ios 9.2 GPS Problems

iPhone 5s

ios 9.2

GPS tracking error


As soon as I upgraded to ios 9.2 last week I noticed that all of my Map Apps were having difficulties pointing to my exact GPS location, be it Waze, Google Maps or even the default Apple Maps. I cannot find a solution to this.


I cannot even seem to downgrade back to ios 9.1.


I use maps everyday! So I could a solution to this problem as soon as possible.


Thanks Apple Community.

iPhone 5s, iOS 9.2

Posted on Dec 25, 2015 12:23 AM

Reply
199 replies

Mar 14, 2016 7:56 AM in response to ickerus24

I used my phone with the bluetooth for the first time since I started having this GPS/Wifi issue and it was skipping through every song. I truly believe this is a hardware issue. Since Apple will not recognize it as such, my only hope is to make it through to September when this one is paid for and upgrade. Although I may go with an android this time because of the trouble I have had with this iphone 6. I can only use GPS if I take my android tablet with me. 😟

Mar 14, 2016 9:00 AM in response to moechele

UPDATE: I have been contacted by a few Sr. advisors who are contacting me on behalf of "engineers" who want more info around this issue. They have been asking specific questions - most recent was yesterday (Sunday morning).


SO GUYS - Good news is someone somewhere in Apple is aware and is trying to get to the bottom of this problem. As I have said before, it will be more than helpful if more of us will contact them with this problem so they understand and realize the scale and severity. PLEASE contact apple by any means. We have to be squeaky wheels, unfortunately.


My problems are getting worse. The phone now doesn't even locate me after a few mins. The GPS just stops after initial 3-4 mins. Moreover, I have started to have WiFi issues more frequently. The signal is weak when I am right in front of Apple routers.

Mar 14, 2016 9:34 AM in response to asp94

So, after about 3 or so weeks of zero GPS, it started working again... I was about to give up and replace my phone for $300 and immediately sell it for something else. About 45mins into a 2 hour road trip, WAZE locked on to me and started working again along with Google Maps and Apple Maps. It worked on the way back and this morning into work. I am completely baffled. I go back and forth in my mind about it being a software issue vs hardware. I feel pretty confident there's a software issue, unless the antenna is fried in my phone and this is the last hurrah. Who knows. My first thought was there's a batch of iPhone 6's that had a small hardware discrepancy that was undocumented and un-baselined so when this update rolled out it didn't quite know how to handle the GPS (kind of a hybrid hardware/software issue). I thought maybe an app update was interfering with the GPS data in the background so I refreshed and ran maps with nothing but stock Apple apps, no dice. In desperation, I even followed the advice of that guy on this thread who knocks on the back of his phone and instantly realized how incredibly crappy of a solution that is... a) if you have to get your phone to work by hitting it, that's not a fix or a workaround b) try holding your phone and knocking on the back of it, then look beside you as passengers in other cars can only guess what you're doing as you're staring and concentrating, knocking on your out of view phone close to your lap... yeah.


So hopefully whatever fixed this for me stays that way. I'm sorry I wasn't able to identify what occurred to help the rest of you on this thread. I have a feeling that I'll be right back where I started with this and nothing is actually "fixed". This is going to take Apple looking into the problem, as stated before, so follow tdotintoronto's advice and call Apple, they engineered and built this thing. @tdotintoronto, do you have a case number you can reference for us so when we call in, they're up to speed on the issue?

Mar 14, 2016 1:32 PM in response to asp94

Have the same issue here. I'm back from the Apple Store and they can't do anything. They changed the sim card, restore settings and finally made a full restore of the phone. Nothing has worked. So the only solution is to change the phone with a 400$ charge because the warranty is over. Is it normal that an 900$ phone has that kind of issue after just 18 months!?! I just can't believe it. They also said that if i want, i can give them my phone and they will give me a 450$ gift certificate for another phone. The problem is that the phone is 900$... What a deal! And if i do that, will i have another GPS issue in 18 months? That's an expensive try!


Very frustrating...

Mar 14, 2016 4:20 PM in response to asp94

Unfortunately I am in the same boat as everyone here. I noticed about 1.5 months ago my GPS was acting wonky. I'm usually the one giving directions while husband is driving and it kept jumping around. I thought it was my signal. Fast forward to yesterday and needed to use GPS, it was throwing me everywhere. End of story, I got lost and had to pull over to figure it out on the map - old school style!


Yes, I've tried:


  • hard resetting my phone
  • turning on & off location
  • resetting network settings
  • deleting and reinstalling gps apps
  • completely deleting and resetting my phone
  • banging gently on phone (obviously I got desperate)


My warranty is over - not sure if it's worth buying a new one that may have the same issue. Looking forward to hearing any updates!!

Mar 15, 2016 3:45 PM in response to mrsxom

GPS stopped working last night on the way home from work and this morning was no good either. I did get it to come back though... In my car on the way home tonight I started waze and it showed me being 5 blocks away. I turned off/on location services, nothing. Then I rebooted (held home+wake/sleep until apple logo appeared), presto it locked on to me and worked perfectly all the way home. Not sure if it was a combination of the two or if the reboot did it. Maybe we're on to something here, definitely pointing toward a software issue more and more.

Mar 22, 2016 3:15 AM in response to asp94

Update to 9.3 - nothing has changed. My GPS is useless, wifi and bluetooth still lame and it has been working like that for the last 4 months....NOT REALLY A GOOD JOB FOR THE 900$ PHONE, DEAR APPLE! Make something very quick or I will change you for some more reliable partner after last 8 years (and a lot of money spent for your products).

Mar 22, 2016 3:20 AM in response to Kafel

Kafel wrote:


Update to 9.3 - nothing has changed. My GPS is useless, wifi and bluetooth still lame and it has been working like that for the last 4 months....NOT REALLY A GOOD JOB FOR THE 900$ PHONE, DEAR APPLE! Make something very quick or I will change you for some more reliable partner after last 8 years (and a lot of money spent for your products).

From your description you have a hardware problem, because GPS, WiFi and Bluetooth all use the same chip. No iOS update will ever fix it. Take it to Apple for diagnosis.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 9.2 GPS Problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.