Photoshop Elements 13 is broken now?

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Level 1

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Photoshop Elements 13 is broken now?

Like others, I bought software from the Mac App Store (Canada) and then it stopped working properly with the expiry of the security certificate. The software that I'm most concerned about right now is Adobe Photoshop Elements 13. Although I have read that Apple has "fixed" the security certificate issue, I still cannot open the Photo Editor and Video Editor functions in PE 13. This is the case even though I removed the PE 13 program using Launchpad, and then downloaded it afresh from my App Store account. Are others having this experience? Any sign of a fix? (The software wasn't cheap!)

Adobe Photoshop Elements 13-OTHER, OS X El Capitan (10.11.1)

Posted on Nov 13, 2015 2:15 PM

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Answer 1

Allan Jones

Level 9

68,912 points

Nov 13, 2015 4:53 PM in response to JimR547281

Please see my response in this thread:

Call of Duty 4: Modern Warfare from the Mac App Store won't open

You have to log out of the App Store and then log back in. It may help to reboot your computer before your start the steps I list.

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Answer 2

JimR547281 Author

Level 1

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Nov 14, 2015 6:58 AM in response to Allan Jones

Thanks, Allan.

I took the steps that you mention, in the order that you listed them. But it doesn't seem to work for Adobe Photoshop Elements 13. (Does it make any difference, I wonder, that I purchased PE 13 via the Canadian Mac App Store?) After I follow the steps you outline, I still get an error message when I try to open the newly downloaded PE 13 application. The dock indicates that both PE 13 (red icon) and PE Elements 13 Editor (blue icon) are running. But the error message says: "Please do not launch this application from within this Application Package. Instead, please launch Adobe Photoshop Elements 13...from your Applications folder." But since the Mac App Store had put the newly downloaded copy of PE 13 into the Applications folder, that is indeed the folder that I used when I double-clicked on the program to open it.

This is frustrating (and, given what I paid for PE 13, expensive).

Does Apple need to do something further to fix this? Send out an App Store specific update or patch?

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