Learn, share, and get recognized
Each time I click on the "Content" link in the upper right menu (between "Activity" and "People") I get this page:
I get the same error even going the "Welcome XFox" → "Manage Subscriptions" → "Content" route.
What should I do?
Glad you're OK...
As far as I know, there has been no "redesign" of ASC recently - the only change of which I am aware is the rest of Apple.com pages have started using a different font = San Francisco family = the Header and Footer of ASC are affected as they are common to all of Apple.com
This post is only to declare this issue fixed, maybe the latest Apple's Support Communities redesign solved it.
Thank you ChitlinsCC and turingtest2 for all the help.
Intermittent or every time?
Device? OS?
Browser? version?
I get the error every time.
I'm on a MacBook Air with OS X 10.10.5 (14F1502) and before posting I tried with SeaMonkey 2.39b1 and Safari 9.0.2 Seed 1 (build 10601.3.8).
I've just tried with Firefox 42.0, too, and I'm getting the same error.
[still discovering]
Tell us your ActionFlow - in detail - from beginning to end
Start from Restart your Mac...
What has changed since your last joy in using these two pages?
Are these the only two, or can you poke around and find more?
*I cannot recall anything like this that I have seen - intermittent wackiness is sort of common though
I'm sorry ChitlinsCC but I'm not going to reboot my Mac as a troubleshoot step for this issue…
I'm an "IT guy" and I'm quite confident that 99% of times that a web page print out "an unexpected error has occurred" message it's a server-side problem.
Indeed, I'm getting the same error on another Mac with OS X 10.9.5.
Moreover, I have another Apple ID and if I login to Apple Support Communities with it I can correctly display the Content page on both Macs.
I'm not doing anything strange to trigger the error, I simply try to open the Content page with either of the two ways I've already detailed in the first post of this thread. I'm not getting any other errors poking around the Apple Support Communities website or on other websites as well.
On another forum I would ask an admin to have a look at it but I don't know if this is a feasible solution here… should I open a bug report instead?
OK. reboot cannot hurt = the first step of Best Practices Troubleshooting (what if it cleared it up?)
I am in agreement that with your further data provided this is very likely a AppleJiveWare glitch that has become attached to one of your Apple IDs (I can identify several glitches that fall into that category, but this one is new to me)
Another possibility is that the AppleJiveWare (maybe JiveSoftware in general) seems to be very particular about server connectivity - end-to-end - when displaying almost any page, relying heavily on JavaScript client-side computing. MANY of the Red Alert Box errors are 'cannot connect' related - which, BTW, can be safely ignored.
I didn't ask if you were doing anything strange - I asked what your exact steps were = so they might be replicated. I can think of MANY ways to get to that critical point of choosing one of the two different choices you report. What i mainly am getting at is that one has a habitual WorkFlow - same way every time of doing a certain task. I am sure I do it differently than you, so my question would let me test your way.
What exactly would you ask an admin to look FOR? Whether or not it happens to them too? You may well need to get in touch with AppleRealPeople through Apple Support | Contact , but bug reporting is for Developers Only.(did you actually try the link you posted? - even IF you ARE an registered Developer, AppleJiveTeam is NOT part of that deal)
I'm sorry for taking so long to reply.
Ok, I cannot think of many ways to get to the point where you can follow one of the two route I described but here you are the most detailed action flow I can work out:
Yes, I actually followed the link I posted, several times indeed…
On other forums I would ask an admin to "look at it" and he would presumably contact someone in charge to find and research/fix/report bugs or glitches in the forum's software. In this case, an admin could contact an Apple developer that works on the adaptation of the JiveSoftware that powers this forum or maybe file an internal bug report himself. To be clear, I'm only speculating here since I know nothing of the internal structure and proceedings of the "AppleJiveTeam".
I perfectly know that Apple Bug Reporter is mainly for developers' stuff but it's also one of the best ways to get in touch with Apple engineers and I'm not so sure that "AppleJiveTeam is NOT part of that deal". After all, there is always an "Other" category to try with:
If no admin is willing to help I'll file a bug report and if it will fail (i.e. I will be told that's not their duty to solve this issue) I'll try to contact (Italian) AppleCare Support but I'm reluctant to try the Support route because I've not been so lucky in the past with some "non-standard" problems like this.
Bug Reporter isn't for problems with this site. I will alert the hosts to your issue. In the meantime clear out your browser's cache and see if the problem remains. (Actually given that you already tried multiple browsers that's probably not going to help.) FWIW I get no errors using the content link. It may well be something specific to your profile that is triggering the problem.
tt2
Thank you, I emptied the browser's cache but I'm still getting the error, both with Firefox (where I deleted everything, cache anche cookies) and SeaMonkey.
Howdy XFox [catching up as well]
tt2 wrote:
Bug Reporter isn't for problems with this site. I will alert the hosts to your issue. In the meantime clear out your browser's cache and see if the problem remains. (Actually given that you already tried multiple browsers that's probably not going to help.) FWIW I get no errors using the content link. It may well be something specific to your profile that is triggering the problem.
tt2
(*) If you want to REPORT anything concerning the JiveWare or any other problem regarding any part of the Support site(s), you need to use > Support Feedback
Open the browser or make it the frontmost application if it's already open.
Create a new empty tab or window.
Type the URL "https://discussions.apple.com/" in the browser address bar and type "Return".
If not already logged, click the "Login" link in the upper left corner next to "Welcome Guest".
In the sign in page, fill in the form with your Apple ID and password and click "Sign In".
Click the "Content" link in the upper right menu (between "Activity" and "People") OR
click "Welcome your_Apple_Support_Communities nickname" → "Manage Subscriptions" → "Content".
If you want to, you can repeat the Feedback for your "Manage Subscriptions" issue...
I too will alert our Hosts that you seem to have picked up a "sickness" on your Apple ID
another test you might try to prove the 'attachment' theory is to try:
Hi ChitlinsCC,
I already knew and I've used many times in the past the Online Support Feedback form (each time I spot an error in some Apple Support articles… 😁) but I didn't chose to use it this time because Apple "cannot respond to the comments you submit" (as it's written on the page) and I'd like some sort of feedback about this issue resolution.
Nevertheless, I followed your suggestion and, funny enough, as soon as I submitted the form I received an e-mail from Apple with subject "Delivery Notification: Delivery has failed"! 😮
This is the body of the e-mail I received (I can also post the full headers if you like) with my name, surname and e-mail address substituted with "MyName", "MySurname" and "myemail@myprovider.ext":
This an automated message from the Apple group mailer system.
Your message to support_Feedback_-_Discussions@group.apple.com could not be delivered for the following reason: This group does not accept external messages.
Message headers:
Received: from fishwort.apple.com ([17.128.115.129])
by postino.apple.com (Oracle Communications Messaging Server 7.0.5.35.0 64bit
(built Mar 31 2015)) with ESMTP id <0NY000FUIVG85MB0@postino.apple.com> for
support_Feedback_-_Discussions@group.apple.com; Wed,
18 Nov 2015 10:02:32 -0800 (PST)
Received: from relay3.apple.com ([17.128.113.83])
by postino.apple.com (Oracle Communications Messaging Server 7.0.5.35.0 64bit
(built Mar 31 2015)) with ESMTP id <0NY0008QOVG4SFP3@postino.apple.com> for
support_Feedback_-_Discussions@group.apple.com; Wed,
18 Nov 2015 10:02:32 -0800 (PST)
X-V-ID: 6f718d48-56f1-4e99-950f-742e07936a83
X-V-CD: 0
X-V-R-CD: 9b5e516a34ffb876c1cc9e9e6b4a0ee9
X-V-E-CD: 13b8050feb2d97ceeacae0583e7a5555
X-V-T-CD: 48b7b4f5defa21912133cae3ce0bb421
X-V-A:
Date: Wed, 18 Nov 2015 10:02:32 -0800
X-AuditID: 11807153-f79a96d00000143c-1f-564cbd384193
Received: from sanjuan.corp.apple.com (sanjuan.corp.apple.com [17.34.147.165])
by relay3.apple.com (Apple SCV relay) with SMTP id 49.75.05180.83DBC465; Wed,
18 Nov 2015 10:02:32 -0800 (PST)
From: MyName MySurname <myemail@myprovider.ext>
To: support_Feedback_-_Discussions@group.apple.com
Message-id:
<501220958.2433.1447869752717.JavaMail.psadmp@sanjuan.corp.apple.com>
Subject: "Content" page is broken for me, repeatable. (Discussions)
MIME-version: 1.0
Content-type: multipart/mixed;
boundary="----=_Part_2432_501214134.1447869752717"
X-Brightmail-Tracker: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Precedence: List
Now, where I'm supposed to report this? 😁
Maybe I could use the same form but choosing a different topic area, let's say "Other"… I'll let you know how it goes! 😀
P.S.
Initially I tried to use the "Insert Raw HTML" function of the advanced editor to insert the e-mail's body text but, even if I correctly see the numbered lines when I'm editing the message, they don't appear in the submitted post. 😕
I just tested Feedback using the link to your thread to which I reply as the Web Address URL = no failure notice so far
The odd part is that the internal "Form Submission System" (Submit Form is VERY old tech) would have to FAIL to send the form contents in the "form" of an email to:
its chosen recipient [ support_Feedback_-_Discussions@group.apple.com ]
FROM the sender { see emphasis below }
Received: from fishwort.apple.com ([17.128.115.129])
by postino.apple.com (Oracle Communications Messaging Server 7.0.5.35.0 64bit
(built Mar 31 2015)) with ESMTP id <0NY000FUIVG85MB0@postino.apple.com> for
support_Feedback_-_Discussions@group.apple.com; Wed,
18 Nov 2015 10:02:32 -0800 (PST)
Received: from relay3.apple.com ([17.128.113.83])
by postino.apple.com (Oracle Communications Messaging Server 7.0.5.35.0 64bit
(built Mar 31 2015)) with ESMTP id <0NY0008QOVG4SFP3@postino.apple.com> for
support_Feedback_-_Discussions@group.apple.com; Wed,
18 Nov 2015 10:02:32 -0800 (PST)
= nothing to do with you (or me)
Apple Systems in general seem to be suffering from some malady(s) - more lately than in the past - there have been some "remodeling" tacking place the last couple of months, some obvious, some clearly "behind the curtain" (backend)
Let's test a tad more, then we'll alert the Hosts so that they may elevate to the AppleJiveTeam and/or AppleEngineeers as they see fit.
*BTW, I see no way that your "CONTENT" issue could possibly be related to the FormSubmit email failure
ooops! missed a bit of the sender path (continuing where above QUOTE left off
Received: from sanjuan.corp.apple.com (sanjuan.corp.apple.com [17.34.147.165])
by relay3.apple.com (Apple SCV relay) with SMTP id 49.75.05180.83DBC465; Wed,
18 Nov 2015 10:02:32 -0800 (PST)
From: MyName MySurname <myemail@myprovider.ext>
To: support_Feedback_-_Discussions@group.apple.com
Message-id:
<501220958.2433.1447869752717.JavaMail.psadmp@sanjuan.corp.apple.com>
Subject: "Content" page is broken for me, repeatable. (Discussions)
"An unexpected error has occurred" message in my Content tab/page
