New Macbook 12" Failure
Hi,
I bought the new macbook 12" in August this year. Last week while I was browsing, suddenly my macbook LCD started to show over-contrast on those areas with bright color such as white color. There were no change on the display setting and the overwhelming display still remain. I tried for not using my Macbook and planned to service to Apple Authorized Service Provider next to my area. When I was in the service office, the service assistant started to check my macbook display and said it common happened to all macbook types. Temporary idea from them was the broken display might caused by broken machine.
Then they said the service time probably cost 3 weeks till 3 months, then mentioned couldn't commence the service because they didn't have proper tools for checking the new macbook 12", so they asked me to come again when the tools are ready.
Because I am intensively using this macbook, then I asked if it is fine to keep using my macbook in that condition? Replied was it will be fine. In result, a day after I kept use my macbook, the display getting worst.
If my macbook checkup result said that the overwhelming display caused by broken machine, which is display and machine are constituent 100% of the macbook, will I have right to claim replacement for a new same product as a coverage of one year warranty?
From my personal view, I am totally disappointed with Apple. The product is broken after 4 months purchased, the authorized service provider attitude was reluctantly follow up the issue; gave wrong advice; didn't have preparation for proper service. Spent $1200 for this disappointment is unacceptable and it's delays caused by. My colleague, bought another competitor product almost at the same time with the time I bought macbook and with almost similar spec and less price, has no problem until now, as a comparison.
I hope Apple would pay attention on this case.
MacBook (Retina, 12-inch, Early 2015), OS X Yosemite (10.10.5)