Apple watch locked with iCloud account how can I unlock it ( I have the invoice and original package of it ). Is Apple able to unlock it?

If the Apple Watch is locked to your own account, but you are having issues with your credentials:

It may help to follow the instructions here:

If you still need assistance, contact Apple Support or make a Genius Bar reservation, taking along your Apple Watch and your original proof of purchase for it:

• US: Apple Watch Service Answer Center - Apple Support
• Elsewhere: Select your country for Apple Watch service and repair information

Dranonon wrote:

Yeah like the police give a crap! It would be nice IF Apple provided a way to get stolen items returned THAT would be a great public service!

If you would like to send feedback or suggestions to Apple, then you can do so here:

https://www.apple.com/feedback/watch.html

Not a good idea to post identifiable information in a public forum. This is a user-to-user technical support forum. No one here can help you. Apple will not unlock it unless you are the original owner, and you have the receipt.

I have the same problem but paypal refunded my money so I am not worried about the cash. I would like to find the owner and return it. Is there a way to trace the owner that lost it or it was stolen from?

sbettis86 wrote:

I have the same problem but paypal refunded my money so I am not worried about the cash. I would like to find the owner and return it. Is there a way to trace the owner that lost it or it was stolen from?

Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them.

If you are not concerned with returning the Apple Watch for a refund, then I suggest that you hand it in to the police.

Anxietyac0n wrote:

With the serial number of the watch can I get into contact with original owner for help??!! Dealing with same issue accidentally purchased lost Apple Watch.

As explained in one of my previous replies within this thread:

Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them.

You don't need to track anybody down.

I found an iPhone 5 on the beach, after contacting the provider to try and track the SIM card to someone. I discovered the iPhone I found was not the iPhone that matched the SIM card. I found an obviously stolen phone. I found the owner to the SIM card and she said it was not her phone (grey) and hers (gold) was stolen at a restaurant a week earlier. I took the phone to the police station and picked it up after the mandatory 30 day waiting period. I then took it to the Apple Store with the paperwork from the police that said the phone was legally mine and it was unlocked and wiped for me by the employees.

I'm having issues wrapping my head around why Apple won't just go and make this policy. If you can prove the device is legally yours and you have checked for the previous owner, what is the issue? The phone was legally mine and I could prove it so they had no real problem unlocking it. I can track my watch/computer anywhere on the planet AND Apple has all my contact info, then why don't they contact previous owners and tell them their device has been located? I would EXPECT that if my MacBook found its way to the store without me and I had reported it stolen the employees would take measures to get it back to me. Hummm.....

On the other hand Apple could be using this to maintain higher prices and sell more products given it is so easy to brick them by locking iCloud. Good luck with the watch.

no

Only the original owner can unlock it and until they do your watch is useless

contact the seller and have them remedy this or refund your money

LN

Hi

You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.

To be able to pair the watch to your own iPhone, you need the previous owner to either:

• Enter their Apple ID and password on your device, or;
• Turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.

You will not otherwise be able to use the watch (there is no way around this security feature).

More information:

About Activation Lock on Apple Watch - Apple Support

If the seller scammed you that seller is most likely selling stolen devices. Hence the Activation lock is doing just what it is supposed to do.

If you are trying to activate an iPad iPhone or  Watch and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.

I have a similar problem BUT fortunately I have been in contact with the original seller. When I go to www.icloud.com/activation lock and enter the watch serial number, it comes back and says Activation Lock is ON. Apple Support confirmed the same over the phone. When the original owner logs in to his iCloud with his Apple ID and Password, then goes under 'My Devices' the Apple Watch is NOT listed there. He has actually sent me screen prints to confirm. So the Activation Lock is ON but his iCloud is not showing the watch linked to his Apple ID. When he tries to access the Watch app on his iPhone, it takes him to the pairing screen, as if no watch is currently linked,

<Edited by Host>

mtgeorge14 wrote:

I have a similar problem BUT fortunately I have been in contact with the original seller. When I go to www.icloud.com/activation lock and enter the watch serial number, it comes back and says Activation Lock is ON. Apple Support confirmed the same over the phone. When the original owner logs in to his iCloud with his Apple ID and Password, then goes under 'My Devices' the Apple Watch is NOT listed there. He has actually sent me screen prints to confirm. So the Activation Lock is ON but his iCloud is not showing the watch linked to his Apple ID. When he tries to access the Watch app on his iPhone, it takes him to the pairing screen, as if no watch is currently linked,

<Edited by Host>

This indicates to me that the  Watch you have did not actually belong to the person you bought it from. Return the  Watch to the seller and demand a refund.

The previous owner must login in to iCloud and go to Settings (not Find my iPhone). The watch will be listed if it is activation locked to that account. He can click on it, then remove it from the account.

@Ralph 9430 Fortunately he has a receipt from the Apple Store and Apple Tech Support is reviewing it. Assuming its a valid receipt (which I have no reason to believe its not), they will apparently 'unlock' the watch.

@Lawrence - he did exactly that (and sent me a screen shot), and the watch is NOT listed. Tech Support is perplexed because the watch is NOT showing up in iCloud, but somehow still has the Activation Lock on. They are saying it may have encountered an error when it was unpaired from the phone?? The owner provided Tech Support with his original sales receipt from an Apple Store. Upon verification, they are supposed to turn the Activation Lock off. Fingers crossed....