Godaddy IMAP problems after 10.11.2

I am having the same exact problem. I called tech support and they told me it is a GoDaddy issue and that I have to work with them to get to the root of the issue as apparently GoDaddy and El Capitan are having syncing problems. Are you with GoDaddy? This is beyond annoying. Have you received any feedback from Apple yet?

Same problem here, but I thought it was related to my manual migration. Just opened a thread about it: Mail (El Capitan) Godaddy IMAP problem after manual migration: STUMPED!

I also have Godaddy IMAP and the problematic account is the largest one so maybe the number of messages is the problem? Although I'm sorry to hear others are having the same problem, it would be nice if this wasn't related to my manual migration so I don't have to try the clean install.

I Spent an hour on the phone with GoDaddy yesterday and they thought it was akin to my having so many emails on the server. I archived most of the, and they told me it should help the problem within 24 hours. It's 24 hours later and I still have the problem. Apple says it's a GoDaddy server issue and GoDaddy says it is an email client issue. I don't even know what to do anymore. Help! Anyone?

drkellih - Yeah, at first they just pointing fingers at each other. Well, Godaddy always blames the email client and says they are only responsible for the web app. I've found Apple techs are hit or miss so the best bet is to call back a few times until you get a good one and hopefully work your way to a tier-2 supervisor.

For anyone who's experiencing this, can you check if you are on v10.11.2 build 15C50? (that's what I'm on)

To check which build of El Capitan you have, go to Apple Menu > About This Mac and click where it says "Version 10.11.2". It will display the build in parentheses next to the OS.

Two Apple techs have told me that there are lots of problems with Mail in El Capitan especially with Godaddy. I was told my logs were sent to the engineers which means Apple doesn't actually have a solution... they are working on a bug fix for the next update.

So now I'm basically sitting here waiting for 10.11.3 (or a new build) and hoping it has the fix!

@omnotarian - I got the report back from the engineers and they are saying that its a compatibility issue. GoDaffy agrees. I am trying to get them to talk to each other and they won't. I understand bugs happen but for gods sake let the engineers talk to each other and solve the problem!

The Apple tech I spoke to suggested that I move to the 365 email option with GoDaffy and the tech at GoDaddy said that he is a Mac user and uses the 365 without issue so this seems to be a problem with just the default email with GoDaddy. I am not willing to take my 4 emails off the plan I am on to test the waters on a new platform unless someone tells me it will solve the issues. All I am getting from both sides is a lot of probably’s, should’s, can’s, and might’s but no yes's.

As of reading this thread I am now officially shopping email services. I went through this with Mavericks and now with El Capitain. GoDaffay ignores Mac users and Apple is in no hurry to make things compliant with standard server configurations. I like all my sh*t working together and I don't want to run Outlook for one thing and Mail for another.

BTW - All other servers work with Mail, Exchange, gmail, Comcast, etc. Just not GoDaffy. However, GoDaffy works with all other clients including Outlook, just not Mail.

Looking forward to a fix. I do not want to use a different mail app as I've got many custom mailboxes.

I'm having the same problem - including Apple and GoDaddy pointing fingers at each other. Very Frustrating! I'm on 10.11.2 and the problem started after the upgrade. Getting ready to call Apple again - as the GoDAFFy folks are useless!

Hey Folks!

So, this is what I have found over the past couple of days- if you logon to GoDaddy Webmail/Workspace and archive all of your email that you don't need, give it 24 hours + it seems to stop. I did that a few days ago, archived my email by month in sub archive folders and then it has seemed to stop or at least I have not had the issue for a few days. It seems this is happening when you have large amounts of email on the server. I had upwards of 11K emails so once I took the time to organize and archive through 2015 it seemed to fix itself over the past few days. I hope this helps and not sure if others have tried this yet or if you have whether or not it is working 🙂

Glad it worked for you, but unfortunately I tried that one already. I learned a couple of years ago that GoDaddy's "unlimited" iMap email truly wasn't unlimited. Their tech support finally told me that 20,000 emails was pretty much the limit. This time when I was having issues I deleted a bunch of emails thinking this would solve the problem again. No such luck. And my Mac Pro at home running Yosemite has no issues with GoDaddy iMap email. My Macbook Pro here at work running El Capitan has horrible problems with Mac Mail and GoDaddy iMap.

Good luck. I was able to get both Apple and GoDaddy to admit the issue is incompatibility between the two. Neither will say who is not writing the program well but I will bet on GoDaddy and the reason is simple. The issue is with their legacy services not the new exchange servers that they just spent millions on. They are trying to let the old system die via attrition.

I have had less than 20 emails in my inbox and the issue still happens. The solution is simple. Go to another email provider for email or get GoDaffy's 365 mail. Now I will say that I went with the 365 mail this past Sunday evening and I am still waiting for it to get setup properly. Then again, I supposedly got an email at the same time I got a notice about this post... Yep. Set up. Now to see if it actually works...

BTW - I went with 365 mail for phone support. Gmail, my second choice, is hard to get telephone support.

I have had the same problem since upgrading to 10.11.2. I called Apple three times with no luck. One tech support rep told me he'd call me back on Sunday and never did. I had to upload system logs to him to send to engineering. I'm thinking about quitting Godaddy and switching to another email program. This is a nightmare.

I looked at switching to either gmail or GoDaffy's Outlook 365. I went with GoDaffy because I like having a tech support that I call not one that calls me back like Google does. I have been on 365 mail for just under a week now and I have not had a single issue since switching to an exchange server. This boils it down to GoDaddy phasing out the Workspace Email and not being willing to make it work. It also fits with their new model of going 100% Microsoft. Now if they would just be willing to admit that it would save everyone reading this thread a sh*t ton of headaches.

Moral of the story is this. Go with an Exchange server and no matter who you go with it fixes the issue.

Had the same exact thing happen to me. Many hours waisted. I am disgusted with Apple on this one.