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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello everyone,
I got a problem on my Windows 8 device. I'm not able to install iTunes. It says there is a problem with package with WIndows Installer or something like this.
When I go to applications, I see that Apple Inc. install few things but it block when he want to install Apple Software update.
Unfortunately, I don't have it in my list of application...
Does anyone have a solution ? :/
Thank you for your help
Try repairing and then removing Apple Software Update from the programs and features control panel.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
tt2
Hello,
Thank you for your answer.
The main problem is that i can't find Apple SOftware Update an, when I try to install iTunes, it fails when he tries to install Apple Software Update :/
Its says "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Try the MS Installer FixIt http://go.microsoft.com/?linkid=9779673.
Try the section Missing MSI errors.
Try the section Install missing components.
tt2
Where can i find Apple Software Update ?
