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Rabittkiller

Q: SMS 's to 447786205094 that have never been sent

SMS 's to 447786205094 that have never been sent, my carrier is Vodafone Portugal and they say is apple's fault because of some malfunction with Imessage and Facetime, so they charge me for message's i did not send

iPhone 4S, iOS 9.1

Posted on Nov 22, 2015 6:32 AM

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Q: SMS 's to 447786205094 that have never been sent

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  • Helpful answers

  • by imobl,Helpful

    imobl imobl Nov 22, 2015 12:06 PM in response to Rabittkiller
    Level 5 (6,968 points)
    iPhone
    Nov 22, 2015 12:06 PM in response to Rabittkiller

    Those SMS are needed to activate iMessage and FaceTime. If you are using a supported

    wireless provider, there will be no charge. Evidently Vodaphone Portugal is not a

    supported wireless provider.

     

    You have 3 choices: pay for the SMS required for activation, or don't

    use FaceTime/iMessage, or use a supported provider.

  • by Rabittkiller,

    Rabittkiller Rabittkiller Nov 22, 2015 12:08 PM in response to imobl
    Level 1 (0 points)
    Nov 22, 2015 12:08 PM in response to imobl

    I would agree with you... but vodafone Portugal is in fact a supported wireless provider..

  • by imobl,

    imobl imobl Nov 22, 2015 12:30 PM in response to Rabittkiller
    Level 5 (6,968 points)
    iPhone
    Nov 22, 2015 12:30 PM in response to Rabittkiller

    If vodaphone Portugal is a supported wireless provider, then they should

    not be charging you for the SMS to activate FaceTime/iMessage. That is part

    of the deal to qualify as a supported provider.

     

    You need to escalate the charges with vodaphone Portugal.

  • by Rabittkiller,

    Rabittkiller Rabittkiller Nov 22, 2015 12:34 PM in response to imobl
    Level 1 (0 points)
    Nov 22, 2015 12:34 PM in response to imobl

    Thanks for the reply imobl ill try to sort things out

  • by Rocrem,

    Rocrem Rocrem Nov 24, 2015 4:59 AM in response to Rabittkiller
    Level 1 (0 points)
    Nov 24, 2015 4:59 AM in response to Rabittkiller

    Hello,

     

    I'm facing similar problem . . .  My wife and myself have both an iPhone 5, with same OS 9.1 and same settings, same provider (Proximus).

     

    I'm charged a few times each month for activation sms sent to UK concerning FaceTime an Messages. My wife was charged only at the first use of the iPhone.

     

    My provider also says that the problem is due to Apple, not to him. I finally discovered that they are right !

    Since Apple's OS 9, when using Messages on several devices (iPhone, iMac, PowerBook, iPad, etc), you need to re-activate the iPhone (enter login and password) nearly every time after you used Messages on another device ! This activating is on billed !

     

    Until now I never got an answer from Apple to this problem :-(

    May be because not enough people are complaining about this story ?

  • by Rabittkiller,

    Rabittkiller Rabittkiller Nov 24, 2015 6:59 AM in response to Rocrem
    Level 1 (0 points)
    Nov 24, 2015 6:59 AM in response to Rocrem

    Basically, what will happen is if you want to keep using your iphone you will have to pay for each one of those messages, no matter how many.. because noone will take responsibility for it.

    We customers are basically being forced to pay for a service that should be free or even if not, should be well documented while buying an Iphone or making a contract with our provider.

    Clearly, this a deceiving matter in which either Apple or the Providers are "stealing" from under our noses.

    I've never felt this way about a company before, but one thing i really don't appreciate is checking my bills report and noticing i have a couple of messages charged which i did not sent.

    Therefore, the only way to get things cleared, from my point of view, is to sue one of the companies and waste time and money, this is basically for someone to look over your case (neither Apple or provider wants to check this for you).. or you either ditch iphone and move on or keep with the aleatory charges. 

  • by Rocrem,

    Rocrem Rocrem Nov 24, 2015 7:13 AM in response to Rabittkiller
    Level 1 (0 points)
    Nov 24, 2015 7:13 AM in response to Rabittkiller

    Concerning my case, the problem appeared with OS 9

    And is linked with the use of Messages and/or FaceTime on several devices.

    OS 9 and 9.1 requests a new activating after each use of Messages on an other device than the iPhone.

    This is clearly an APPLE problem !   Not a provider problem.  It's the OS who lost the registering, and who sends a new sms to UK.

    As long not enough consumer complain about this "money steeling", apple will not correct this wrong behaviour.

    A solution would be not to buy iPhones anymore, and buy a i.e. a Samsung  ;-)

  • by miamate,

    miamate miamate Jan 6, 2016 7:11 AM in response to Rocrem
    Level 1 (0 points)
    Jan 6, 2016 7:11 AM in response to Rocrem

    This is happening to me and my partner in Argentina.  There are no companies listed as supported in Argentina.  Has Apple fixed this problem yet?

  • by Anks88,

    Anks88 Anks88 Feb 26, 2016 8:39 AM in response to imobl
    Level 1 (0 points)
    Feb 26, 2016 8:39 AM in response to imobl

    Hi, can u tell me where i can find that information? ("If you are using a supported wireless provider, there will be no charge.") I mean from apple. I have that problem also, my provider is supported but they are charging me every activation. So i can try to fix this problem with them. They are on the list but i cant just tell them that they cant charge me bacause they are on the list.