email account not connecting after upgrading to el capitan

Question

Level 1

4 points

email account not connecting after upgrading to el capitan

I've just upgraded to El Capitan on my 2010 MBP directly from OS X . All went well, however Mail now keeps rejecting my account passwords when I try to take the accounts online to get new mail. I get as far as a spinning wheel saying "connecting" but then it times out.

I've reset the passwords, toggled off and then on again the "automatically manage mail settings' tab in advanced settings and double checked the account settings. The program boots fine, it just can't get online

Anyone else had this issue? I'm using an iinet email account.

Thanks

MacBook Pro, Mac OS X (10.6.8)

Posted on Dec 29, 2015 10:24 PM

Reply

Answer 1

Dec 30, 2015 12:33 AM in response to thefiz!

Thanks for using Apple Support Community.

http://www.computerworld.com/article/2991340/apple-mac/a-quick-guide-to-fixing-e l-capitan-mail-problems.html

Reply

Answer 2

Linc Davis

Level 10

209,739 points

Dec 30, 2015 8:25 AM in response to thefiz!

From the Mail menu bar, please select

Window ▹ Connection Doctor

Click the Show Detail button. A drawer opens. Click Check Again and post the text that appears.

Anonymize any private information before posting. That means names, email addresses, contents of messages, and anything else that you don't want to make public.

Reply

Answer 3

thefiz! Author

Level 1

4 points

Jan 1, 2016 2:30 PM in response to LeeSniper

Thanks LeeSniper

I did come across that link and have tried most suggestions without success. My main problem is that the passwords for the email accounts aren’t being accepted. Mail can connect to the internet OK though.

Reply

Answer 4

thefiz! Author

Level 1

4 points

Jan 1, 2016 2:39 PM in response to Linc Davis

Thanks Linc Davis - below is the entire text from one of the accounts

The Mail connection Doctor showed a message saying that Mail was able to connect to the internet, but “Trying to log in to the POP account failed.Verify that the username & passwrod are correct” (Which I have done!)

INITIATING CONNECTION Jan 02 09:32:58.483 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7f9b7682adb0

INITIATING CONNECTION Jan 02 09:32:58.484 host:smtp.netspace.net.au -- port:25 -- socket:0x0 -- thread:0x7f9b7682b960

INITIATING CONNECTION Jan 02 09:32:58.484 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7f9b73faa7f0

CONNECTED Jan 02 09:32:58.510 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b76d43bc0 -- thread:0x7f9b7682adb0

CONNECTED Jan 02 09:32:58.517 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b73ed0cd0 -- thread:0x7f9b73faa7f0

READ Jan 02 09:32:58.525 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b76d43bc0 -- thread:0x7f9b7682adb0

+OK Netspace Mail Ready.

WROTE Jan 02 09:32:58.526 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b76d43bc0 -- thread:0x7f9b7682adb0

CAPA

READ Jan 02 09:32:58.535 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b73ed0cd0 -- thread:0x7f9b73faa7f0

+OK Netspace Mail Ready.

WROTE Jan 02 09:32:58.535 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b73ed0cd0 -- thread:0x7f9b73faa7f0

CAPA

READ Jan 02 09:32:58.545 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b76d43bc0 -- thread:0x7f9b7682adb0

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 02 09:32:58.547 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b76d43bc0 -- thread:0x7f9b7682adb0

QUIT

CONNECTED Jan 02 09:32:58.552 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

READ Jan 02 09:32:58.555 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b73ed0cd0 -- thread:0x7f9b73faa7f0

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 02 09:32:58.557 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b73ed0cd0 -- thread:0x7f9b73faa7f0

QUIT

READ Jan 02 09:32:58.564 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b76d43bc0 -- thread:0x7f9b7682adb0

+OK Logging out

READ Jan 02 09:32:58.575 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7f9b73ed0cd0 -- thread:0x7f9b73faa7f0

+OK Logging out

READ Jan 02 09:32:58.612 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

220 icp-osb-irony-out8.iinet.net.au ESMTP

WROTE Jan 02 09:32:58.626 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

EHLO [10.1.1.6]

READ Jan 02 09:32:58.687 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

250-icp-osb-irony-out8.iinet.net.au

250-8BITMIME

250-SIZE 31457280

250-STARTTLS

250-AUTH PLAIN LOGIN

250 AUTH=PLAIN LOGIN

WROTE Jan 02 09:32:58.689 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

STARTTLS

READ Jan 02 09:32:58.743 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

220 Go ahead with TLS

WROTE Jan 02 09:32:58.806 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

EHLO [10.1.1.6]

READ Jan 02 09:32:58.924 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

250-icp-osb-irony-out8.iinet.net.au

250-8BITMIME

250-SIZE 31457280

250-AUTH PLAIN LOGIN

250 AUTH=PLAIN LOGIN

WROTE Jan 02 09:32:58.925 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

AUTH LOGIN

READ Jan 02 09:32:58.984 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

334 VXNlcm5hbWU6

WROTE Jan 02 09:32:58.985 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

aG9nZ3lAbmV0c3BhY2UubmV0LmF1

READ Jan 02 09:32:59.042 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

334 UGFzc3dvcmQ6

WROTE Jan 02 09:32:59.043 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

*

READ Jan 02 09:32:59.107 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

501 #5.0.0 Auth aborted

WROTE Jan 02 09:32:59.108 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

AUTH LOGIN

READ Jan 02 09:32:59.165 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

334 VXNlcm5hbWU6

WROTE Jan 02 09:32:59.166 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

aG9nZ3lAbmV0c3BhY2UubmV0LmF1

READ Jan 02 09:32:59.222 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

334 UGFzc3dvcmQ6

WROTE Jan 02 09:32:59.223 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

*

READ Jan 02 09:32:59.283 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

501 #5.0.0 Auth aborted

WROTE Jan 02 09:32:59.283 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7f9b73fe5ad0 -- thread:0x7f9b7682b960

QUIT

Reply

Answer 5

Linc Davis

Level 10

209,739 points

Jan 2, 2016 3:58 PM in response to thefiz!

The outgoing mail (SMTP) server seems to expect you to authenticate with a plain-text password, or perhaps without a password. What authentication method is selected in the Advanced settings? That for the SMTP server, not the POP server.

Reply

Answer 6

thefiz! Author

Level 1

4 points

Jan 2, 2016 8:01 PM in response to Linc Davis

If I go to Mail;Preferences: Accounts:Advanced, it shows :

Port 110

Authenitication method: Password

Use SSL box is UNCHECKED

Allow insecure Authentication box is UNCHECKED

Is this the info you need?

Reply

Answer 7

Linc Davis

Level 10

209,739 points

Jan 2, 2016 8:42 PM in response to thefiz!

No, that's the POP server. In the Connection Doctor window, please double-click the SMTP server. Another window will open, showing the settings.

Reply

Answer 8

ombee

Level 1

0 points

Jan 2, 2016 8:44 PM in response to thefiz!

I just did the update to 10.11.2 and mail lost all of my folders. 9,000 emails are now in two folders called "recovered messages" instead of the 30 folders they used to be organized into. This is after hours of painfully restoring my old mail files from 10.6, one mailbox at a time. No back up yet... still in the rebuilding stage of a new computer I've only had for a few days. In over 15 years of using Macs, have never experienced a wipeout like that during an update.

Reply

Answer 9

thefiz! Author

Level 1

4 points

Jan 3, 2016 1:46 AM in response to Linc Davis

OK got it! Thanks for your patience with me😕

So the authentication method for SMTP server is

Password; Port 25, Use SSL is CHECKED, Automatically detect and maintain settings is CHECKED

I spent ages with iinet tech suppoert today, and they Re-Synced both email accounts, which appears to have fixed the SMTP account, which now shows a green dot with message “connection and login to server suceded"

I’ve been able to send email out of both accounts, but still can’t receive it on the Mac. I can receove it on my iPhone though, and iinet confirmas that all of the account details are correctly configured, so it’s definitely an issue with Mail on the Mac.

Here is the text from the connectin doctor for the SMTP account now:

INITIATING CONNECTION Jan 03 20:35:39.226 host:smtp.netspace.net.au -- port:25 -- socket:0x0 -- thread:0x7fca987b6000

INITIATING CONNECTION Jan 03 20:35:39.226 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca9b202850

INITIATING CONNECTION Jan 03 20:35:39.226 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca9879f880

CONNECTED Jan 03 20:35:39.251 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bb7c050 -- thread:0x7fca9879f880

CONNECTED Jan 03 20:35:39.252 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987a5dc0 -- thread:0x7fca9b202850

READ Jan 03 20:35:39.265 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bb7c050 -- thread:0x7fca9879f880

+OK Netspace Mail Ready.

WROTE Jan 03 20:35:39.265 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bb7c050 -- thread:0x7fca9879f880

CAPA

READ Jan 03 20:35:39.266 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987a5dc0 -- thread:0x7fca9b202850

+OK Netspace Mail Ready.

WROTE Jan 03 20:35:39.266 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987a5dc0 -- thread:0x7fca9b202850

CAPA

READ Jan 03 20:35:39.282 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bb7c050 -- thread:0x7fca9879f880

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:35:39.284 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bb7c050 -- thread:0x7fca9879f880

QUIT

CONNECTED Jan 03 20:35:39.285 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

READ Jan 03 20:35:39.286 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987a5dc0 -- thread:0x7fca9b202850

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:35:39.287 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987a5dc0 -- thread:0x7fca9b202850

QUIT

READ Jan 03 20:35:39.301 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bb7c050 -- thread:0x7fca9879f880

+OK Logging out

READ Jan 03 20:35:39.305 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987a5dc0 -- thread:0x7fca9b202850

+OK Logging out

READ Jan 03 20:35:39.361 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

220 icp-osb-irony-out9.iinet.net.au ESMTP

WROTE Jan 03 20:35:39.378 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

EHLO [10.1.1.6]

READ Jan 03 20:35:39.436 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

250-icp-osb-irony-out9.iinet.net.au

250-8BITMIME

250-SIZE 31457280

250-STARTTLS

250-AUTH PLAIN LOGIN

250 AUTH=PLAIN LOGIN

WROTE Jan 03 20:35:39.436 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

STARTTLS

READ Jan 03 20:35:39.496 [kCFStreamSocketSecurityLevelNone] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

220 Go ahead with TLS

WROTE Jan 03 20:35:39.555 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

EHLO [10.1.1.6]

READ Jan 03 20:35:39.688 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

250-icp-osb-irony-out9.iinet.net.au

250-8BITMIME

250-SIZE 31457280

250-AUTH PLAIN LOGIN

250 AUTH=PLAIN LOGIN

WROTE Jan 03 20:35:39.689 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

AUTH PLAIN (*** 76 bytes hidden ***)

READ Jan 03 20:35:39.747 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

235 #2.0.0 OK Authenticated

WROTE Jan 03 20:35:39.748 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.netspace.net.au -- port:25 -- socket:0x7fca9ad32340 -- thread:0x7fca987b6000

QUIT

INITIATING CONNECTION Jan 03 20:36:26.831 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca9bbd1d30

INITIATING CONNECTION Jan 03 20:36:26.831 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca98452950

CONNECTED Jan 03 20:36:26.855 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9b2ba0b0 -- thread:0x7fca9bbd1d30

CONNECTED Jan 03 20:36:26.858 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bebaa00 -- thread:0x7fca98452950

READ Jan 03 20:36:26.869 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9b2ba0b0 -- thread:0x7fca9bbd1d30

+OK Netspace Mail Ready.

WROTE Jan 03 20:36:26.870 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9b2ba0b0 -- thread:0x7fca9bbd1d30

CAPA

READ Jan 03 20:36:26.870 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bebaa00 -- thread:0x7fca98452950

+OK Netspace Mail Ready.

WROTE Jan 03 20:36:26.871 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bebaa00 -- thread:0x7fca98452950

CAPA

READ Jan 03 20:36:26.887 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9b2ba0b0 -- thread:0x7fca9bbd1d30

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:36:26.888 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9b2ba0b0 -- thread:0x7fca9bbd1d30

QUIT

READ Jan 03 20:36:26.891 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bebaa00 -- thread:0x7fca98452950

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:36:26.892 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bebaa00 -- thread:0x7fca98452950

QUIT

READ Jan 03 20:36:26.905 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9b2ba0b0 -- thread:0x7fca9bbd1d30

+OK Logging out

READ Jan 03 20:36:26.909 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9bebaa00 -- thread:0x7fca98452950

+OK Logging out

INITIATING CONNECTION Jan 03 20:38:28.351 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca987d8650

INITIATING CONNECTION Jan 03 20:38:28.351 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca9878aeb0

CONNECTED Jan 03 20:38:28.375 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad7e440 -- thread:0x7fca987d8650

READ Jan 03 20:38:28.388 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad7e440 -- thread:0x7fca987d8650

+OK Netspace Mail Ready.

WROTE Jan 03 20:38:28.389 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad7e440 -- thread:0x7fca987d8650

CAPA

READ Jan 03 20:38:28.404 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad7e440 -- thread:0x7fca987d8650

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:38:28.406 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad7e440 -- thread:0x7fca987d8650

QUIT

READ Jan 03 20:38:28.422 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad7e440 -- thread:0x7fca987d8650

+OK Logging out

CONNECTED Jan 03 20:38:29.377 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9878aeb0

READ Jan 03 20:38:29.390 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9878aeb0

+OK Netspace Mail Ready.

WROTE Jan 03 20:38:29.391 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9878aeb0

CAPA

READ Jan 03 20:38:29.407 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9878aeb0

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:38:29.409 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9878aeb0

QUIT

READ Jan 03 20:38:29.428 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9878aeb0

+OK Logging out

INITIATING CONNECTION Jan 03 20:39:42.817 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca9bbedca0

INITIATING CONNECTION Jan 03 20:39:42.818 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca987682a0

CONNECTED Jan 03 20:39:42.841 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987f1130 -- thread:0x7fca9bbedca0

CONNECTED Jan 03 20:39:42.843 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad037d0 -- thread:0x7fca987682a0

READ Jan 03 20:39:42.854 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987f1130 -- thread:0x7fca9bbedca0

+OK Netspace Mail Ready.

WROTE Jan 03 20:39:42.855 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987f1130 -- thread:0x7fca9bbedca0

CAPA

READ Jan 03 20:39:42.855 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad037d0 -- thread:0x7fca987682a0

+OK Netspace Mail Ready.

WROTE Jan 03 20:39:42.856 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad037d0 -- thread:0x7fca987682a0

CAPA

READ Jan 03 20:39:42.878 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987f1130 -- thread:0x7fca9bbedca0

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:39:42.879 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987f1130 -- thread:0x7fca9bbedca0

QUIT

READ Jan 03 20:39:42.882 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad037d0 -- thread:0x7fca987682a0

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:39:42.884 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad037d0 -- thread:0x7fca987682a0

QUIT

READ Jan 03 20:39:42.895 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca987f1130 -- thread:0x7fca9bbedca0

+OK Logging out

READ Jan 03 20:39:42.899 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad037d0 -- thread:0x7fca987682a0

+OK Logging out

INITIATING CONNECTION Jan 03 20:40:53.261 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca987503a0

INITIATING CONNECTION Jan 03 20:40:53.262 host:pop.netspace.net.au -- port:110 -- socket:0x0 -- thread:0x7fca9a980940

CONNECTED Jan 03 20:40:53.289 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9a980940

READ Jan 03 20:40:53.302 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9a980940

+OK Netspace Mail Ready.

WROTE Jan 03 20:40:53.303 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9a980940

CAPA

READ Jan 03 20:40:53.319 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9a980940

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:40:53.320 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9a980940

QUIT

READ Jan 03 20:40:53.337 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9875f8e0 -- thread:0x7fca9a980940

+OK Logging out

CONNECTED Jan 03 20:40:54.289 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad31f60 -- thread:0x7fca987503a0

READ Jan 03 20:40:54.303 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad31f60 -- thread:0x7fca987503a0

+OK Netspace Mail Ready.

WROTE Jan 03 20:40:54.304 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad31f60 -- thread:0x7fca987503a0

CAPA

READ Jan 03 20:40:54.320 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad31f60 -- thread:0x7fca987503a0

+OK

CAPA

TOP

UIDL

RESP-CODES

PIPELINING

USER

SASL PLAIN

.

WROTE Jan 03 20:40:54.321 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad31f60 -- thread:0x7fca987503a0

QUIT

READ Jan 03 20:40:54.339 [kCFStreamSocketSecurityLevelNone] -- host:pop.netspace.net.au -- port:110 -- socket:0x7fca9ad31f60 -- thread:0x7fca987503a0

+OK Logging out

Reply

Answer 10

Linc Davis

Level 10

209,739 points

Jan 3, 2016 7:11 AM in response to thefiz!

If you're using SSL to connect to a POP server, the port number should be 995, not 110, according to IETF standards.

Reply

Answer 11

thefiz! Author

Level 1

4 points

Jan 3, 2016 12:58 PM in response to Linc Davis

I changed the port to 995, but it changed itself back to port 25 for the SMTP server (maybe due to the 'automatically detect & maintain settings’ feature?)

For both POP accounts, port 110, no SSL

Still can connect to the SMTP server, but not the POP server

Reply

Answer 12

Linc Davis

Level 10

209,739 points

Jan 3, 2016 1:46 PM in response to thefiz!

I changed the port to 995, but it changed itself back to port 25 for the SMTP server

I didn't suggest making any other changes to the access settings for the SMTP server. That seems to be working. We were discussing the POP server.

You seem to have done everything you can to get Mail to work with that service. Some mail services are just incompatible. You might have better luck with a third-party mail client. I don't have a specific recommendation. Otherwise, use a different service provider—as long as it's not Gmail, Yahoo, Hotmail, or AOL. Nearly all will set up automatically and just work.

Reply