Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

35 points

Problem with netflix on Apple TV 4

I just bought a new Apple TV 4 to replace the previous version I owned for a year. The thing is, from time to time I can't even connect to my Netflix profile page (a problem I never had before).The loading starts (red circle in the middle of black screen, with the name Netflix in the bottom right corner), but freezes until it sends me back to the apple TV menu. My only solution is to completely disconnect internet and to relaunch. Then it works for a couple of days, until doesn't. Same problem always comes back. I plugged my Apple TV 3 back: no problem.

Anyon else had that problem ? And a solution ?

Thanks.

iMac, iOS 8.1.3

Posted on Nov 13, 2015 4:44 PM

55 replies

Jul 31, 2016 4:48 PM in response to Andres V-CR

First, this is just a user forum, not Apple. All we can do is suggest things you've probably already tried. Unless another user happens to see this and has already fixed it.

Note that, when the app crashes, it's probably still running, just unable to update the foreground screen. If you double click the Home button, you'll see the app chooser, and you can force quit the app by swiping it off the top of the screen using the remote touchpad. If you restart it after this, it should work more repeatably. Could you try logging out of your NetFlix account, then logging back in?

Jul 31, 2016 6:01 PM in response to Diana.McCall

Diana, I know this are just user forums, and I have made Apple aware of the issue via a support ticket. An yes I've tried logging out and back in. No luck so far.
I'll keep you posted in case i have any news from Apple or Netflix.
In the meantime I am going to downgrade to 9.2.1 to do some more testing

thanks

Moche

Level 1

24 points

Aug 23, 2016 8:40 PM in response to Andres V-CR

Apparently it was my Airport Extreme router causing Netflix to crash. Other minor network problems gave me reason to suspect it was failing. It was three years old. I replaced it with an ASUS router and my Netflix problems are gone and so are my other network problems.

Moche

Level 1

24 points

Sep 4, 2016 4:50 PM in response to Moche

Still having problems with Netflix. Replacing my router reduced frequency of the problem. My Apple TV is more than five years old. Considering buying latest Apple TV to fix the problem.

Moche

Level 1

24 points

Sep 12, 2016 6:59 PM in response to Moche

Changed Apple TV DNS to 8.8.8.8 and 8.8.4.4. These are Google's DNS servers. This solved my problem. Wish I had figured this out months ago.

vazandrew

Level 8

40,366 points

Sep 12, 2016 7:15 PM in response to Moche

DNS needs to remain on auto to use your ISPs. Using a 3rd party is a temporary workaround and will lead to issues

Moche

Level 1

24 points

Sep 12, 2016 8:56 PM in response to vazandrew

What kind of issues? So far everything is working.

vazandrew

Level 8

40,366 points

Sep 12, 2016 9:47 PM in response to Moche

There is no control over the server used and no regulation on traffic. Issues can come at any time for streaming performance and network connection.

Jun 13, 2017 10:31 AM in response to doublesea

I had the same issue. The problem is that when I tried Roku, it worked. I'm trying hard to find a reason to keep Apple TV - I've had nothing issues since installing it.

vazandrew

Level 8

40,366 points

Jun 13, 2017 2:55 PM in response to Michelle Schmidt

The issue would be with the app, not the hardware

Problem with netflix on Apple TV 4