Apple Event: May 7th at 7 am PT
i wanted to restore my iphone 6+, it got stuck on the apple logo , then i plugged it in my computer to restore it and now its stuck on recovery mode and my computer wont recognize my device, is there a solution?
iPhone 6 Plus, iOS 9.1
What computer OS are you using? Solutions are dependent on the OS. You can also check this support document for instructions on dealing with Recovery mode. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Please re-read my response. I asked what computer OS you are using. Are you using Windows (what version) or OS X (what version).
windows 10
Okay, thank you. What version of iTunes are you using? Please do not indicate "the latest", but go into iTunes Help and state the actual version number.
itunes 12.3.1
Thank you. You can try the earlier support document I provided, since the device is in Recovery Mode, or you can take a look at this support document that provides troubleshooting steps for the device not being recognized in Windows. iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
You might also want to understand there have been issues between Windows 10 and iOS devices. Is this the first time that you have connected the device to the computer with Windows 10? Have you been successful in connecting the device to iTunes with Windows 10 in the past?
i been successful connecting my device with windows 10, i haven't had any problems till now that i cant restore it nor the computer wont read it/
Okay, follow the troubleshooting steps I provided.
iphone 6 is stuck on recovery mode and computer wont recognize
