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iTunes 12.3.1.23 video playback not working

I recently updates to OSX Yosemite 10.10.5 and iTunes 12.3.1.23 on my MacBook. My iTunes will now play songs, but video playback for TV shows/movies I've purchased through the iTunes store is not working. The video player remains black, and there is no sound. The files have been downloaded to my MacBook, and are not playing through iCloud. Thoughts or suggestions?

I've tried closing iTunes and restarting the computer.

MacBook (Retina, 12-inch, Early 2015), OS X Yosemite (10.10.5), iTunes 12.3.1.23

Posted on Dec 8, 2015 6:51 PM

Top-ranking reply

melaniefromst thomas Author

Level 1

1 points

Posted on Dec 8, 2015 6:54 PM

I have also tried changing my video playback preference to 720p from 1080p, as was suggested in another thread.

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52 replies

Dec 11, 2015 3:02 PM in response to Queen6

I included this in the OP for this discussion stream. I am not willing at this point to do anything that will require that I reload any content. I use this computer to teach, and I don't have time at this point in the semester, and can't risk losing any materials/marking that I am working on. I don't believe I should have to spend hours fixing a problem accessing material that I PURCHASED, and that worked fine until I did this update. I was/am hoping for a solution that will be an easier fix.

Queen6

Level 1

0 points

Dec 11, 2015 3:14 PM in response to melaniefromst thomas

If you reapply the full OS X installer for your version of the Operating System, none of your personal content will be disrupted, erased, or lost. The solutions very easy just download OS X installer from Apple`s Mac App Store

Sonnybet

Level 1

39 points

Dec 11, 2015 10:41 PM in response to Queen6

Updated a day ago and had the same problem as everyone else. Just on a hunch I checked for any new Apple updates and they had two, one for iTunes and one for Security. Applied both and it fixed my iTunes video play back issues.

Dec 12, 2015 1:36 AM in response to Sonnybet

can confirm I just applied the 2 latest update (security and itunes) and purchased content now plays. No other issues noticed yet.

bertab

Level 1

4 points

Dec 12, 2015 7:19 AM in response to mariotheplumber

Same here

Dec 12, 2015 1:27 PM in response to melaniefromst thomas

Works fine with today's security update 2015-006

Dec 12, 2015 5:44 PM in response to melaniefromst thomas

Agreed, the security update seems to have resolved all issues. Thanks!

iTunes 12.3.1.23 video playback not working