iCloud not working

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Level 1

4 points

iCloud not working

last week I paid for iTunes Match (which I assume is iCloud library as iTunes Match does not appear in any options in latest iTunes since I subscribed to iTunes Match).

I've added all my music from my pc into iTunes. In preferences iCloud is ticked and the circle of activity comes up saying it is doing something with iCloud library BUT only some of my music appears on iPhone and iPod. I subscribed to iTunes Match becwise I thought it was only way rather than manually adding via USB and sync to have all my music on my devices.

Ive turned iCloud library off in preferences and logged out of iTunes. I've turned iCloud off my devices but once all turned back on itunes is not putting all music in My Music in iTunes into iCloud. Why would this happen?

Ive individually right clicked and selected add to iCloud library and still they do not appear on my devices

Apple - can i get a refund and cancel iTunes Match because it is not doing what it's supposed to do so I might as well manually add music to my devices and save myself £21.98. Or can you fix it because I'm not satisfied at all with what I've purchased. The fact it doesn't add albumns to icloud when I right click and specifically tell it to do so tells me something is wrong. It's VERY frustrating.

Posted on Nov 24, 2015 6:04 AM

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Answer 1

norm123

Community Specialist

Nov 25, 2015 12:57 PM in response to Lafemme51

Hello Lafemme51,
Sorry to hear about your issue with iTunes Match and your content not showing up. Let see if we can get this sorted out for you.
To clarify, iCloud Music Library is what will show all your matched music from iTunes Match. Now based on what you described, you have done most of the troubleshooting that I was going to offer. Take a look a the article below to make sure that you have not missed anything.
Get help with iTunes Match
https://support.apple.com/en-us/HT204406
Now in terms of your final question, you can report a problem to iTunes on your purchase of iTunes Match. Just use the link below and sign in with your Apple ID and you will see a list of items that you have purchased. Select the purchase and then follow the steps in the drop down to report the issue to the iTunes Store.
Report a Problem
https://reportaproblem.apple.com/
To make sure that you are not billed for this in the future, use the next article to manage any subscription that you have within iTunes.
View, change, or cancel your subscriptions
https://support.apple.com/en-us/HT202039
Take care

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