Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

Top-ranking reply

mtarnate

Level 1

9 points

Posted on Nov 15, 2015 8:17 AM

FIX: Apple support had me restore Ipad via iTunes and set up as new not with any back up. This fixed the issue. I would say there still needs to be a software

update but they found that when they had me run a diagnostic there was a corruption in the back up..

So basically restore ipad and redownload iOS 9.1 with iTunes, and set up as new. Took about an hour.

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629 replies

Dec 2, 2015 11:27 AM in response to darkfire.shadows

I have the same issue.

I went to the store, the device was replaced and I have the same issue again!!!

What are we suppose to do? Ask for the refund?

Jukka B.

Level 1

0 points

Dec 3, 2015 9:25 PM in response to darkfire.shadows

Same issue here. Gonna try the Siri thing now...

MBBDAB

Level 1

9 points

Dec 4, 2015 3:54 PM in response to darkfire.shadows

I Also have the same problem each time I charge my iPad Pro!!

Dec 4, 2015 6:22 PM in response to MBBDAB

MMine hasn't locked up in 2 weeks. But it no longer backups at night.

Dec 4, 2015 9:35 PM in response to jaymlee

I don't have a Smart Keyboard and still have this problem.

Roaming

Level 1

4 points

Dec 5, 2015 5:13 AM in response to Primarch

DDitto here as well, after charging it requires a 'hard reset' sometimes I thought maybe it wouldn't reset.......

Dec 5, 2015 3:33 PM in response to darkfire.shadows

I have the same issue... you'd think as much as these cost, Apple would get it right.

FlumpDat

Level 1

8 points

Dec 6, 2015 6:56 AM in response to darkfire.shadows

In the same boat. Shuts off after a full charge, which forces me to do a hard restart.

I will call customer support on Monday to get another ticket started for the same issue.

-M

navmar

Level 1

1 points

Dec 7, 2015 12:42 PM in response to darkfire.shadows

Same problem. Apple online chat asked me to perform the same routine, restart iPad as new. They said this is the first time he's heard of this problem. Didn't fix the problem.

Dec 8, 2015 1:36 AM in response to darkfire.shadows

FYI: I bought my iPad Pro in Japan and it has the same problem. I suppose the next IOS will fix it, but I'm not pleased with the wait. I don't qualify to download the beta SW.

Dec 8, 2015 4:04 AM in response to darkfire.shadows

same problem here! so frustrating! a hard reset required after charging overnight. I am not a developer and cannot fix this with beta 9.2 like many who replied did. APPLE!!!!! FIX IT PLEASE!!!!

speedy_c

Level 1

12 points

Dec 8, 2015 11:53 AM in response to varchar

Thanks varchar!

Please let us know after reaching 100% and cross our fingers!

Shinnnnn

Level 1

0 points

Dec 8, 2015 11:57 AM in response to darkfire.shadows

I too have now download 9.2 and will turn off hey Siri and siri and charge overnight will post again if iPad pro stabalises. Thanks all

Dec 8, 2015 1:31 PM in response to Shinnnnn

Let me know if I'm wrong, but I thought the counsel in earlier threads was to turn on hey Siri, not turn it off. I had hey Siri disabled when my problem occurred, so that is not the cure.

Dec 8, 2015 1:43 PM in response to varchar

Understood. I, too, have downloaded 9.2 and am hoping it resolves. My issue is not hardware.

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Ipad Pro shuts off while charging and requires a hard reset to turn on