Since upgrading to OS 10.10.5, Mail breakdowns

Question

Level 1

19 points

Since upgrading to OS 10.10.5, Mail breakdowns

I'm now having serious problems with Apple's Mail.app that I don't remember ever having before. I noticed these issues after running Apple's Software Update, which upgrading MacOS X from v. 10.10.4 to 10.10.5.

When I launch Mail, it frequently refuses to display a received InBox message contents in the main Mail window, even if I have a specific message selected.
If I open a received InBox message in a separate window, Mail will typically show me the contents of the message, but Mail will still not display the message's contents in the main Mail window.
Occasionally, Mail will not display the message list queue for an mailboxes, whether they be InBox, Sent, or Draft.
Other times, now rarely, Mail will launch and operate normally.
Sometimes, I will be using Mail and it will spontaneously "beach ball" on me for doing something simple like operating the app's pull-down menus. Typically, such a beach ball can only be cured with a Force Quit.
Since the 10.10.5 update, Mail typically does not quit. If I invoke the Quit command, it typically sits there. I must invoke a Force Quit on Mail, which is indicated to be "not responding".
I'm having trouble getting Mail to send e-mail messages.

Does any of this make sense? What can I do to remedy this?

iMac, OS X Yosemite (10.10.5), late-2013 Core i5 2.9 GHz, 8GB RAM, 1 TB HD

Posted on Dec 2, 2015 9:07 PM

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Answer 1

Eric Root

Level 10

685,317 points

Dec 3, 2015 11:59 AM in response to Walt_Atwood

Try running the combo update.

10.10.5 Combo Update

Try rebuilding the mailbox.

Rebuild mailbox

If that doesn't work, try re-indexing the mailboxes. This can take awhile if you have a lot of mail.

Reindex messages

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Answer 2

Walt_Atwood Author

Level 1

19 points

Dec 3, 2015 2:54 PM in response to Eric Root

I will be trying the Combo Update soon.

I already tried rebuilding one of my InBoxes. All the messages in it vanished immediately and do not seem to be coming back.

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Answer 3

Walt_Atwood Author

Level 1

19 points

Dec 3, 2015 5:35 PM in response to Eric Root

I downloaded the Combo Update at the link via web-browser.

Upon launching the Updater, I received a warning message that this computer was not eligible for the Update. (Which makes sense, since it was upgraded to MacOS 10.10.5 already.)

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Answer 4

Dimaxum

Level 5

5,997 points

Dec 9, 2015 9:11 AM in response to Walt_Atwood

Hello Walt_Atwood,

Thank you for posting this topic ... I have the same issue as you have accept from number 7.

All other 1 to 6 are frequently the issues I have to deal with.

Force quite is the only solution to get mail alive again.

After force quite and relaunching Mail App again everything is back to normal.

The most of the time this happens is after waking up my iMac from sleep.

Could it be an Wifi problem? after waking up my Mac?

Dimaxum

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Answer 5

Walt_Atwood Author

Level 1

19 points

May 23, 2016 9:42 PM in response to Walt_Atwood

I am still experiencing frequent slowdowns and crashes with Mail.

If I empty out my Junk Mail folder, this seems to improve Mail's behavior for the short-term.

Other than that, I'm still having problems.

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Answer 6

Eric Root

Level 10

685,317 points

May 24, 2016 10:40 AM in response to Walt_Atwood

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 7

Walt_Atwood Author

Level 1

19 points

Jun 8, 2016 6:38 PM in response to Eric Root

Hi Eric Root.

Do you want me to run Etrecheck specifically when I'm doing something in Mail, or just generally?

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Answer 8

Walt_Atwood Author

Level 1

19 points

Jun 8, 2016 9:55 PM in response to Walt_Atwood

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-09 00:53:40

Download EtreCheck from https://etrecheck.com

Runtime 3:10

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Apps are crashing

Description:

Apple Mail occasionally freezes/crashes.

Hardware Information:ⓘ

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,3

1 2.9 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

NVIDIA GeForce GT 750M - VRAM: 1024 MB

iMac 1920 x 1080

System Software:ⓘ

OS X Yosemite 10.10.5 (14F1808) - Time since boot: about one hour

Disk Information:ⓘ

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 999.03 GB (615.03 GB free)

Core Storage: disk0s2 999.35 GB Online

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

PNY Technologies USB 2.0 FD 8.1 GB

PNY_8GB (disk3s1) /Volumes/PNY_8GB : 8.10 GB (2.51 GB free)

USB Flash Memory 7.8 GB

WALT'STHUMB (disk2s1) /Volumes/WALT'STHUMB : 7.80 GB (6.68 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Adware:ⓘ

/Library/LaunchAgents/com.mediahm.operator.update.plist

One adware file found. [Remove]

Kernel Extensions:ⓘ

/Applications/Toast 9 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-01-04) [Support]

/Library/Extensions

[not loaded] com.lge.driver.LGAndroidmdmcontrol (5.2 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.lge.driver.LGAndroidmdmdata (5.2 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.lge.driver.LGAndroidndiscontrol (5.2 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.lge.driver.LGAndroidndisdata (5.2 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.lge.driver.LGAndroidrndis (5.2 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.lge.driver.LGAndroidserial (5.2 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.lge.driver.LGAndroidusbbus (5.2 - SDK 10.9 - 2016-06-08) [Support]

/System/Library/Extensions

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9 - 2016-06-08) [Support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0 - 2016-06-08) [Support]

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.2.6-5 - 2016-06-08) [Support]

/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns

[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0 - 2010-04-09) [Support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0 - 2010-04-09) [Support]

~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2010-01-07) [Support]

System Launch Agents:ⓘ

[not loaded] 4 Apple tasks

[loaded] 144 Apple tasks

[running] 64 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 137 Apple tasks

[running] 78 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-08-03) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2015-06-15) [Support]

[loaded] com.epson.esua.launcher.plist (2014-10-06) [Support]

[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[loaded] com.mediahm.operator.update.plist (2016-05-11) Adware! [Remove]

/Library/Application Support/mediahm/mediahm.app/Contents/MacOS/installer

[loaded] com.oracle.java.Java-Updater.plist (2015-10-22) [Support]

[running] com.wacom.pentablet.plist (2012-08-16) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2015-08-03) [Support]

[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]

[loaded] com.apple.aelwriter.plist

[running] com.apple.qmaster.qmasterd.plist

[not loaded] com.dymo.pnpd.plist (2014-10-16) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-10-22) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-06-06) [Support]

[failed] com.adobe.ARM.[...].plist (2012-08-17) [Support]

[running] com.spotify.webhelper.plist (2014-05-15) [Support]

User Login Items:ⓘ

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Other Apps:ⓘ

[running] com.adobe.acc.AdobeDesktopService.69328.92237C4F-3ED0-478C-AA39-CB61A7BAC872

[running] com.adobe.accmac.86084

[running] com.dymo.pnpd

[running] com.epson.EPSON_Software_Updater.178100

[running] com.evernote.EvernoteHelper.180372

[running] com.getdropbox.dropbox.48596

[running] com.google.GoogleDrive.47744

[running] com.wacom.Consumer_TouchDriver.52004

[running] com.wacom.TabletDriver.54560

[loaded] 374 Apple tasks

[running] 174 Apple tasks

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-03) [Support]

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-03) [Support]

iPhotoPhotocast: 7.0 - SDK 10.7 (2013-04-17)

PepperFlashPlayer: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]

DYMO Safari Addin: Unknown - SDK 10.9 (2015-09-22) [Support]

QuickTime Plugin: 7.7.3 (2016-06-08)

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-08-03) [Support]

DivXBrowserPlugin: 2.1 (2011-06-07) [Support]

OVSHelper: 1.0 (2011-06-07) [Support]

Silverlight: 5.1.20913.0 - SDK 10.6 (2014-01-26) [Support]

Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

DYMO NPAPI Addin: 1.0 - SDK 10.9 (2015-09-22) [Support]

Default Browser: 600 - SDK 10.10 (2015-11-25)

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-07) [Support]

SharePointBrowserPlugin: 14.2.3 - SDK 10.6 (2012-08-23) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.1 (2012-08-16) [Support]

JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-25) Check version

WacomNetscape: 1.1.1-1 (2012-08-16) [Support]

User internet Plug-ins:ⓘ

RealPlayer Plugin: Unknown (2015-01-31) [Support]

WebEx64: 1.0 - SDK 10.6 (2015-09-11) [Support]

Safari Extensions:ⓘ

Search Genius - Operator mac (2016-05-07)

Audio Plug-ins:ⓘ

DVCPROHDAudio: 1.3.2 (2010-04-02)

3rd Party Preference Panes:ⓘ

DivX (2011-06-07) [Support]

Flash Player (2016-05-09) [Support]

Flip4Mac WMV (2013-09-07) [Support]

FUSE for OS X (OSXFUSE) (2015-09-24) [Support]

Java (2016-03-25) [Support]

Kensington MouseWorks (2010-04-09) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.03 GB Disk used: 384.00 GB

Destinations:

LaCie [Local]

Total size: 3.00 TB

Total number of backups: 14

Oldest backup: 1/16/15, 10:40 PM

Last backup: 3/31/16, 12:45 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.03 GB X 3)

Top Processes by CPU:ⓘ

48% mdworker(6)

19% installer

6% mds

3% WindowServer

2% fontd

Top Processes by Memory:ⓘ

690 MB kernel_task

483 MB softwareupdated

270 MB mds_stores

180 MB Google Drive

164 MB Dropbox

Virtual Memory Information:ⓘ

3.37 GB Free RAM

4.63 GB Used RAM (2.01 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jun 8, 2016, 11:18:16 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-06-08-231816_[redacted].cr ash

/Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver

Jun 8, 2016, 11:14:25 PM Self test - passed

Jun 8, 2016, 11:07:59 PM /Library/Logs/DiagnosticReports/Google Drive_2016-06-08-230759_[redacted].crash

/Applications/Google Drive.app/Contents/MacOS/Google Drive

Jun 8, 2016, 11:07:59 PM /Library/Logs/DiagnosticReports/EvernoteHelper_2016-06-08-230759_[redacted].cra sh

EvernoteHelper - ???

Jun 8, 2016, 11:07:38 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-06-08-230738_[redacted].c rash

/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrash Daemon.app/Contents/MacOS/AdobeCrashDaemon

Jun 6, 2016, 07:26:39 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-06-192639_[ redacted].cpu_resource.diag [Details]

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

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Answer 9

Eric Root

Level 10

685,317 points

Jun 9, 2016 2:58 PM in response to Walt_Atwood

You have 2 instances of adware (marked in red). Run the report again and click the Remove button next to them.

Try uninstalling Spotify.

Spotify Uninstall

If that doesn't fix the problem.

Do a backup, preferably 2 on 2 separate drives.

Quit Mail.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.

If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.

Crashes/quits unexpectedly

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