Iphone 5 battery swelling, opening the phone

Find an Appel Authorized Service Provider. If there are none, your carrier might provide service in that case.

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

I have the exact same problem, except that the current battery is a replacement from Apple about 14 months, and 300 cycles ago. Despite the tech's very own words (and the diagnostics test results) that a typical life cycle count is about 1000 cycles, they will not replace the defective battery. No amount of arguing resulted in the Apple store manager here in Vancouver to help me. They claimed that it's an Apple policy to only exchange the phone at my cost of $99.

The 99$CAD is the price listed for the battery replacement, not the whole unit.

How much does iPhone Battery Replacement Service cost?

Service arranged through Apple costs $99. A $10.77 shipping fee will be added if this service requires shipping. All fees are in Canadian dollars and are subject to local tax.

copied from Service Answer Center - iPhone /Canada

If the phone has not been opened or serviced by a 3rd party, Apple can offer you the Out-of-warranty-repair service, meaning, offering you a replacement for paying a reduced price:

Out-of-warranty repair service

If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions

Model	Out-of-warranty service fee	Battery service*
iPhone 6s Plus, iPhone 6 Plus	$329	$79 *available only if battery fails Apple’s diagnostic test
iPhone 6s, iPhone 6	$299
iPhone 5s, iPhone 5c, iPhone 5	$269
iPhone 4s	$199
iPhone 4, iPhone 3GS, iPhone 3G	$149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

copied from Service Answer Center - iPhone /USA

Correct, some repair options might not be available in all countries, in your case, the carrier is handling the Out-of-warranty service.

Did you buy the phone in Qatar?

My iPhone is not eligible for warranty service. What are my service options?

There are two service options for an iPhone that is not eligible for warranty service:

1. Battery Replacement Service

   If your iPhone requires service due to the battery’s diminished ability to hold an electrical charge and it is not covered under Apple's warranty or statutory consumer rights, please contact your carrier.

2. Out-of-Warranty Service

   Please contact your carrier for out-of-warranty service options.

copied from Service Answer Center - iPhone/ Qatar

In that case, you will only get the Out-of-warranty-servcie option in the UK. The warranty and other service options for the iPhone are only valid in the country of purchase.

Since Apple does not ship internationally, you or a person you trust has to bring the device back to the country of purchase.

That's why the service provider in your country wanted to sell you a new iPhone, they can't offer you the Out-of-warranty service.

You're welcome, sorry that I could not give you a different answer. The warranty policy is handled very strictly by Apple if it comes to the country of purchase.

Maybe you can find an experienced 3rd party repair shop to replace the battery, but after the phone has been opened by you or this 3rd party repair shop, Apple will not service the phone even in the country of purchase.

That indicates you bought a phone that was replaced by Apple and not returned as it should have been, or that was reported lost or stolen from Apple stock or in transit.

No support is available for that phone at all.

Then take it back to the store where you bought it.