Beats Studio headphones keeps losing bluetooth connection

I just bought a pair of Beats Studio Wireless headphones. I'm very frustrated that the bluetooth connection keeps dropping. I'm pairing it with an iPhone 6S. It appears to drop when I manually change the song on my iPhone--not every time, but often enough. After it drops I have to turn the headphones off and on to re-establish the connection.


Is this normal? If so, it's completely unacceptable for a $400 product. If it's not normal, are there any troubleshooting tips?

Posted on Dec 19, 2015 6:34 AM

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8 replies

Mar 12, 2016 7:31 AM in response to Lenny Nimoy

I'm having the same issue when I change songs. Just tried to run the firmware update but it says "Your software is up to date". The version installed is 1.1.15 and I bought them shortly after they were released in December 2013 so I know there is an update. Apple Support said that my version was the latest version but after some prodding they admitted that 1.2.99 was the newest version, but offered no solution as to how I could get mine to update to that version.


I might try my luck at the Apple store. Anybody else unable to update theirs?

Mar 15, 2016 4:52 PM in response to MVallee

I have the exact same issue. Apple will not resolve nor acknowledge the issue that they created. I am currently writing the corporate office. Perhaps we should start a new thread about this particular issue. The senior rep told me that the headphones we have are actually 2nd generation and that I would have to pay for new headphones if the firmware could not be upgraded. I told her that solution was BS and they were unwilling to help further. The right thing for them to do would be to stand behind their 380 USD product and replace them free of charge.

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Beats Studio headphones keeps losing bluetooth connection

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