computer running el capitan just shuts of and will not respond to any keys but will come back on if I open and close cover. Also notice processor fan is running a lot. Brand new MacBook Pro (Retina, 15-inch, Mid 2015) maxed out. Can this be fixed or did I just get a dud for computer
MacBook Pro (Retina, 15-inch, Mid 2015)
Go to http://www.etresoft.com/etrecheck and install, then run, EtreCheck. Paste the status report here. It's a good way for us to know what's on your system so we can be the most help to you we can.
EtreCheck version: 2.6.3 (223)
Report generated 11/18/15, 8:49 PM
Runtime 1:22
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 15-inch, Mid 2015)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro11,5
1 2.8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 69 - SN = D865236Q1VAFWLKAD
Video Information: (What does this mean?)
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro
Color LCD 2880 x 1800
System Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour
Disk Information: (What does this mean?)
APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.33 GB (719.18 GB free)
Core Storage: disk0s2 999.70 GB Online
USB Information: (What does this mean?)
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Library/Application Support/Norton Solutions Support/Norton Utilities
[not loaded] com.symantec.kext.symdc (1.3.0) [Click for support]
/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]
[not loaded] com.m-audio.driver.firewire (1.10.5) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Startup Items: (What does this mean?)
M-Audio FireWire Audio Helper: Path: /Library/StartupItems/M-Audio FireWire Audio Helper
Qmaster: Path: /Library/StartupItems/Qmaster
Startup items are obsolete in OS X Yosemite
System Launch Agents: (What does this mean?)
[loaded] com.apple.java.InstallOnDemand.plist - Invalid signature!
System Launch Daemons: (What does this mean?)
[running] com.seagate.TBDecorator.plist [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avid.ApplicationManager.plist [Click for support]
[running] com.avid.ApplicationManagerHelper.plist [Click for support]
[running] com.avid.backgroundservicesmanager.plist [Click for support]
[loaded] com.avid.dmfsupportsvc.plist [Click for support]
[loaded] com.avid.interplay.dmfservice.plist [Click for support]
[loaded] com.avid.interplay.editortranscode.plist [Click for support]
[loaded] com.avid.transcodeserviceworker.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] PACESupport.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.avid.interplay.editorbroker.plist [Click for support]
[running] com.avid.interplay.editortranscodestatus.plist [Click for support]
[running] com.m-audio.firewire.helper.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.paceap.eden.licensed.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[running] com.codecm.uploader.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.pcv.hlpramc.plist [Click for support]
[running] net.optimum.iptv.optimumapp.agent.v3.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper UNKNOWN (missing value)
System Events Application (/System/Library/CoreServices/System Events.app)
MagicMenu Application (/Applications/StuffIt Deluxe 9.0/MagicMenu.app)
Archive Assistant Scheduler Application (/Applications/StuffIt Deluxe 9.0/Archive Assistant.app/Contents/Resources/Archive Assistant Scheduler.app)
Dropbox UNKNOWN (missing value)
Nike+ Connect Helper Application Hidden (/Applications/Nike+ Connect.app/Contents/Resources/Nike+ Connect Helper.app)
Advanced Mac Cleaner UNKNOWN (missing value)
HP IO Classic Proxy Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
DiskMountNotify Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/DiskMountNotify.app)
ScanNotification Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/ScanNotification.app)
SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
SymQuickMenu Application (/Library/Application Support/Norton Solutions Support/SymQuickMenu/SymQuickMenu.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Other Apps: (What does this mean?)
[running] com.adobe.acc.AdobeDesktopService.143392.16585A94-CE1D-4E12-A6FC-7F9EB38DB3EB
[running] com.adobe.accmac.111392
[running] com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck
[running] com.hp.productresearch.139552
[running] com.nike.nikeplusconnecthelper.140832
Internet Plug-ins: (What does this mean?)
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Default Browser: Version: 601 - SDK 10.11
Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]
CouponPrinter-FireFox: Version: Version 1.0.11
PandoWebInst: Version: 1.0 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.4 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.2.2 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: Unknown
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
Safari Extensions: (What does this mean?)
AppaRajah
codec-M
Audio Plug-ins: (What does this mean?)
DVCPROHDAudio: Version: 1.2
3rd Party Preference Panes: (What does this mean?)
Akamai NetSession Preferences [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
PreferencesPane [Click for support]
Seagate Dashboard for Mac OSX [Click for support]
StuffIt AVR [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.33 GB Disk used: 280.16 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.50 TB
Total number of backups: 12
Oldest backup: 8/25/15, 3:59 PM
Last backup: 11/15/15, 5:53 PM
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 280.16 GB X 3)
Top Processes by CPU: (What does this mean?)
4% WindowServer
4% .cvcoptdata
1% fontd
1% Adobe CEF Helper(2)
1% AvidApplicationManager
Top Processes by Memory: (What does this mean?)
1.00 GB kernel_task
279 MB java(3)
229 MB Mail
197 MB mdworker(11)
197 MB com.apple.WebKit.WebContent(3)
Virtual Memory Information: (What does this mean?)
10.00 GB Free RAM
6.08 GB Used RAM (2.28 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Nov 18, 2015, 08:44:44 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-204444_[redacted].crash
Nov 18, 2015, 08:44:37 PM Self test - passed
Nov 18, 2015, 04:17:17 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-161717_[redacted].crash
Nov 18, 2015, 02:22:14 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-142214_[redacted].crash
Nov 18, 2015, 01:22:25 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-132225_[redacted].crash
Nov 18, 2015, 07:59:36 AM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-075936_[redacted].crash
Nov 17, 2015, 08:01:04 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-17-200104_[redacted].crash
Nov 17, 2015, 02:12:42 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-17-141242_[redacted].crash
Nov 17, 2015, 12:21:03 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-17-122103_[redacted].crash
Nov 17, 2015, 08:51:08 AM ~/Library/Logs/DiagnosticReports/Keynote_2015-11-17-085108_[redacted].crash
Nov 16, 2015, 10:54:54 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-16-225454_[redacted].crash
Norton did nothing to prevent those problems. All it appears to be doing for you is crashing your Mac. Uninstall it.
Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
One or more of the following may be applicable:
Uninstall Norton Internet Security for Mac
Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility
To remove "Advanced Mac Cleaner" read below.
You inadvertently installed adware. You do not need to download or install anything to fix it.
Refer to the following Apple Support document: Stop pop-up ads and adware in Safari - Apple Support. "Advanced Mac Cleaner" will require following the instructions in that document with the following modifications:
Under the section Optionally remove other adware files, add the following to the list of files to delete:
~/Library/LaunchAgents/com.pcv.hlpramc.plist
~/Library/AdvancedMacCleaner
/Library/Application Support/amc
Note the difference in the path names. One is preceded by the ~ (tilde), the other is not. As long as you use the Go to Folder method you will find the files that require deletion.
For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.
I found a couple of the items suggested but not
AppaRajah
codec-M
Although they still show up when I run EtreCheck. I appreciate the help. This is what it says now, if you have any other suggestions
Mark
EtreCheck version: 2.6.3 (223)
Report generated 11/19/15, 8:51 AM
Runtime 1:18
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 15-inch, Mid 2015)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro11,5
1 2.8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 69 - SN = D865236Q1VAFWLKAD
Video Information: (What does this mean?)
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro
Color LCD 2880 x 1800
System Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour
Disk Information: (What does this mean?)
APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.33 GB (719.25 GB free)
Core Storage: disk0s2 999.70 GB Online
USB Information: (What does this mean?)
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Library/Application Support/Norton Solutions Support/Norton Utilities
[not loaded] com.symantec.kext.symdc (1.3.0) [Click for support]
/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]
[not loaded] com.m-audio.driver.firewire (1.10.5) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Startup Items: (What does this mean?)
M-Audio FireWire Audio Helper: Path: /Library/StartupItems/M-Audio FireWire Audio Helper
Qmaster: Path: /Library/StartupItems/Qmaster
Startup items are obsolete in OS X Yosemite
System Launch Agents: (What does this mean?)
[loaded] com.apple.java.InstallOnDemand.plist - Invalid signature!
System Launch Daemons: (What does this mean?)
[running] com.seagate.TBDecorator.plist [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avid.ApplicationManager.plist [Click for support]
[running] com.avid.ApplicationManagerHelper.plist [Click for support]
[running] com.avid.backgroundservicesmanager.plist [Click for support]
[loaded] com.avid.dmfsupportsvc.plist [Click for support]
[loaded] com.avid.interplay.dmfservice.plist [Click for support]
[loaded] com.avid.interplay.editortranscode.plist [Click for support]
[loaded] com.avid.transcodeserviceworker.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] PACESupport.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.avid.interplay.editorbroker.plist [Click for support]
[running] com.avid.interplay.editortranscodestatus.plist [Click for support]
[running] com.m-audio.firewire.helper.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.paceap.eden.licensed.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[running] com.codecm.uploader.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.pcv.hlpramc.plist [Click for support]
[loaded] net.optimum.iptv.optimumapp.agent.v3.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper UNKNOWN (missing value)
System Events Application (/System/Library/CoreServices/System Events.app)
MagicMenu Application (/Applications/StuffIt Deluxe 9.0/MagicMenu.app)
Archive Assistant Scheduler Application (/Applications/StuffIt Deluxe 9.0/Archive Assistant.app/Contents/Resources/Archive Assistant Scheduler.app)
Dropbox UNKNOWN (missing value)
Nike+ Connect Helper Application Hidden (/Applications/Nike+ Connect.app/Contents/Resources/Nike+ Connect Helper.app)
Advanced Mac Cleaner UNKNOWN (missing value)
HP IO Classic Proxy Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
DiskMountNotify Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/DiskMountNotify.app)
ScanNotification Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/ScanNotification.app)
SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
SymQuickMenu Application (/Library/Application Support/Norton Solutions Support/SymQuickMenu/SymQuickMenu.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Other Apps: (What does this mean?)
[running] com.adobe.acc.AdobeDesktopService.143392.D0654EEF-EB26-4FA5-89F3-25F99EC23611
[running] com.adobe.accmac.111392
[running] com.etresoft.EtreCheck.166752
[running] com.hp.productresearch.139552
[running] com.nike.nikeplusconnecthelper.140832
Internet Plug-ins: (What does this mean?)
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Default Browser: Version: 601 - SDK 10.11
Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]
CouponPrinter-FireFox: Version: Version 1.0.11
PandoWebInst: Version: 1.0 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.4 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.2.2 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: Unknown
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
Safari Extensions: (What does this mean?)
AppaRajah
codec-M
Audio Plug-ins: (What does this mean?)
DVCPROHDAudio: Version: 1.2
3rd Party Preference Panes: (What does this mean?)
Akamai NetSession Preferences [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
PreferencesPane [Click for support]
Seagate Dashboard for Mac OSX [Click for support]
StuffIt AVR [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.33 GB Disk used: 280.09 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.50 TB
Total number of backups: 13
Oldest backup: 8/25/15, 3:59 PM
Last backup: 11/18/15, 9:03 PM
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 280.09 GB X 3)
Top Processes by CPU: (What does this mean?)
4% WindowServer
2% fontd
1% AvidApplicationManager
0% Creative Cloud
0% java(3)
Top Processes by Memory: (What does this mean?)
1.00 GB kernel_task
279 MB java(3)
262 MB mds_stores
262 MB AvidAppManHelper
197 MB WindowServer
Virtual Memory Information: (What does this mean?)
10.00 GB Free RAM
6.10 GB Used RAM (2.80 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Nov 19, 2015, 08:16:04 AM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-19-081604_[redacted].crash
Nov 19, 2015, 08:16:00 AM Self test - passed
Nov 19, 2015, 06:26:55 AM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-19-062655_[redacted].crash
Nov 18, 2015, 08:44:44 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-204444_[redacted].crash
Nov 18, 2015, 04:17:17 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-161717_[redacted].crash
Nov 18, 2015, 02:22:14 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-142214_[redacted].crash
Nov 18, 2015, 01:22:25 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-132225_[redacted].crash
Nov 18, 2015, 07:59:36 AM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-18-075936_[redacted].crash
Nov 17, 2015, 08:01:04 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-17-200104_[redacted].crash
Nov 17, 2015, 02:12:42 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-17-141242_[redacted].crash
Nov 17, 2015, 12:21:03 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-17-122103_[redacted].crash
Nov 17, 2015, 08:51:08 AM ~/Library/Logs/DiagnosticReports/Keynote_2015-11-17-085108_[redacted].crash
Nov 16, 2015, 10:54:54 PM ~/Library/Logs/DiagnosticReports/SymQuickMenu_2015-11-16-225454_[redacted].crash
The system log entries still record Norton crash events. Please remove it according to its instructions first. Your Mac cannot operate properly with it installed.
Then, remove "Advanced Mac Cleaner" according to the instructions I posted.
Then, evaluate your Mac's performance.
|
Also what about AppaRajah and codec-M? could they be hiding as well?
The instructions I linked are Norton's removal instructions. If they don't work for you, please contact Norton for support. Make it absolutely clear to them that you want to eradicate their product from your Mac, completely, permanently, and irrevocably, and that you are not interested in evaluating a newer version or trying to make any of their products work. Norton / Symantec has had well over a decade to make their products compatible with Macs and there is no reason to believe they will ever succeed. Your Mac will not operate properly with "anti-virus" garbage installed.
If you used Apple's Go to Folder method to find the three files in the instructions I posted, and they do not exist, then the EtreCheck report is flawed and cannot be relied upon. I have no reason to suspect that is the case, so please confirm you are following Apple's instructions correctly. To summarize them, copy the following line, and paste it into the Finder's Go > Go to Folder... field.
~/Library/LaunchAgents/com.pcv.hlpramc.plist
What you see will look exactly like this:
If it does not look like the above, stop and describe what you do see.
If it does look like the above, click the Go button.
One of two things will occur: either that dialog box will remain but the text The folder can't be found will appear at the bottom of it, or a Finder window will open with that file selected. Either way, stop there and describe your results.
This is what what the window says:
Hi John
one of the links from north finally opened, the one you sent me gave a message that because it did not come from the APP store it would not open, they have another link on one of the pages that did work Below is what EtreCheck is saying now. Most important to me is the crash of Keynote as tomorrow I am doing an all day presentation and don't want it to crash - Help !!!!!
Thanks again
Mark
EtreCheck version: 2.6.3 (223)
Report generated 11/19/15, 12:17 PM
Runtime 1:17
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 15-inch, Mid 2015)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro11,5
1 2.8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 70 - SN = D865236Q1VAFWLKAD
Video Information: (What does this mean?)
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro
Color LCD 2880 x 1800
System Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour
Disk Information: (What does this mean?)
APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.33 GB (718.90 GB free)
Core Storage: disk0s2 999.70 GB Online
USB Information: (What does this mean?)
Seagate BUP Slim SL 1.5 TB
EFI (disk2s1) <not mounted> : 210 MB
Seagate Backup Plus Drive (disk2s2) /Volumes/Seagate Backup Plus Drive : 1.50 TB (1.17 TB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]
[not loaded] com.m-audio.driver.firewire (1.10.5) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Startup Items: (What does this mean?)
M-Audio FireWire Audio Helper: Path: /Library/StartupItems/M-Audio FireWire Audio Helper
Qmaster: Path: /Library/StartupItems/Qmaster
Startup items are obsolete in OS X Yosemite
System Launch Agents: (What does this mean?)
[loaded] com.apple.java.InstallOnDemand.plist - Invalid signature!
System Launch Daemons: (What does this mean?)
[running] com.seagate.TBDecorator.plist [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avid.ApplicationManager.plist [Click for support]
[running] com.avid.ApplicationManagerHelper.plist [Click for support]
[running] com.avid.backgroundservicesmanager.plist [Click for support]
[loaded] com.avid.dmfsupportsvc.plist [Click for support]
[loaded] com.avid.interplay.dmfservice.plist [Click for support]
[loaded] com.avid.interplay.editortranscode.plist [Click for support]
[loaded] com.avid.transcodeserviceworker.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] PACESupport.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.avid.interplay.editorbroker.plist [Click for support]
[running] com.avid.interplay.editortranscodestatus.plist [Click for support]
[running] com.m-audio.firewire.helper.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.paceap.eden.licensed.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[running] com.codecm.uploader.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.pcv.hlpramc.plist [Click for support]
[loaded] net.optimum.iptv.optimumapp.agent.v3.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper UNKNOWN (missing value)
System Events Application (/System/Library/CoreServices/System Events.app)
MagicMenu Application (/Applications/StuffIt Deluxe 9.0/MagicMenu.app)
Archive Assistant Scheduler Application (/Applications/StuffIt Deluxe 9.0/Archive Assistant.app/Contents/Resources/Archive Assistant Scheduler.app)
Dropbox UNKNOWN (missing value)
Nike+ Connect Helper Application Hidden (/Applications/Nike+ Connect.app/Contents/Resources/Nike+ Connect Helper.app)
Advanced Mac Cleaner UNKNOWN (missing value)
HP IO Classic Proxy Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
DiskMountNotify UNKNOWN (missing value)
ScanNotification UNKNOWN (missing value)
SymSecondaryLaunch UNKNOWN (missing value)
SymQuickMenu UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Other Apps: (What does this mean?)
[running] com.adobe.acc.AdobeDesktopService.143392.DD59D794-6E90-47B9-91BB-AC47B1E8BE31
[running] com.adobe.accmac.111392
[running] com.etresoft.EtreCheck.166752
[running] com.hp.productresearch.139552
[running] com.nike.nikeplusconnecthelper.140832
Internet Plug-ins: (What does this mean?)
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Default Browser: Version: 601 - SDK 10.11
Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]
CouponPrinter-FireFox: Version: Version 1.0.11
PandoWebInst: Version: 1.0 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.4 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.2.2 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: Unknown
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
Safari Extensions: (What does this mean?)
AppaRajah
codec-M
Audio Plug-ins: (What does this mean?)
DVCPROHDAudio: Version: 1.2
3rd Party Preference Panes: (What does this mean?)
Akamai NetSession Preferences [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
PreferencesPane [Click for support]
Seagate Dashboard for Mac OSX [Click for support]
StuffIt AVR [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.33 GB Disk used: 280.43 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.50 TB
Total number of backups: 13
Oldest backup: 8/25/15, 3:59 PM
Last backup: 11/18/15, 9:03 PM
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 280.43 GB X 3)
Top Processes by CPU: (What does this mean?)
4% WindowServer
1% fontd
1% AvidApplicationManager
0% Creative Cloud
0% Adobe CEF Helper(2)
Top Processes by Memory: (What does this mean?)
1.02 GB kernel_task
360 MB AvidAppManHelper
279 MB java(3)
197 MB mdworker(12)
164 MB mds_stores
Virtual Memory Information: (What does this mean?)
10.00 GB Free RAM
5.65 GB Used RAM (2.11 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Nov 19, 2015, 12:14:40 PM Self test - passed
Nov 17, 2015, 08:51:08 AM ~/Library/Logs/DiagnosticReports/Keynote_2015-11-17-085108_[redacted].crash
Proceed with the rest of Apple's instructions in the same manner.
When you're finished, you might as well drag "com.codecm.uploader.plist" to the Trash as well.
markfromnutley wrote:
Hi John
one of the links from north finally opened, the one you sent me gave a message that because it did not come from the APP store it would not open, they have another link on one of the pages that did work Below is what EtreCheck is saying now. Most important to me is the crash of Keynote as tomorrow I am doing an all day presentation and don't want it to crash - Help !!!!!
I understand. A lot of programs will crash and your Mac simply won't work properly as long as Norton remains installed. If their published uninstallation instructions don't work, you need to avail yourself of their technical support resources.
"Advanced Mac Cleaner" needs to be eradicated as well, and if you continue with the instructions above you will succeed.
If you decide that Mac is has been corrupted by those and other programs to the point you believe it's worth erasing it completely and reconfiguring it from the Time Machine backup, write back for instructions. As extreme as that measure may be, it's guaranteed to work.
shutting down
