DropBox prevents iPhone photos from showing up in OS X Photos

Question

Level 1

39 points

DropBox prevents iPhone photos from showing up in OS X Photos

I posted earlier about how iPhone photos were not showing up in OS X Photos (see Importing from iOS9 to Photos in El Capitan). Work arounds were found but ultimately my problem was discovered to be DropBox. It is unclear whether everyone experiencing this problem was also running DropBox but the solution was discovered through the fact that starting the computer in safe mode (by holding shift at the start up sound) solved the Photos problem by preventing extraneous apps (like DropBox) from loading.

Quitting DropBox, unplugging the iPhone, then plugging it back in allows Photos to see photos on the iPhone.

Does anyone know of a way to fix this problem so I don't have to quit DropBox to see my iPhone's photos in Photos?

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Nov 25, 2015 2:42 PM

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Answer 1

hungrysokoke Author

Level 1

39 points

Nov 25, 2015 3:40 PM in response to hungrysokoke

I think I solved the problem:

Dropbox icon at top of screen>Gear>Preferences>Import. Un-check the box next to "Enable camera uploads for: Photos and videos".

After doing that, plugging my phone in while DropBox is running no longer causes Photos to not see photos on the iPhone.

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Answer 2

farragut

Level 1

9 points

Nov 29, 2015 9:04 AM in response to hungrysokoke

That works as far as it goes, and allows recognition in photos and import (change preference to turn off camera uploads in dropbox; then close and open dropbox app). But it is not really a good permanent solution for me and others who want iphone photos to import to photos app and dropbox. This dual import worked fine until recently. Not sure whether ios 9, el capitan, photos app, or dropbox app is to blame. Just another example to me of apple's continuing issues with syncing. If I want my iphone photos in the photos app and dropbox, I need to now let them first go to photos; and then export them to my dropbox. An extra, unnecessary step. Sounds like an issue that may take a long time to get fixed.

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Answer 3

Dec 10, 2015 7:47 PM in response to hungrysokoke

Many Thanks - Dropbox is the issue. I also note that Dropbox didn't issue an update to El Capitan. Virtually all software that I use did .. OMNI, VMWARE, MARKETCIRCLE etc ...

We've (including me) have been unfair on Apple here.

Once again great find!

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Answer 4

farragut

Level 1

9 points

Dec 10, 2015 8:41 PM in response to peterfromyan yean

ios 9.2 and the most recent update to El Capitan fixed the problem for me. Dropbox uploads photos and then photo opens and shows photos. Works like it did before El Capitan.

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