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Trackpad suddenly stops working

Sometimes after my Macbook Pro goes to sleep, the trackpad will no longer work. It won't even make the clicking action when pressed down. Since I cannot figure out how to make it work again, I am forced to hold down the power button to turn off the computer (which I'm guessing is not good for it). When I turn it back on, trackpad works as though there were never an issue.


MacBook Pro (Retina, 13-inch, Early 2015)

2.7 GHz Intel Core i5

8 GB 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.2)

Posted on Jan 2, 2016 9:57 AM

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Posted on Jan 20, 2018 7:53 PM

If you have one of the newest (2016/2017/touchbar) Macbook Pros, that really cannot be the issue - at least not technically. The trackpads do not physically move at all - they dont physically ‘click’ (e.g. move up and down) - the ‘click’ you feel is a haptic feedback engine that is software controlled. So - bottom line - debris ‘trapped under’ the trackpad couldn’t prevent clicking or movement because there is no clicking or movement. This has happened to mine a couple of times (twice to be exact) in the last 8-9 months as well. A reboot resolved it for me as well - but I’d really like to know what is causing it and if there’s a way to fix it without rebooting.

31 replies

Feb 12, 2018 5:19 PM in response to lalufu1

I have had this same problem, multiple times. The keyboard seems to work, but there is no click in the trackpad. The finger moves work to go to different windows/sessions, but you cannot click on anything.

However, I have only had to reboot once. I have never had to reset the SMC or NVRAM. What I do is close the laptop (BTW, it's a MacBook Pro 15" Touchbar 2016 and MacOS 10.13.3), reopen it...sometimes works, sometimes doesn't....then I use command tab to switch windows a few times....then tap the Touch Bar closest to the space bar and it seems to wake itself up. Give it a try...but it's a pain in the bum when it happens.

Feb 13, 2018 3:47 AM in response to Jim Porell

It may be that the issue OP described is not the same as yours. I have both a 2016 MBPTB and a late 2013 MBPr -- one has the Force Trackpad and the other has a conventional trackpad. I only see the trackpad behavior you describe on the Force Trackpad, not the older one (both are running the same software).


There are several other posts about this and they all seem to have the Force Trackpad in common.


I find that a 3-finger tap/touch will return all trackpad functions to normal (until the next sleep/wake!).


I first saw this on the 2016 MBPTB in mid-December and filed a bug report (beta 10.13.3).


Before I found the 3-finger tap work-around, I was convinced it was a hardware issue and Apple Support actually told me to send the unit in for repair (I did, they bolted on $800 of new parts and returned it with the same issue -- it wasn't hardware).

Jan 2, 2016 11:43 AM in response to Cocolocoi5

Control-Alt-Delete is a chord specific to Microsoft Windows. I'd assumed this was OS X and not Windows, and that was a suggestion of using one of those individual keys — not a chord — to wake the system. It's been my experience that the trackpad — at least an external Magic Trackpad won't wake the system. If the system is awake and if the internal trackpad is not working, then there's either a problem that an SMC or NVRAM/PRAM reset might clear, or maybe a Safe Boot to clear caches and to test whether the trackpad works there followed by a normal reboot, or maybe there's add-on software — cache cleaners, anti-virus, anti-malware, performance-enhancements or related that may be interfering (disable those per the product-specific documentation, or post the output of Etrecheck here and somebody can have a look at the configuration), or there's a problem with the system hardware.

Jan 2, 2016 12:00 PM in response to Cocolocoi5

A chord is a series of keyboard keys pressed together — like in music.


Control-Alt-Delete is a chord that Windows uses commonly, and that OS X does not.


Alternatively, find somebody that's local that can help with this, or visit a local Apple Store and have a conversation with the folks there.


Your MacBook Pro is portable, so it can usually be transported to where somebody can help, which makes this easier.


Or maybe somebody else here can better describe the troubleshooting that's involved.

Trackpad suddenly stops working

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