 2015 4:01 AM in response to jdiben

I had the same issue with my Netflix app. The only way to remove the null app was to do a system restore. Since then I have been proceeding cautiously with my ATV4 in terms of customization, in case I have to do another system restore in the near future.

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Answer 3

Nov 3, 2015 1:15 PM in response to Luminosity5

Not had a null app as yet, but have you tried to delete the app in settings>general>usage>manage storage and try to delete it from there?

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Answer 4

vazandrew

Level 8

40,834 points

Jan 1, 2016 3:24 PM in response to rhaining69

Give feedback

http://www.apple.com/feedback/

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Answer 5

Luminosity5 Author

Level 1

10 points

Nov 3, 2015 1:31 PM in response to Anthony J Howe

I hadn't tried that, but I did try it now and it doesn't do anything. The prompt to delete comes up, but the app remains there in the list, with no name and just the file size shown.

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Answer 6

jdiben

Level 1

4 points

Dec 11, 2015 1:20 PM in response to Luminosity5

Did you ever find a solution? This just happened to me and I'm hoping there's a way to fix it without a restore.

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Answer 7

Dec 23, 2015 10:48 AM in response to Luminosity5

Have u tried deleting the app from Home Folder/Music/iTunes/Mobile Apps?

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Answer 8

Feb 21, 2016 1:49 PM in response to Anthony J Howe

Jumped through all sorts of hoops trying to delete NULL (Nothing worked) ... Thanks for reminding me of the Basics ... Usually a Good place to start ... DAH!?!?

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