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with 10.11.2, Mac Pro 2013 will not wake up 4k displays after sleep like before.

I have installed 10.11.2 today and found the Mac Pro will not wake up the 4k displays connected to thunderbolt ports. I tried many kinds of 4k displays including u28e590d, u24e590d, p2716q etc, but none of them would wake up after sleep. the only resolution is to unplug and replug the thunderbolt (display port) cable to a different thunderbolt port.

those displays all work perfectly with 10.11 and 10.11.1.


Steps to Reproduce:

1: have a Mac Pro 2013, any configurations and install 10.11.2

2: plug a 4k display like u28e590d to thunderbolt port using mini-displayport cable.

3: let the Mac Pro go sleep

4: when press a key or click the mouse, the Mac Pro will wake up but the 4k display will not wake up.


anyone is experiencing the same problem?

Posted on Dec 9, 2015 1:25 AM

Reply
169 replies

Jul 21, 2016 10:48 AM in response to Ruoyu

I had the same issue with the Mac Pro late-2013 model and I tried ASUS, DELL and Samsung, all of them had the same issue, they do not wake up when I put the monitor to sleep, but I got lucky and found the only monitor which does.


My setup is 10.10.5 with a Cinema Display + another 4K monitor.


The only monitor which works is LG 31MU97, it is a 31" 4K monitor and it DOES wake up from sleep, after 2 months of getting demo units and trying different setting I was about to give up, this last LG monitor worked like a charm.


I put the Energy Saver setting to 5 minutes for the monitor to go to sleep and after it went to sleep, I waited for another minute to make sure the 4K went to sleep completely, I hit a key on the keyboard, the Cinema Display comes on first and the LG takes about 4 seconds and comes back on, I will take the 4 second delay anytime than not waking up at all.


I bought 10 for my company and all of them work great. No need to fiddle with any settings or anything, but you have to use the Displayport to Thunderbolt cable which comes with the unit, any other cable will not work.

Aug 8, 2016 9:07 AM in response to Mac Saint

Since November 2015, I have had a MP 2013 running 10.11.5 with a Samsung LU28E590 4k monitor that will not wake. The only reliable/repeatable solution for me is: 1) unplug power cable from MP for about 60 seconds; 2) replug power cable for 15 seconds; 3) boot MP; 4) cross fingers. I believe this procedure resets the SMC. Aside from that, all I can do is leave the desktop/monitor/screen saver on 'round the clock.


This is a huge problem, and it's upsetting that Apple has done nothing to address it.

Oct 1, 2016 11:22 AM in response to Ruoyu

Apple you need to take ownership of your mistakes. That you owned up to nvidia macbook pro issues eventually and issued mother board replacements was the right thing to do. You have a similar problem here.


I have similar issues (waking from sleep) with a 2012 Mac Mini and using a 4k display (samsung u32d970q).

Although the issues occur at 2560 x 1440 still so I don't think its just 4k that is the issue.


Apple support have tried to blame the display but they are wrong as you will see if you read the post. It's a fault being caused by excessive noise from thunderbolt. I have observed similar interference with thunderbolt devices and different 3 Mac's in the past 2 years, although those issues were not with displays but other thunderbolt peripherals and interference with USB3.


I have logged this issue on https://bugreport.apple.com/

I highly recommend anyone affected by this to log their problem there and post publicly as well for visibility to give us the best collective roadmap towards fixing it.


Anyway here is what I have found through testing-


I have bought a Minidisplay 1.1 to hdmi adaptor and a mini displayport to displayport 1.2 adaptor which has provided useful information for diagnosis.


When converting the thunderbolt port (mini displayport adaptor) to HDMI 1.1 for the display-

in the first test we have issues when waking from sleep. The mac freezes dead in its tracks. When the machine tried to wake (after about 12 hours) it froze.

Also when changing resolutions there was an intermittent issue with usb drives being disconnected.


When converting thunderbolt (mini displayport adaptor) to display port-

The machine freezes intermittently when waking from sleep (usually tested after sleeping overnight after 8 or so hours). The are also issues with usb hard drives being disconnected when the display wakes with this signal.


When plugging the HDMI port of the display directly into the HDMI port of the mac mini-

No issues with sleep! This means the hdmi connection or cable to the screen is not the cause, the hdmi port from the mac is not the cause, and the screen is not the cause since only when plugging any adaptor (displayport or hdmi) into the thunderbolt port is there an issue.


Since the display has no issues with HDMI directly into the mac, the information I have gathered would almost certainly point to this problem being caused by excessive noise / interference from the thunderbolt port. Multiple adaptors and cables have been used so they are not the cause. This is further supported by the fact that the problems occur when the thunderbolt signal is turned off and on (waking from sleep), or the data throughput is changed (resolution) which is usually the point where noise would be at its most from a faulty design during those impulse changes (spikes).


I have observed similar issues before with other thunderbolt devices creating interference on another macs. I have previously seen a thunderbolt cable if too close to a wireless mouse dongle stop it from working in both an imac and a macbook pro. I have also seen an owc thunderbolt dock disconnect all its usb drives plugged into an imac when waking form sleep repeatedly. owc provided refunds for these issues.


Generally any usb plugs that are closer to the thunderbolt plugs are most at risk of this noise affecting them.

There is not a single mac of the 4 mac's I have had in the last 2 years that have not exhibited some strangeness with thunderbolt interference. I hope that apple can use some testing methods to determine the noise from the thunderbolt as being excessive when I can bring in the mac mini for them to test.


I hope apple can take ownership of this thunderbolt issue, there are surely many other users out there without the resources or skills to diagnose a problem in the same way and if they are at the whims of someone not so knowledgable at the end of a phone they are not likely to get a positive outcome.


The only solution I have right now is to disable sleep. On a mac mini thats not so bad, but not good enough.

I have to wait until I get another system to use while this can get tested by Apple.

Oct 1, 2016 4:12 PM in response to queglay

This topic hasn't been active in a while since it seems for the most of us the problem was fixed through software update (it has for me at least). If you running an older version of El Capitan I'd suggest updating, it may fix your problem.


Because it was a software problem there really isn't any point in Apple doing a recall since the hardware is working fine.


Regarding the thunderbolt issue you mentioned that definitely sounds weird. I did a quick Google and there doesn't seem to be that much information about it. I'm no hardware engineer but it seems odd that a digital signal would be affected in any way by, or creating, interference.

with 10.11.2, Mac Pro 2013 will not wake up 4k displays after sleep like before.

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