Ipad Pro shuts off while charging and requires a hard reset to turn on

After I updated two iPod touch (7,1) from 8.4 to 9.1 a few days ago now the first one had the same issue last night. 😠

same problem here! so frustrating! a hard reset required after charging overnight. I am not a developer and cannot fix this with beta 9.2 like many who replied did. APPLE!!!!! FIX IT PLEASE!!!!

This is clearly a widespread problem, because I have been through two devices now and still have the problem. Apple support initially told me that I had a hardware problem, so I returned it and got a new one. Same thing -- shuts down while charging. What is particularly frustrating is that nobody appears to have any solution. I have tried wiping it clean and setting up as new. That worked for a few days. But whatever piece of bad code is causing this is still out there and eventually manifests itself. I am about ready to give up and ask for my money back.

$1,200 is too much to pay for a device that doesn't work reliably.

Has Apple responded or even acknowledged this thread!? It isn't the end of the world but it is shaking my trust in a long line of products that I have found to exceed expectations in the past. Wondering if they are now too big to care about quality?

There's been a lot of solutions that have been posted on here, and almost every other page points out the solution that works for 99.9% of everyone. There's maybe one or two people that have stated that turning siri on and enabling hey siri didn't work for them and the lack of information with what their settings are makes it impossible to know if it's truly not fixing their issue or if it's something else.

Ultimately the two solutions that work are:

- with ios 9.1, turn siri on, enable hey siri. done.

- if you want to sign up for a beta account (free) you can and then you can install ios 9.2 beta on your ipad pro, and everyone that's done that hasn't seen the issue recur.

It is disconcerting for the ipad pro to not turn on initially, and thankfully you found this forum for which you have now learned that you can do 1 of two things to fix it, or if you don't want do do either of those, just do the hard restart (hold home + the power button down UNTIL the apple logo appears). It's generally a 15-20 second fix once a day then because you're just restarting the ipad, no harm, no foul.

Apple stated that they're researching the issue so that they can fix the problem and they explained how to do the hard restart.

You can fix it by turning on siri, and enabling hey siri. Also, apple has a sign up page to become a beta tester to try out their beta software.

I had 2 issues with the iPad Pro; Hard reset after charging and the faulty display where there is a single line of a dead pixel which comes and goes. I had the iPad Pro replaced and this one doesn't have the hard reset issue or the display. So, I am not sure if this is a software issue or the hardware issue. Either way, my 3 trip to the Apple store to talk to the Genius about the issues I was having, they all claim that they have never heard of these issues which is very odd or maybe they are told not recognize the issue.

Yes, Apple has responded, they responded a week ago. Many of us on this thread in our posts have stated and provided links to Apple's response. The response being that they are now investigating it, and that the current temporary solution is to do a hard restart. The problem shouldn't be a big deal because your ipad pro isn't dead, it's an issue with the screen turning on and waking from sleep after a 100% charge. If you're having a battery charging issue where when you go to hard restart and the no charge indicator shows up, then you need to exchange the ipad pro because that's a defective unit, and that's not what we're discussing in this thread. This thread is about hitting a 100% charge and then having the screen remain in a state of hibernation until a hard restart.

The genius bar is just the same as any other job. Some people are in it because they need to make money, others do it because they love helping people. The people in it to make money have the skills to fix things, but they don't have the passion to research issues and expand their personal knowledge beyond the generic faq's or technical bulletins. The passionate genius's will take the time to research the hear-say and know what the problems are and potential fixes.

Just have to cross your fingers that you get a passionate genius, and not a career genius.

As an aside, I had a faulty lithium battery when they were doing the bloating and exploding. When apple announced that they'd replace it for free for anyone that had purchased a macbook pro within the 3 years that they were using those batteries I took mine in for replacement. I had to argue with the "genius" there for 5 minutes because "he had no knowledge of any corporate policy regarding that". Of course that was during the dark days of the Browett retail stores so... Eventually I had another genius come out and immediately swap out the battery throwing a quick disgusted look at the other one because of the lack of knowledge on their part.

Like I said, hope for a passionate genius and not a career one when you're talking with them.

9.2 is out folks! Go get it! And let's be DONE with this, eh? Woo-hoo!

Hi.

Can someone confirm:

1. updating to iOS 9.2

2. turning off "Hey Siri"

3. and charging up to 100%

no longer causes the iPad Pro to freeze?

I'm hoping someone will be able to confirm by tomorrow?

I haven't hit the issue after charging once to 100%, but I had "Hey Siri" on ... I normally don't use Siri ...

I'm testing that right now. I've got ios 9.2 installed now, and turned off hey siri. Letting it sit there. it had a 92% charge, and I plugged it in a while ago, going to let it sit for about 4 hours and then will check it again. Everyone using the beta didn't have the issue, so I doubt there's an issue, but thought I'd test this anyhow.

I'm using my original charger and cable as well btw, to see that that doesn't matter.

Thanks varchar!

Please let us know after reaching 100% and cross our fingers!

I too have now download 9.2 and will turn off hey Siri and siri and charge overnight will post again if iPad pro stabalises. Thanks all

It'll be a few hours before I know. Seems like it always locked up after about 3-4 hours of being at 100% without the hey siri enabled. I need to test with the volume down and mute enabled as well as those seemed to cause it to lock up to.