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User profile for user: 10 s e beachbum
10 s e beachbum Author
User level: Level 1
5 points

iPhone icon in iTunes missing on Windows 10

I have a PC with Windows 10. I downloaded iTunes, but the icon for my iPhone doesn't show up when I connect it via USB. The PC software does recognize the phone, downloads photos, etc. But without the icon in iTunes, I can't sync my iPhone, back it up or get music on it. I have the latest version of iTunes and an iPhone 5s.

iPhone 5s, iOS 9.2

Posted on Dec 31, 2015 11:22 AM

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,510 points

Posted on Dec 31, 2015 12:43 PM

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


tt2

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5 replies
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,510 points

Dec 31, 2015 12:43 PM in response to 10 s e beachbum

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


tt2

Reply

iPhone icon in iTunes missing on Windows 10

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