iMac Mid 2011 - GPU problem - no warranty - not under replacement program

You are not addressing Apple on these forums, we are all end users like yourself. Apple does not read or participate in these forums. If you have a problem with your iMac take it to an Apple Store or call AppleCare or Customer Service and plead your case.

Good luck.

Ask to speak to the manager yourself, continue to be polite but firm. That you've already agreed to pay for the repair isn't going to help. Good luck.

I would have to consider the cost of the repair versus the cost of a later model more capable refurbished unit. It looks to me like you could have had a pretty nice iMac for about twice the price of the repair.

Don't be disappointed in Apple, they've already quadrupled the warranty on that particular component.

Corradomac wrote:

Since it is clearly a production problem Apple should repair all iMacs with this problem or organise a recall (like car dealers).

They did, had you followed the instructions in the link you referenced in your initial post you would have seen that. That program has expired, do you think it's Apple's responsibility to hold it open forever?

yo estoy en la misma situación que usted nos tendríamos que unir y reclamar todos juntos ya que el problema es de apple no nuestro:

GraciasCorradomac por el interés prestado yo como tu pude entrar en el plan de renovación ya que les expuse mi situación y fueron muy amables y atentos y accedieron a pasar la reparación por garantía y estoy a la espera de que me abonen la reparación.

Saludos y gracias por todo

Hello Corradomac, Javierpb,

Thanks for sharing your experience. I am in similar situation, iMac bought in mid 2011 with defective GPU. I cannot use it at all and I have no the money to fix it (as they ask in the Apple Store in Dresden (Germany)).

I tried to show them your stories and how some exceptions have been made to cover the repair of the defective GPU. But they just say that this is not official forum and anyone could say that.

Do you have any proof of your iMacs being repaired and covered by the Apple Store?

Which apple store did you go?

I am frankly quite disappointed with Apple, I do not expect this to happen when buying a premium product as they sell.

Any idea what else can I do to get this repaired?

Thanks everyone for your help.

Hello Corradomac,

thanks for your kind response.

I did as you told me and contacted Apple Support, they looked very sympathetic and gave me an appointment with the customer department.

Unfortunately this new department rejected to repair the GPU claiming that they are mainly SW and it is the Apple Store who should decide on this... ???

They also added that they are not able to see others cases so got me blocked here.

At the end they just gave me a hint to ask in a different Apple Store.

May I ask you which Apple Store or dealer did your reparation?

Maybe I could still get a chance if I call them... 😟

Any idea what could I try?

I really need my iMac back but cannot afford this reparation 😢

@Javierpb: Serias tan amable de decirme en que Apple Store arreglaste el iMac?

En breve vuelvo a España y llevaría el iMac conmigo.

Thanks a lot and regards,

Hello,

Thanks Corradomac, I just want to update my experience in case it helps anyone:

I contacted Apple Support again (this time in Spanish). As always, the are very sympathetic at the beginning until they call the manager and he reads the notes. Their speech is always the same: a decision was already taken by the Apple Store in Dresden and they can only support that, no way to make exception. This time they were very rude, when I started to bring the proofs about people who were in same situation, they just said goodbye and closed the call. I thought they were polite and reasonable people.

I am really dissapointed with them, I really feel discriminated by Apple as they are not treating me in same way as others.

They should be ashamed of this behaviour, selling defective products at a premium price, and not taking responsability for their faults.

Other reputable brands are sending (at least) notification when selling a defective product, and it is up to the client to check if that applies to him.

- My friend has a HP pc and he received a mail that the battery might be defective, and he changed it.

- My wife received a letter with a piece that "could be defective" in some Thermomix sold during a specific period.

But Apple do not even notify their clients (they just hope for the program to expire to forget about their responsability).

If I had known a problem with the GPU could be there, I would have taken my iMac to repair long time ago, since I already was experiencing problems with it two years back.

Thanks to whoever reads this, now you know the Apple world is not as beautiful as they want us to believe.

I will sell my iMac on eBay and buy a PC from another brand. For sure it will be cheaper, probably more powerful and the support service can only be better than Apple's.