i have macbook pro with OS X Yosemite version 10.10.5, i'm suffering because its very slow, i check the ram and i upgraded it to 16G RAM, CPU utilisation is not high, memory utilisation i still have 6G free, but the overall performance is very slow, it takes long time to reboot or to open file or to switch between apps, what can i do?
Try restarting your Mac in Safe mode:
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disk and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
If it does not help run this test and post its results here.
EtreCheck version: 2.6.3 (223)
Report generated 11/18/15, 12:23 PM
Runtime 24:27
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Mid 2012)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 240 - SN = W02474BH6D3BB
Video Information: (What does this mean?)
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X Yosemite 10.10.5 (14F1021) - Time since boot: less than an hour
Disk Information: (What does this mean?)
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (23.65 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Application Support/LogMeIn/drivers
[loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
/System/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.0) [Click for support]
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.0) [Click for support]
[not loaded] com.novatelwireless.driver.3G (3.0.7) [Click for support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) [Click for support]
[not loaded] com.option.driver.Option72 (2.15.0) [Click for support]
[not loaded] com.option.driver.OptionHS (3.26.0) [Click for support]
[not loaded] com.option.driver.OptionMSD (1.21.0) [Click for support]
[not loaded] com.option.driver.OptionQC (1.11.0) [Click for support]
[not loaded] com.vodafone.driver (3.0.5) [Click for support]
[not loaded] de.novamedia.driver.NMLGEDriver (3.2.10) [Click for support]
[not loaded] de.novamedia.driver.NMSamsung (0.0.2) [Click for support]
[not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Click for support]
[not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Click for support]
/System/Library/Extensions/NMHuaweiPhonesVTPCDC.kext/Contents/Resources
[not loaded] de.novamedia.driver.NMUSBCDCACMData.VTP (3.2.6) [Click for support]
/System/Library/Extensions/NMLGEDriver.kext/Contents/PlugIns
[not loaded] de.novamedia.driver.NMLGEUSBCDCACMControl (3.1.9) [Click for support]
[not loaded] de.novamedia.driver.NMLGEUSBCDCACMData (3.1.9) [Click for support]
/System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Click for support]
[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Click for support]
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[not loaded] com.novatelwireless.driver.3GData (3.0.7) [Click for support]
/System/Library/Extensions/Vodafone.kext/Contents/Plugins
[not loaded] com.vodafone.driver.Data (3.0.5) [Click for support]
Launch Agents: (What does this mean?)
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.logmein.logmeingui.plist [Click for support]
[loaded] com.logmein.logmeinguiagent.plist [Click for support]
[loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[failed] de.novamedia.VodafoneDeviceObserver.plist [Click for support] [Click for details]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: (What does this mean?)
[running] com.adobe.ARMDC.Communicator.plist [Click for support]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.logmein.logmeinblanker.plist [Click for support]
[loaded] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.microsoft.autoupdate.helpertool.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.koingosw.MacCleanse4Helper.Reminder.plist [Click for support]
[loaded] com.koingosw.MacCleanse4Helper.TrashWatcher.plist [Click for support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]
[running] com.nero.HSMMonitor.plist [Click for support]
[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google+ Auto Backup UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
Other Apps: (What does this mean?)
[running] com.apple.xpc.launchd.oneshot.0x10000005.Microsoft AU Daemon
[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck
[running] com.apple.xpc.launchd.oneshot.0x10000007.Microsoft Excel
[running] com.getdropbox.dropbox.85800
[running] com.google.GoogleDrive.91480
[running] com.hp.devicemonitor
[running] com.microsoft.Outlook.52856
Internet Plug-ins: (What does this mean?)
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 15.009.20069 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 15.009.20069 - SDK 10.8 [Click for support]
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version
User internet Plug-ins: (What does this mean?)
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
bjnplugin_2.90.399.5: Version: bjnplugin 2.90.399.5 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Picasa: Version: 1.0 - SDK 10.6 [Click for support]
bjninstallplugin_2.90.399.5: Version: bjninstallplugin 2.90.399.5 - SDK 10.8 [Click for support]
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Java [Click for support]
MacFUSE [Click for support]
NTFS-3G [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
26% NML2NDeviceObserver
18% Microsoft Excel
8% WindowServer
5% taskgated
2% python
Top Processes by Memory: (What does this mean?)
874 MB kernel_task
737 MB com.apple.WebKit.WebContent(5)
295 MB Microsoft Excel
213 MB Safari
197 MB Google Drive
Virtual Memory Information: (What does this mean?)
8.50 GB Free RAM
7.49 GB Used RAM (3.58 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Nov 18, 2015, 11:52:37 AM Self test - passed
Nov 18, 2015, 10:01:04 AM ~/Library/Logs/DiagnosticReports/fontd_2015-11-18-100104_[redacted].crash
Nov 16, 2015, 10:40:24 AM /Library/Logs/DiagnosticReports/Microsoft Excel_2015-11-16-104024_[redacted].hang
Thanks thunderzzz for your support but after running he desk utilities, things are still slow, it now takes around 1min 50 sec to boot, is this normal? that is why i ran the test you sent me and the results above
things are a bit better but in general this is not the normal mac performance
what do you think?
Thanks thunderzzz for your support but after running he desk utilities, things are still slow, it now takes around 1min 50 sec to boot, is this normal? that is why i ran the test you sent me and the results above
things are a bit better but in general this is not the normal mac performance
what do you think?
You have a number of tele-comunications applications installed. Rid the ones you no longer need.
Rid the MBP of Konigo. Such software is not neccesary and is liable to corrupt your MBP.
Ciao.
thanks OGELTHORPE, what is the MBP? i removed all the apps for VPN if this is what u mean by telecom, shovel i re run the same test again?
msaro wrote:
thanks OGELTHORPE, what is the MBP?
MBP = MBP
removed all the apps for VPN if this is what u mean by telecom, shovel i re run the same test again?
You call.
Ciao.
Perhaps you need to buy an SSD.
you mean that the HDD may be slowing the performance down? but can i replace the HDD with SSD?
Of course you can.
MacCleanse is not doing you any favors either.
removed it also
You're getting the usual results of posting "etrecheck" stuff on this site.
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Hello msaro,
You have removed a number of programs already. It would be helpful if you posted another EtreCheck report showing the current status. Try to avoid restarting before running EtreCheck. Restarting will clear some important indicators of problems.
Your EtreCheck report shows a number of problems such as:
1) You don't have a Time Machine backup. This is important because you are going to need one.
2) Some of the driver software for your 3G USB modem has failed and is using too much of your machine's processing capability. You should uninstall this software. Make sure to use the vendor-provided uninstaller or uninstallation instructions. Never try to delete files in hidden directories by hand. Never use an "app zapper".
3) As others have pointed out, you don't need any "clean up" software.
4) Your EtreCheck reports that it ran in 24 minutes. This is about 5 times longer than it should take.
5) Your hard drive is almost full. It seems like you have just barely enough free space to prevent EtreCheck from warning you about it.
After removing all of the recommended software, run another EtreCheck report. If the runtime is more than 5 minutes, then your hard drive has probably failed. (See point #1 above.) These old-style mechanical hard drives in older machines tend to fail after 2-3 years. I always used to replace mine after 2 years whether they showed any signs of problems or not. I would rather replace equipment on my own schedule instead of waiting for a catastrophic failure.
An SSD will certainly improve your performance, especially your boot time. But since I think it is likely your hard drive is actually failing, a backup is far more important right now. A machine will a normal, older hard drive like yours should run EtreCheck in about 5 minutes. Upgrading to an SSD should make EtreCheck run in about 1.5 minutes. Since you are running in 24 minutes, you have some serious problems.
What Linc means, of course, is that the users have been able to use the report to point out software you should uninstall, that your drive barely has enough free space on it for healthy running, and that your drive might be failing. He's just shy about giving credit where credit is due.
Slow Macbook Pro
