I am new to Mac - my email has stopped showing the number of unread mails
- I have looked at the settings and all looks fine but I re boot the computer it works for a few minutes and then stops showing the unread number?
When it clears the unread number it also clears my iPhone
MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11)
Have you defined any rules in Mail? Do you have more than one account, on different servers?
Hi No I have one BT account and all has worked fine for the month I have been using the Mac and no I have not entered any rules
I have checked all the set up items as suggested on others who have raised this issue and all looks ok
Regards
Dick
I have also re booted and tried to find the file you mentioned in a reply on this problem a couple of years back but not found?
Please quit Mail. Do you still have the problem on the phone?
I have re booted all machines I have looked at the mail set up on all machines (my phone has stopped pushing my mail?) and I have the unread counter showing on both for a couple of minuites and then they both clear down almost at the same time? Baffling - I wonder if it is the loading of El Capitain (is that correct) which I did late last week?
Regards
Dick
It's not clear whether you carried out the test I suggested. The idea is to take Mail out of the action, leaving only your phone to access the account. If mail is still being marked read when you haven't read it, you'll know that Mail is not causing the problem.
Hi again - I do appreciate your help thanks
Ok I quit mail on the Mac and have sent some test mails to the account and my iphone has picked them up and for around 10 minutes so far it has retained
the red unread marker - it must therfore be caused when the Mac mail is active - shall I open Mac mail and see if the mail downloads to it and then shows as unread on the Mac and clears the red marker on my IPhone?
I forgot that my iPad was still active and that also now shows the test emails as unread - another indicator I think that the Mac is changing the status
I opened Safari on the Mac to look up something and as I did the iPhone unread flag cleared down - I then opened Mac Mail and all the test mails downloaded and were immediately marked as read
Please open the Mail preferences window and select the Viewing tab. Uncheck the box labeled
Mark all messages as read when opening conversation
I went there and it was already unchecked????
Have you time for this it seems to go on for ever!
Please back up all data before proceeding.
1. Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/Bundles
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
2. Repeat with this line:
/Library/Mail/Bundles
This time you may be prompted for your administrator login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
I will give this a go in the morning its late here in the UK and I may just mess up!
Thanks
I got up as it is on my mind - tried both cases and same result for each "File can't be found" - I needed to GO the Finder route as no contextual menu appeared - not that I AM SURE ONE OF THOSE IS?
May go back to windows at this rate but love the Mac feel so much!
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest by setting up one of your IMAP accounts. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
Unread Mail Counter
