I am able to locate normal.dotm but don't see what I can actually do with it! No 'repair' option. Also, an error message 'unable to save global normal as I am opening WORD from a 'read only' folder. I have checked all 'info' data and appear to be able to read and write! What am I missing? Have checked all sources of help but unable to find definitive solution! Help!
MacBook Pro, OS X Mavericks (10.9.1)
Apple Communities,
I have the identical issue. After deleting a folder and everything appears to be okay.
1. Go to Microsoft Word and Click New Template
2. Right-click a template you made and selected show in finder.
3. Delete a folder name "normal" and do not empty the trash (so that you can restore if something went wrong).
4. Force quit Microsoft Word.
5. Restart Microsoft Word and it should work.
Everything turns out fine and the "Word cannot open the existing global template Normal.Dotm" pop-up no longer appears when I open Microsoft Office.
****This solution does not guarantee the best outcome and do it at your risk.****
Danyaoo
Thank you!
This worked, and the issue was driving me nuts.
Many thanks! It works for me!
Thank you for this simple answer!🙂
Worked perfectly, thanks! However, it's easier when you just search on '.office' in finder.
This worked wonderfully. Thank you!
Thanks!
Thank you marzzzA! that was a wonderful solution...!
great! worked for me as well ... finally!!
This does help for the latest Microsoft Word 15.41. The issue I have is it keeps coming back though.
Wow, worked perfectly for me. Thank You
Open terminal
cd ~/Library/"Group Containers/UBF8T346G9.Office/User Content.localized/Templates.localized/"
rm Normal.dotm
This worked for me! MS Word, updated today, version 16.9.1
To be honest, not sure HOW it worked but it worked. Thanks all!
quite helpful, thank you very much!!!
It worked for me...That was so annoying, Thanks!
Thank you for the clear and effective instructions. I'm running High Sierra v 10.13.4 and this worked wonderfully.
Word cannot open the existing global template Normal.dotm
