Fix for El Capitan stuck at login

Last month I updated to 10.11.1 and my system would no longer log in. I would enter my password correctly and then the cursor would change to the spinning pinwheel and just sit there forever. The only way out was a power off reboot. I later found that when it was in this state I could SSH into it from another machine, and the system log revealed that /usr/libexec/lsd (the Launch Services Daemon) was crashing repeatedly. I searched these forums and others and found lots of ideas, none of which helped.


No problem, though, I've got hourly time machine backups, right? Well, no. Apparently El Capitan had not been doing the hourly backups so my most recent backup was from sometime in October, which was a month old at the time. Not good.


Fortunately, I had an older boot drive that I put in an external enclosure and was able to boot from that to experiment. The drive I normally boot from was fine -- permission checks and disk repair and all that all came back good, and I could read and write files to it just fine.


After lots of experimentation and frustration I was just about to give up and add another drive to do a clean install and start moving everything over -- a process that I *really* hate doing. But one last web search and a bit of luck gave my one last shot at fixing it.


To do this, you'll either need to be in a recovery console, or ssh into the machine, or boot from an external drive, or otherwise somehow get to a command prompt. Once you are there, do this:


find /private/var/folders/ | grep com.apple.LaunchServices | grep csstore


Note that if you boot from an external drive, you need to run that command against the boot drive you are trying to fix. Just add the /Volumes/Whatever_Your_Boot_Drive_is to the path, like so:


find /Volumes/YourBootDriveHere/private/var/folders/ | grep com.apple.LaunchServices | grep csstore


That will find the cache databases that Launch Services is using. They will have long and random-looking names that end in csstor. Make a note of every file shown, then delete them, by a command like this (obviously using whatever paths the above command found instead of this example):


rm /private/var/folders/cd/someLongRandomNameHere/someFolderNumberHere/com.apple.L aunchService-whatever.csstore


If you're more cautious, you can rename them instead of deleting them, so you can put them back if necessary. That would look like this:


mv /full/path/like/shown/above/to/whatever.cssstore /full/path/like/shown/above/to/whatever.csstore.backup


After removing or renaming those files, restart your Mac. You should now be able to log in. Or at least, that's what finally worked for me. The login did take longer than normal -- a few minutes -- to rebuild those files, but the desktop finally appeared, and now I'm back to running on my normal boot drive.


Hopefully this helps someone.

Mac Pro, OS X El Capitan (10.11.2)

Posted on Dec 13, 2015 3:47 AM

Reply
123 replies

May 5, 2017 10:00 AM in response to robertk1

Hi,


I'm trying to follow your recomendation. I'm not a terminal expert but I can do simple tasks. I'm trying to figure what is the right way of write the name of my volume in the path "/Volumes/YourBootDriveHere/private/var/folders/ | grep com.apple.LaunchServices | grep csstore". My hard drive names is: ALICASTRO iMAC


Right now I am in my Mac Book Pro accessing my iMac hard drive in target mode. I've done all the key commands and there's no way I can make the computer boot, not in safe mode, just stuck in the apple and the the imac keeps rebooting and then again the apple and the rebooting endlessly.


My hard drive is in perfect condition. I even copy some important files to my laptop as a back up. Any suggestions?

Thank you

Jun 20, 2017 4:02 PM in response to robertk1

Sir:

Thank you for this post.


This actually works if you can't get to the login as well.

My startup process stalled after the hardware check and never got to the login prompt.

I have been going from startup disk to startup disk on my MAC Pro.

A call to Apple Care and many attempts to reinstall the OS X did not work.


I finally broke down and tried your fix.

I have been able to now restore not one but two startup disks with different versions.


Thank you very much.

Jun 20, 2017 6:30 PM in response to robertk1

Sir:

Thank you for this post.


This actually works if you can't get to the login as well.

My startup process stalled after the hardware check and never got to the login prompt.

I have been going from startup disk to startup disk on my MAC Pro.

A call to Apple Care and many attempts to reinstall the OS X did not work.


I finally broke down and tried your fix for El Capitan.

I have been able to now restore not one but two startup disks with different versions.


Thank you very much.


For users of earlier OS X, the file names to delete for "resetting launch services" is different.

see http://www.thexlab.com/faqs/resetlaunchservices.html

Jul 11, 2017 6:59 AM in response to robertk1

I just fixed the issue with your resolution. So thanks for that.

But ssh wasn't active, guest wasn't activated and I didn't have a boot-drive.


But I started the "faulty" mac in Target Disk Mode. (Hold "T" while booting)

And used a thunderbolt cable to connect the faulty MBP to another MBP.

Then the hard drive of the faulty MBP shows as an external drive.

So I could just execute the commands on this drive.

"/Volumes/TargetDrive/private..."


I did had to change the name of the drive in Disk Utility because it had the same name as the drive in the second MBP.


But I was able to fix the issue in a couple of minutes.


Thanks.

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Fix for El Capitan stuck at login

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