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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

629 replies

varchar

Level 1

0 points

Dec 10, 2015 6:55 AM in response to darkfire.shadows

Yep, I noted that you started the thread in my reply.

Also as a note, my backup has been running every day through icloud. No lockups, no freezes. I've tested with 6 of the most prominent settings that people have posted in this thread as causing a lockup and haven't had any issues with lockups/freezing on charge.

If your ipad pro's not backing up, you should take it to a genius bar and see if they can help you sort out any icloud issues you might be having to see if that's the cause of the failed backups.

My point is that the black screen on full charge is resolved. Create a new thread about the backups not working as that's most likely a different issue. Enabling and disabling the backups was proven to have no effect on the tons of other people here that were having the screen lockup issue on full charge.

Dec 10, 2015 7:18 AM in response to varchar

I get your point, I was just noting that my experience this has not been fixed as it behaves like it did prior to 9.2. If the backup continues to fail I will get that checked out. In the mean time, manual backups continue to work. It's just the overnight one, while charging which is failing.

Dec 11, 2015 12:24 AM in response to darkfire.shadows

Haven't looked to see if mine is backing up or not. Happy just to see the blank screen issue fixed by 9.2. Will have to check that now.

Dec 18, 2015 5:22 AM in response to darkfire.shadows

Updating to IOS 9.2 has fixed this issue for me.

Sun716

Level 1

0 points

Dec 20, 2015 8:53 AM in response to Lyndon1904

Does the IOS 9.2 update really work to fix this? If your iPad Pro stops responding and the screen is black - Apple Support I have been cautious to purchase an IPad pro because of this issue. Regardless I will wait until they go down in price anyway. Cimmerians appreciated.

ätzend

Level 1

29 points

Dec 20, 2015 9:02 AM in response to Sun716

It does

Wilem

Level 1

0 points

Dec 20, 2015 10:34 AM in response to Sun716

The Pro woke up properly this morning.

Yes it does. After installing 9.2 I installed/enabled all the apps one by one over several days, waiting for the Pro to fully charge each time. The lockup has not recurred and the Pro is back to fully functional.

Dec 20, 2015 3:20 PM in response to darkfire.shadows

Same here...bummer...Wife just got a new device...turned off while watching youtube and wont charge beyond 2%...kept shutting off...trying latest update to 9.02 to see if it helps...will post update soon...

Feb 7, 2016 7:47 AM in response to varchar

HHow does one find this Beta software and install it???

Dee87Cee

Level 1

0 points

Feb 11, 2016 2:48 PM in response to avetiarts

My iPad has been crashing on 9.2x software, so I tried installing the 9.3 PB which works for normal operation, but still randomly crashes when left idle overnight, or charging at times.

Annoying.

Mfoo_80

Level 1

0 points

Mar 2, 2016 6:23 PM in response to Dee87Cee

I Have had my I pad pro since December and mine has been showing lines down the screen then freezes and restarts. I have had several products and this is the first time one has malfunctioned. Does Apple think this can be fixed very annoying?

DougBFL

Level 1

4 points

Sep 4, 2016 9:10 PM in response to darkfire.shadows

Picked up a new IpadPro 9.7" 256Gb model today. Had it charging and watching a youtube video, playing along nicely, and the thing went silent and black. Sure wish I had seen this thread before buying.

I have tried the force restart process several times, no luck. I plugged it into the laptop, not seen by itunes. It is running the current OS of 9.3.5 so the supposed fix from 9.2 should be in there already. Well done apple, your quality control has clearly gone to ****. Dig up steve, even in his present condition he would be doing a better job.

Adictivo

Level 1

4 points

May 15, 2017 3:23 PM in response to darkfire.shadows

Same problem, even with iOS 10.3.2
Any solutions besides the multiple hard resets?

Thanks.

coachfac

Level 1

4 points

Aug 6, 2017 11:40 PM in response to Adictivo

Same problem new iPad 10.5 inch, iOS 10.3.3 and 11 beta 3. This pb has been around a long time!,

Ipad Pro shuts off while charging and requires a hard reset to turn on