CCan't get a real person to talk to and online support doesn't work and tells me my inquiry can't be processed
You are trying to contact iTunes Support via http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww ?
If you are getting an error message when trying to use those then you've tried clearing your browser's cache/history, closing/re-opening the browser, tried a different browser ?
Visit the link - https://www.apple.com/in/support/itunes/contact/
Select – product – itunes stores
Topic – Choose it as Purchases, billing & redemption.
Once you select it asks how would you like to get help? Like 2 options will be there. Schedule a call and CHAT
Select CHAT and fill your name details and e-mail address.
Chat will be opened and the Advisor will be online to help your Issues.
If you Inform the Chat Advisor it was an accidental purchase and I need refund for it. Then Advisor will Investigate your account and as a
1 time Execption only refund will be provided. The amount will be credited with in 7 Business days if payment method is Creditcard and Store credit will be credited with in 48 hours.
Here's an alternative route to try: go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.
Need to talk to someone to get refund on iTunes Store purchase
