Kernel panic in safe boot mode

Question

El Capitan was running fine until I removed all files of Keynote 6.6.1 because the Magic Move transition wasn&#x27;t working in El Capitan (it works fine in Yosemite). Someone here suggested to use AppDelete to uninstall Keynote, then boot into safe mode to allow any necessary repair and then re-download Keynote to see if that resolves the issue.But when I tried to boot into safe mode by holding the shift key at restart I got a kernel panic. I&#x27;m fairly experienced with Macs, but as a creative director I&#x27;m not experienced enough to understand the text that appears during a kernel panic.I did boot into recovery mode and reinstalled El Capitan, but the kernel panic is still there at safe boot.Can you please point me in the right direction how to resolve this issue? BTW, I have since learned that this Keynote transition doesn&#x27;t seem to work at all in El Capitan. Bummer!

TildeBee · Answer

I&#x27;m not an expert either, but it says your Os Version "is not yet set."

Herbert · Answer

Yes, I see that too, but I don&#x27;t know what it actually means.

JimmyCMPIT · Answer

OS X: About OS X Recovery - Apple Support

Herbert · Answer

Thanks JimmyCMPIT. I&#x27;m not sure what to do with this link. As mentioned above I already did reinstall El Capo from the recovery mode.

Herbert · Answer

Can someone here please help me understand the below results of running EtreCheck, especially the red entries? Thank you,-HerbertEtreCheck version: 2.6.4 (224)Report generated 11/23/15, 12:23 PMRuntime 2:04Download EtreCheck from http://etresoft.com/etrecheckHardware Information: (What does this mean?)    MacBook Pro (15-inch, Mid 2012)     MacBook Pro - model: MacBookPro9,1    1 2.6 GHz Intel Core i7 CPU: 4-core    16 GB RAM Upgradeable        BANK 0/DIMM0            8 GB DDR3 1600 MHz ok        BANK 1/DIMM0            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 123 - SN &#x3D; D862354Y0C3DGDMBLVideo Information: (What does this mean?)    Intel HD Graphics 4000        Color LCD 1440 x 900    NVIDIA GeForce GT 650M - VRAM: 1024 MBSystem Software: (What does this mean?)    OS X El Capitan 10.11.1 (15B42) - Time since boot: about 2 hoursDisk Information: (What does this mean?)    Samsung SSD 840 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk2) / : 498.88 GB (320.63 GB free)            Core Storage: disk0s2 499.25 GB Online    ST9750420AS disk1 : (750.16 GB) (Rotational)        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         MacintoshHD2 (disk1s2) /Volumes/MacintoshHD2 : 749.81 GB (338.74 GB free)USB Information: (What does this mean?)    Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. Apple Internal Keyboard / Trackpad     Apple Computer, Inc. IR Receiver     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     VIA Labs, Inc.          USB2.0 Hub                      VIA Labs, Inc.          USB2.0 Hub                          Brother HL-5340D series             DisplayLink e1649Fwu     VIA Labs, Inc.          USB3.0 Hub                      VIA Labs, Inc.          USB3.0 Hub              Thunderbolt Information: (What does this mean?)    Apple Inc. thunderbolt_busGatekeeper: (What does this mean?)    AnywhereKernel Extensions: (What does this mean?)        /Applications/DiskWarrior.app    [not loaded]    com.alsoft.Preview (5 - SDK 10.5) [Click for support]        /Applications/File Transfer (FTP)/Transmit/Transmit.app    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Click for support]        /Applications/Toast 10.08 Titanium/Toast Titanium.app    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]        /Applications/Utilities/Menubar stuff/ Inactive/Shimo.app    [not loaded]    com.feingeist.Shimo.tap (1.0) [Click for support]    [not loaded]    com.feingeist.Shimo.tun (1.0) [Click for support]    [not loaded]    com.feingeist.shimoNetworkTrigger (1 - SDK 10.10) [Click for support]        /Library/Extensions    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.5 - SDK 10.9) [Click for support]    [loaded]    com.iospirit.driver.rbiokithelper (1.25 - SDK 10.9) [Click for support]    [not loaded]    foo.tap (1.0) [Click for support]    [not loaded]    foo.tun (1.0) [Click for support]    [not loaded]    org.cindori.TrimEnabler (1 - SDK 10.10) [Click for support]        /Library/Extensions/RBIOKitHelper.kext/Contents/PlugIns    [not loaded]    com.iospirit.driver.RBTSRPlugin (1.25 - SDK 10.9) [Click for support]        /System/Library/Extensions    [not loaded]    arcana.PRAM (1.0.4) [Click for support]    [not loaded]    com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]    [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]    [not loaded]    com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]    [not loaded]    com.cisco.nke.ipsec (2.0.1) [Click for support]    [not loaded]    com.egalax.driver.CUSBInterface (2.0.2 - SDK 10.10) [Click for support]    [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1) [Click for support]    [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1) [Click for support]    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]    [not loaded]    com.elgato.driver.DontMatchEmpia (1.1) [Click for support]    [not loaded]    com.elgato.driver.DontMatchVoyager (1.1) [Click for support]    [not loaded]    com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]    [not loaded]    com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Click for support]    [not loaded]    com.increw.kext.speedit (0.32) [Click for support]    [loaded]    com.nvidia.CUDA (1.1.0) [Click for support]    [not loaded]    com.parallels.kext.ConnectUSB (3.0.0) [Click for support]    [not loaded]    com.parallels.kext.Pvsnet (3.0) [Click for support]    [not loaded]    com.parallels.kext.hypervisor (3.0) [Click for support]    [not loaded]    com.parallels.kext.vmmain (3.0) [Click for support]        /System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins    [not loaded]    com.belcarra.iokit.netpart.panther (1.6.3) [Click for support]        /System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins    [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.3) [Click for support]        /System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins    [not loaded]    com.RemoteControl.USBLAN.panther (1.6.2) [Click for support]Startup Items: (What does this mean?)    CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN    AMPAgentBootup: Path: /Library/StartupItems/AMPAgentBootup    Startup items are obsolete in OS X YosemiteLaunch Agents: (What does this mean?)    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support] [Click for details]    [failed]    com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]    [failed]    com.bitcasa.BitcasaUI.plist [Click for support] [Click for details]    [running]    com.brother.LOGINserver.plist [Click for support]    [failed]    com.canon.MFManager.plist [Click for support] [Click for details]    [failed]    com.canon.SPPHelper.plist [Click for support] [Click for details]    [loaded]    com.displaylink.useragent-prelogin.plist [Click for support]    [running]    com.displaylink.useragent.plist [Click for support]    [running]    com.ecamm.iglasses3agent.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [loaded]    com.kace.AdminAlert.plist [Click for support]    [loaded]    com.nvidia.CUDASoftwareUpdate.plist [Click for support]    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]    [running]    jp.co.canon.SELPHYCP.BG.plist [Click for support]    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]Launch Daemons: (What does this mean?)    [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]    [running]    com.adobe.adobeupdatedaemon.plist [Click for support]    [loaded]    com.adobe.agsservice.plist [Click for support]    [loaded]    com.adobe.fpsaud.plist [Click for support]    [loaded]    com.barebones.textwrangler.plist [Click for support]    [failed]    com.bitcasa.BitcasaUpdateCheck.plist [Click for support]    [failed]    com.bitcasa.BitcasaUpdateInstall.plist [Click for support]    [running]    com.bombich.ccchelper.plist [Click for support]    [loaded]    com.charlessoft.pacifist.helper.plist [Click for support]    [running]    com.displaylink.displaylinkmanager.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.insynchq.insync.daemon.plist [Click for support]    [loaded]    com.iospirit.candelair.daemon.plist [Click for support]    [loaded]    com.iospirit.candelair.sync.plist [Click for support]    [running]    com.kace.ampagent.plist [Click for support]    [loaded]    com.kace.ampagentbootup.plist [Click for support]    [loaded]    com.kace.ampwatchdog.plist [Click for support]    [failed]    com.nalpeiron.netpro.plist [Click for support]    [loaded]    com.nvidia.cuda.launcher.plist [Click for support]    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.rogueamoeba.hermes.plist [Click for support]    [loaded]    com.sharpcast.xfsmond.plist [Click for support]    [running]    com.stclairsoft.Jettison.DriverHelper.plist [Click for support]    [failed]    com.synium.cleanappdaemon.plist [Click for support]    [running]    konea.plist [Click for support]    [loaded]    org.cindori.AuthHelper.plist [Click for support]    [loaded]    org.cindori.TEAuth.plist [Click for support]    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]User Launch Agents: (What does this mean?)    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [failed]    com.adobe.ARM.[...].plist [Click for support] [Click for details]    [loaded]    com.adobe.ARM.[...].plist [Click for support]    [loaded]    com.adobe.ARM.[...].plist [Click for support]    [running]    com.akamai.single-user-client.plist [Click for support]    [failed]    com.amazon.music.plist [Click for support] [Click for details]    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!    [loaded]    com.apple.FolderActions.enabled.plist - /System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher: Executable not found!    [running]    com.c-command.SpamSieve.LaunchAgent.plist [Click for support]    [running]    com.ecamm.printopia.plist [Click for support]    [failed]    com.facebook.videochat.[redacted].plist [Click for support]    [loaded]    com.shirtpocket.backupbytime.plist [Click for support]    [running]    com.spotify.webhelper.plist [Click for support]    [loaded]    com.zimbra.desktop.plist [Click for support]    [running]    ws.agile.1PasswordAgent.plist [Click for support]User Login Items: (What does this mean?)    Jettison    Application  (/Applications/Jettison.app)    gfxCardStatus    Application  (/Applications/gfxCardStatus.app)    Mail    Application  (/Applications/Mail.app)    GeekTool    Application  (~/Library/PreferencePanes/GeekTool.prefPane/Contents/Resources/GeekTool.app)    FontAgent Activator    Application  (/Library/Application Support/FontAgent Pro/FontAgent Activator.app)    TextExpander    Application  (/Applications/TextExpander.app)    Sapiens    Application  (/Applications/Sapiens.app)    iTunes    Application  (/Applications/iTunes.app)    RSS Menu    Application  (/Applications/RSS stuff/RSS Menu.app)    MenuCalendarClock iCal    Application  (/Applications/Utilities/Menubar stuff/MenuCalendarClock iCal 4.11/MenuCalendarClock iCal.app)    Calendar    Application  (/Applications/Calendar.app)    Dropbox    Application  (/Applications/Dropbox.app)    Safari    Application  (/Applications/Safari.app)    Google Drive    Application  (/Applications/Google Drive.app)    CCC User Agent    Application  (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)    MenuMetersApp    Application  (~/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp .app)Other Apps: (What does this mean?)    [running]    com.Growl.GrowlHelperApp.251552    [running]    com.adobe.acc.AdobeDesktopService.208352.7F59A189-A5CA-4FEE-B3E4-2A4673303F9D    [running]    com.adobe.accmac.150112    [running]    com.apple.xpc.launchd.oneshot.0x10000002.SpamSieve    [running]    com.apple.xpc.launchd.oneshot.0x10000003.SpamSieveHelper    [running]    com.apple.xpc.launchd.oneshot.0x10000006.TextExpander Helper    [running]    com.bombich.cccuseragent.98272    [running]    com.brother.utility.NETserver.203552    [running]    com.brother.utility.USBserver.202912    [running]    com.codykrieger.gfxCardStatus.85472    [running]    com.edotstudios.RSS-Menu.124192    [running]    com.etresoft.EtreCheck.595552    [running]    com.getdropbox.dropbox.72992    [running]    com.google.GoogleDrive.86752    [running]    com.insidersoftware.fontagentpro.activator.200032    [running]    com.smileonmymac.textexpander.136352    [running]    com.stclairsoft.Jettison.537952    [running]    com.yujitach.MenuMetersApp.456672    [running]    net.objectpark.MenuCalendarClock.168032    [running]    org.tynsoe.geektool3.199392Internet Plug-ins: (What does this mean?)    JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    PMCADownloader: Version: 1.2.1998.896 - SDK 10.5 [Click for support]    Default Browser: Version: 601 - SDK 10.11    AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]    Flip4Mac WMV Plugin: Version: 3.3.7.2   - SDK 10.7 [Click for support]    SELPHY Photo Print Plugin: Version: 1.1.0.2 [Click for support]    AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]    FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]    AdobePDFViewerNPAPI: Version: 15.009.20069 - SDK 10.8 [Click for support]    Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    AdobePDFViewer: Version: 15.009.20069 - SDK 10.8 [Click for support]    PepperFlashPlayer: Version: 19.0.0.245 - SDK 10.6 [Click for support]    SharePointBrowserPlugin: Version: 14.5.4 - SDK 10.6 [Click for support]    DirectorShockwave: Version: 12.1.4r154 - SDK 10.6 [Click for support]User internet Plug-ins: (What does this mean?)    bjninstallplugin_2.90.658.8: Version: bjninstallplugin 2.90.658.8 - SDK 10.8 [Click for support]    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]    bjnplugin_2.90.658.8: Version: bjnplugin 2.90.658.8 - SDK 10.8 [Click for support]Safari Extensions: (What does this mean?)    Readability    Ultimate Status Bar    Facebook Share    Buffer    Evernote    Related Content by Zemanta    FastestTube    1Password    Shortly    ScamZapper    ClickToFlash    MouseGestures3rd Party Preference Panes: (What does this mean?)    Akamai NetSession Preferences  [Click for support]    Candelair  [Click for support]    CUDA Preferences  [Click for support]    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    FAPPreferences  [Click for support]    GeekTool  [Click for support]    Growl  [Click for support]    Hibernate  [Click for support]    Java  [Click for support]    MenuMeters  [Click for support]    Perian  [Click for support]    Printopia  [Click for support]Time Machine: (What does this mean?)    Skip System Files: NO    Auto backup: NO - Auto backup turned off    Volumes being backed up:        MacintoshHD2: Disk size: 749.81 GB Disk used: 411.08 GB    Destinations:        Backup 500GB [Local]         Total size: 0 B         Total number of backups: 0         Oldest backup: -         Last backup: -         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 411.08 GB X 3)Top Processes by CPU: (What does this mean?)        16%    DisplayLinkManager        14%    com.apple.WebKit.WebContent(18)        10%    WindowServer         3%    kernel_task         3%    MessagesTop Processes by Memory: (What does this mean?)    1.89 GB    com.apple.WebKit.WebContent(18)    1.39 GB    kernel_task    475 MB    softwareupdated    311 MB    WindowServer    311 MB    SafariVirtual Memory Information: (What does this mean?)    5.11 GB    Free RAM     11.00 GB    Used RAM (2.45 GB Cached)    0 B    Swap Used Diagnostics Information: (What does this mean?)    Nov 23, 2015, 09:37:42 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-23-093742_[redacted].crash    Nov 23, 2015, 09:37:25 AM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-11-23-093725 _[redacted].crash    Nov 23, 2015, 09:37:13 AM    Self test - passed    Nov 23, 2015, 07:48:47 AM    /Library/Logs/DiagnosticReports/AMPAgent_2015-11-23-074847_[redacted].crash    Nov 23, 2015, 07:48:17 AM    /Library/Logs/DiagnosticReports/AMPAgent_2015-11-23-074817_[redacted].crash    Nov 23, 2015, 07:47:47 AM    /Library/Logs/DiagnosticReports/AMPAgent_2015-11-23-074747_[redacted].crash    Nov 22, 2015, 05:32:10 AM    /Library/Logs/DiagnosticReports/AMPAgent_2015-11-22-053210_[redacted].crash    Nov 21, 2015, 03:00:11 PM    ~/Library/Logs/DiagnosticReports/DisplayLinkUserAgent_2015-11-21-150011_[redact ed].crash    Nov 21, 2015, 02:36:25 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-21-143625_[redacted].crash    Nov 21, 2015, 09:53:30 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-21-095330_[redacted].crash    Nov 21, 2015, 09:12:20 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-21-091220_[redacted].crash    Nov 21, 2015, 09:10:01 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-21-091001_[redacted].crash    Nov 20, 2015, 07:35:33 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-193533_[redacted].crash

Linc Davis · Answer

Although the "etrecheck" stuff is irrelevant, the fact that you posted it means that you were able to boot somehow. In that case, you can remove "Remote Buddy" or "Candelair," which is causing the panics.Any third-party software that doesn&#x27;t install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.I never install system modifications myself, and except as stated in this comment, I don&#x27;t know how to uninstall them. You&#x27;ll have to do your own research to find that information.Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product&#x27;s Help menu, if there is one, for instructions. Finding none there, look on the developer&#x27;s website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you&#x27;re waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.Back up all data before making any changes.You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you&#x27;re sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Herbert · Answer

Thank you so much Linc Davis for taking the time! Thanks to you I was able to remove all traces of Remote Buddy, an app I thought I had removed long time ago.