When I open a new tab safari freezes

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Level 1

5 points

When I open a new tab safari freezes

Lately, when I sometimes a new tab, safari freezes for about 5 seconds and the new tab button is shown as being pressed. After these 5 seconds, i see the spinning ball for 1 millisecond, then the new tab is shown. Problem is, i've already done everything possible to reset safari, as written in this guide (http://www.macissues.com/2015/06/22/how-to-fully-reset-safari-on-your-mac/). What can I do in order to stop this problem from occurring? I should also mention that this also sometimes happens when I click in the URL bar.

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Dec 9, 2015 8:33 AM

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Answer 1

dominic23

Level 10

84,024 points

Dec 9, 2015 10:52 AM in response to nnnnkjuil

Go step by step and test.

1. Disable Extensions and test.

Safari > Preferences > Extensions

Uncheck boxes beside “Enable Extension” and test.

Enable Extensions one by one and test.

To uninstall any extension, select it and click the “Uninstall” button.

2. Delete Caches

Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Caches > com.apple.Safari

Right click the com.apple.Safari file and select "Move To Trash.

3. Delete com.apple.Safari.plist file and test.

Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.

Select "Library" from the drop down.

Library > Preferences > com.apple.Safari.plist

Right click on it and select "Move it to Trash".

Restart. Relaunch Safari.

If this doesn’t help, “Put Back” the com.apple.Safari.plist

Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.Safari.plist and select “Put Back”.

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Answer 2

Eric Root

Level 10

685,341 points

Dec 10, 2015 7:15 AM in response to nnnnkjuil

Try a restart.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan

Safe Mode Startup – El Capitan.

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