I have purchased 1-month 50BG icloud storage and received an invoice from apple at the amount of 0.99 EUR.
However, my account has been charged with 5.04 EUR.
How do I contact Apple to check and solve this?
What's the fastest way to talk to them?
thank you in advance.
sbelch
iPhone 6s Plus, iOS 9.2
On the bottom of the receipt is an invitation to 'Report a problem'. Report this as your problem and they will come back to you. There is no quicker way ... but that doesn't mean instantly.
done. thank you so much, seventy one.
Could it be that somebody has been making unauthorized purchases with my card and can Apple track that?
In the purchase history, i see only the icloud storage charge, the extra 4 EUR is a mystery. Still, all 3 transactions have been paid to Apple, as my bank assures me.
Thanks,
sbelch
I don't know if this is the same link already referenced by 71, but this is also a useful route to contacting Apple for help in resolving problems: https://www.apple.com/emea/support/itunes/contact.html
Paul's route is also good but you seem to have found it via my suggestion anyway. I think it unlikely that someone is using your card, the difference could be due to other factors. But your complaint about the charge would have to be justified so you should find out there. The amount is too small for a hacker unless they are trying a test charge.
You say "three charges" Can you tell me how that €5.04 charge is divided up and were there three receipts?
1 For 2,01 BGN, which is the eur equvalent of 1 eur and i assume its for the icloud purchase. For this one i got a receipt from apple.
2 Separate ones for 4,02 BGN each-no receiptsfor neighter of these.
They sound like test charges. That would be most likely if you haven't used your Apple account before ... or possibly for this purpose. That is what you should have written on the 'Report a problem" receipt.
However, if they are 'test' charges, they should not actually be taken from your bank. Let me know what happens over your original report. Do not include any personal details.
how do i contact apple to complain about charges on my account?
