Error 13014--can't open iTunes

Question

Level 1

10 points

Error 13014--can't open iTunes

I'm on an early 2011 Macbook Pro with El Capitan 10.11.1 and have searched high and low for why I can't open iTunes. My hard drive is not full and my iTunes content is stored on a Seagate external drive (never been an issue in the past). I can't uninstall it since it's required for my Mac & reinstalling over a current version won't do much anyway. My iTunes version is 12.3.1. I've tried renaming the Genius files (worked on previous versions) and can't find a solution.

MacBook Pro (13-inch Early 2011), OS X El Capitan (10.11.1), null

Posted on Nov 18, 2015 8:19 AM

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Answer 1

Limnos

Level 10

419,827 points

Nov 18, 2015 8:34 AM in response to bassgirl

itunes error 13014 - https://discussions.apple.com/thread/1749728

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Answer 2

Linc Davis

Level 10

209,667 points

Nov 18, 2015 9:11 AM in response to bassgirl

Please back up all data.

As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.

Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.

After testing, quit again and put the original library back where it was, replacing the test library. Post your results.

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Answer 3

bassgirl Author

Level 1

10 points

Nov 18, 2015 10:36 AM in response to Linc Davis

Linc, You rule!!! This worked. Thank you so much. 🙂 However, it made another 'iTunes' folder below the other one. Should I leave well enough alone or can I 'clean' them up? I may just leave well enough alone.

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Answer 4

Linc Davis

Level 10

209,667 points

Nov 18, 2015 12:05 PM in response to bassgirl

If I understand your response, you're now running iTunes from a new, empty library. That's not yet what I'd call a solution, because you don't have any content. Please clarify.

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Answer 5

bassgirl Author

Level 1

10 points

Nov 18, 2015 12:07 PM in response to Linc Davis

It has content. The library is just in a sub folder.

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Answer 6

Linc Davis

Level 10

209,667 points

Nov 18, 2015 12:16 PM in response to bassgirl

I'm not quite sure I understand, but if you're satisfied with what you have, you can delete the old iTunes folder, but back up all data first, including the data on the external drive. Be prepared to restore if something goes wrong.

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Answer 7

ChessTom

Level 1

0 points

Jan 27, 2016 11:31 AM in response to Linc Davis

I have the same problem as bassgirl. I tried moving the iTunes library folder stored on my Seagate external hard drive to the Desktop, as you said. But it stopped me from doing so and said there's not enough space. I think this may be because I have a music library of 140gb. Can you help me in any way?

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