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I am able to locate normal.dotm but don't see what I can actually do with it! No 'repair' option. Also, an error message 'unable to save global normal as I am opening WORD from a 'read only' folder. I have checked all 'info' data and appear to be able to read and write! What am I missing? Have checked all sources of help but unable to find definitive solution! Help!
MacBook Pro, OS X Mavericks (10.9.1)
Quit Word, Force Quit if necessary.
In Finder, pull down on the Go menu while pressing Option, and click on "Library".
In Library, open the folder "Group Containers"
In Group Containers, open the folder "xxxxxxxxx.Office", (where xxxxxxxx may be some kind of serial number, I am not sure if it is the same or different for each user, but it is the only .Office folder)
In the xxxxxxxxx.Office folder, open the folder "User Content"
In the User Content Folder, open "Templates"
In Templates, trash any file with the name "Normal," including the .bak files.
Restart Word; this worked for me.
Thank you!
This worked, and the issue was driving me nuts.
Many thanks! It works for me!
Thank you for this simple answer!🙂
Worked perfectly, thanks! However, it's easier when you just search on '.office' in finder.
This worked wonderfully. Thank you!
Thanks!
Thank you marzzzA! that was a wonderful solution...!
great! worked for me as well ... finally!!
This does help for the latest Microsoft Word 15.41. The issue I have is it keeps coming back though.
Wow, worked perfectly for me. Thank You
Open terminal
cd ~/Library/"Group Containers/UBF8T346G9.Office/User Content.localized/Templates.localized/"
rm Normal.dotm
This worked for me! MS Word, updated today, version 16.9.1
To be honest, not sure HOW it worked but it worked. Thanks all!
quite helpful, thank you very much!!!
It worked for me...That was so annoying, Thanks!
Thank you for the clear and effective instructions. I'm running High Sierra v 10.13.4 and this worked wonderfully.
Word cannot open the existing global template Normal.dotm
