Exchange with out a receipt

Question

Level 1

8 points

Exchange with out a receipt

I received Apple TV as a gift. I already have one. I'd like to exchange it, but I don't have a receipt. Is there a way to determine where it was purchased from the serial number?

Posted on Dec 22, 2015 1:37 PM

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Answer 1

morrispe

Level 4

1,230 points

Dec 22, 2015 3:50 PM in response to Wolff Edman

Is the one you received the same model as your existing one as the new Apple TV 4 was recently released and has quite a few new features. Do you have more than one TV? Many of us have and use more than one Apple TV in a household so you could consider doing that.

If you really do want to return or exchange it then check this article or call your local Apple Store and ask about their gift return policy. http://www.imore.com/what-you-need-know-about-apples-holiday-return-policy

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Answer 2

Dec 22, 2015 6:38 PM in response to Wolff Edman

If the Apple TV was purchased at an Apple Store, they have a policy to allow you to return it as a gift without receipt. Since it was a gift you might not know where it was purchased. As part of the Apple policy you can enter the serial number on the Apple website to check if it is eligible for return. Read the gift section of this page for instructions:

http://www.apple.com/shop/help/returns_refund

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