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User profile for user: 10 s e beachbum
10 s e beachbum Author
User level: Level 1
5 points

iPhone icon in iTunes missing on Windows 10

I have a PC with Windows 10. I downloaded iTunes, but the icon for my iPhone doesn't show up when I connect it via USB. The PC software does recognize the phone, downloads photos, etc. But without the icon in iTunes, I can't sync my iPhone, back it up or get music on it. I have the latest version of iTunes and an iPhone 5s.

iPhone 5s, iOS 9.2

Posted on Dec 31, 2015 11:22 AM

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5 replies
User profile for user: turingtest2
turingtest2
User level: Level 10
272,795 points

Dec 31, 2015 12:43 PM in response to 10 s e beachbum

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


tt2

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iPhone icon in iTunes missing on Windows 10

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