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I forgot my security password and cant change it

I bought an itunes card and after i redeemed it i went on to purchase something but they asked me my security question which i forgotten and can't change the uestion in my itunes account as i dont have the rescue email

iPhone 6s, iOS 9.1

Posted on Nov 25, 2015 9:27 AM

Reply
1 reply

Nov 25, 2015 9:29 AM in response to Katechaw

You will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I forgot my security password and cant change it

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