Ipad Pro shuts off while charging and requires a hard reset to turn on

Hi Graeme S and varchar,

are you employees of Apple?

I agree with "milleron" that it is very strange that we had to wait about 4 (?) weeks for this update and that apple did not publish a special update for the ones to suffer. And especially that the support did not know what we knew in this forum! "Reset your iPad Pro" or "Replace it" was the most given answer of the official support! Stupid!

Moppel,

I'm not an employee of Apple, although I've been asked that when I hang around the Apple stores and help people with problems that the Genius bar person didn't know how to resolve or hadn't heard of.

This update isn't an update for the iPad Pro "full charge, black screen" issue since IOS 9.2 was slated to hold other things; however, whatever changes were put into IOS 9.2 probably had placeholders in IOS 9.1 which is what was causing the problems we were seeing. I've written about my thoughts on Apple's support personnel in my other posts so I won't go into it here, but ultimately you cross your fingers and hope for the "passionate" ones to help you since they will know what's going on, and not a career "I need to make $$" one as they generally are only aware of the corporate broad knowledge.

Reset and Replace is pretty standard for a large corporation, which Apple should be considered a large corporation since they make more money than almost every other company in existence.

Basically though it's the same as going to the doctor and expecting every doctor to know everything every other doctor knows. Just not gonna happen. Some will have amazing amounts of knowledge and can help you while others will take your temp and prescribe you a generic anti-biotic since that's the standard text book procedure.

No, I'm not employed by Apple, I have been using their products since 1990 though, I've also used Windows based machines, Android phones, and Linux servers. Guess what, new tech often have little glitches when it comes out. It's a first world problem though really isn't it? People getting overexcited because they've had to wait 15 seconds or so to boot their iPad after a full charge, come on, if that's an outrage to you then you need to look around you more. Apple did issue a workaround solution that worked until the iOS upgrade, so what's the big problem, have you got an iPad Pro that's working after the upgrade? If you can answer yes then be happy you can save 15 seconds starting it up (if you'd not followed the workaround solution mentioned in this discussion).

The pencil is amazing. I just got mine this last weekend via fedex. Pretty much opens the ipad up to being an amazing canvas for all things art. If people are looking for an alternate navigation device then they'll be sorely disappointed, but then again, there's a reason Apple is using the pencil moniker, since people think of stylus as a navigational tool, whereas no one thinks a pencil is a navigational tool (although, the press seems to want to keep calling it an iStylus).

FINAL IOS 9.2 Public Release test for all who care (test 5):

6 hours of charging with nothing on but airplane mode (wifi off, bluetooth off, nightmode off, mute off, screen rotate off, hey siri off). No lockups, no black screen, prompt display of the screen when the home button is pressed. Charger still plugged into iPad. Unplugging charger causes the screen to turn on briefly indicating normal use-age.

So, it seems that all the things that were mentioned in regards to locking up appear to be resolved with the IOS 9.2 public release. If you're reading this and are unsure of any other tests just read my past posts as I have outlined 5 other tests that I've done with varying options to see if the IOS 9.2 public release appears to fix other use cases.

Well, just in case all of you have been holding your breath for the real "fix" -- which we were and are hoping to be iOS 9.2 -- Here is Apple's statement regarding the current situation --excuse the large type -- it was a copy and paste thing -- but read the bottom line in blue -- it will make you blue!! That being said, so far my iPad pro is working fine -- but who knows!!! Rudy

If your iPad Pro stops responding and the screen is black

Learn what to do if your iPad Pro doesn't respond when you press buttons or tap on the screen, and the screen is black.

To get back to using your iPad Pro, force restart it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Updating your iPad Pro to iOS 9.2 or later might prevent this issue from occurring in the future.

Last Modified: Dec 8, 2015

It's not really that big of a deal for them to put that caveat in. iPad Pro fixes were not a part of the IOS 9.2 feature set, just a happy by-product. Since it's been being tested for much longer than the ipad pro has been on the market then it's obvious that they would say it may fix it, but hasn't been put out specifically to fix that issue.

No harm, no foul, just a way for them to let people understand that this release may hold a fix, but wasn't specifically created for that purpose. Given the fact that some people with ipods, iphones, and other ipads (mini, etc.) were seeing a similar problem then we may as well figure that it wasn't an iPad pro hardware issue but a software issue. Given the huge hype and release surrounding the ipad pro, we're the ones seeing the problem and voicing it since there was a huge 2.5M+ rush on the product, whereas others may not have voiced that concern since their products were working for quite a while before. Thus, the release statement that it "may" fix the problem makes sense.

I just went to turn on my iPad Pro and it won't come on....

Install iOS 9.2

I have an ipad mini and was having the same problem. Since I downloaded 9.2 I have not had the problem and I hope it remains fixed. If I charged my mini in airplane mode do a hard restart was easy; however, if I did not put it in airplane mode the restart took a while. The Hey Siri method had not fixed the problem for me. I am glad for all of the suggestions on the forum and also for the update.

Hi varchar and Graeme S,

I partially agree with you.

But it is not only the iPad Pro issue which makes me angry. Under iOS 9.1, there was a Mail-bug for POP3-accounts ("this email could not loaded from server" (or similar message)) causing many mails to vanish from my iPad. And "El Capitan" on OS X prevented almost all my AU-Plugins (Audio Units Plugins for Logic Pro X) to be loaded correctly.

Therefore two basic functions were faulty. And in addition, my new iPad was dead every morning. Hence I lost my love to Apple! They are launching a lot of new features (to increase the sales) but thereby many old features are destroyed because there is no time to test them sufficiently before pushing these new product (or software features) to the market. - But I agree that this is a common phenomenon today also in other companies. UNFORTUNATELY!!!

Hi

This problem is now solved with ios 9.2 software update .

Cheers

Brian

Installed ios9.2 yesterday and charged overnight. Took it off charge at 100% and all is good. 🙂

No SIRI as I have never had it turned on. I don't like SIRI so whatever the issue was it appears to have gone away as a result of installing ios 9.2.

My suggestion would be to create a new thread about the backups not working. You started this thread about a charge and then black screen. That's where this entire thread has been focused. It's pretty much like saying my engine's not running on a car, then getting that fixed then saying, the problem's not fixed because now my left rear tire won't stay inflated.

Also you need to provide more information. i.e. "My backups aren't running after I installed IOS 9.2 on my ipad pro lte 128GB, wifi off, bluetooth off, siri off, hey siri off, airplane mode on, not signed into icloud, router is a netgear ws360, internet is time warner 1mbps..."

Just saying something like "My backups don't work" doesn't help anyone, and won't get any response from a company that's focused on hundreds of other things. I can guarantee that any developer that sees a statement without anything to help them replicate the problem or delve into the problem with some specific settings will just look at that and assume you've not set something up right, or don't know how to use the product...

Also the title of the thread that you started was:

Ipad Pro shuts off while charging and requires a hard reset to turn on

Pretty sure we can all say that this issue based on the title alone is now fixed with IOS 9.2. Those of us that have been helping troubleshoot this have run multiple tests utilizing tons of different settings to attempt to replicate the problem back onto IOS 9.2 without success, showing that IOS 9.2 does indeed fix the problem as outlined in the title of the thread.

I'm not saying you're not having a problem, just trying to point out that if you want help, you will get more by focusing a thread on that problem so others can find it via searching, news outlets can pick up on it via searching, and Apple will pick up on it by seeing it as a thread vs having to hunt through hundreds of messages in a thread that has nothing to do with that. The very first post that you started this thread with had nothing to do with backups failing, and the title has nothing about backups in it. That's all I'm saying. I definitely hope you can get that fixed, or that you can bring it to someone at Apple's attention, just do it in a way that brings visibility to it, and provide information to those people who could help you.