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pop up "Mac Adware Cleaner"

How do I get rid of the pop-up "Mac Adware Cleaner" that appears when I'm in Firefox

MacBook Pro, OS X Mountain Lion

Posted on Dec 10, 2015 8:32 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2015 8:33 AM

I assume you have adware. Follow the instructions on this web page in order to manually remove adware from your mac: https://support.apple.com/en-us/HT203987

You may also find adware removal guide on this page http://www.thesafemac.com/arg-identification/

If you do not want to remove adware manually use this anti malware tool in order to scan and remove it: https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

Download, open dmg file , and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit the application and restart your mac.

Install adblock for your browser: https://adblockplus.org/

4 replies
Question marked as Top-ranking reply

Dec 10, 2015 8:33 AM in response to pilotgolf

I assume you have adware. Follow the instructions on this web page in order to manually remove adware from your mac: https://support.apple.com/en-us/HT203987

You may also find adware removal guide on this page http://www.thesafemac.com/arg-identification/

If you do not want to remove adware manually use this anti malware tool in order to scan and remove it: https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

Download, open dmg file , and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit the application and restart your mac.

Install adblock for your browser: https://adblockplus.org/

Dec 10, 2015 2:22 PM in response to pilotgolf

You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, please take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

Step 1

Triple-click anywhere in the line below on this page to select it:

~/Library/LaunchAgents/com.pcv.hlpramc.plist

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Step 2

Move the following item to the Trash as in Step 1:

/Library/Application Support/amc

This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

Step 3

Move this item to the Trash:

~/Library/AdvancedMacCleaner

Step 4

Open the Applications folder and move an item named "Advanced Mac Cleaner" (if it's present) to the Trash. Empty the Trash.

pop up "Mac Adware Cleaner"

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