Macbook Air only able to access Google, Facebook, Youtube and Gmail

MacBook Air (MBA) OS X El Capitan Version 10.11.1


Sudden onset of problem, no apparent configuration changes: Unable to access to many websites which are accessible by other Mac/PC’s connected on the same network/router.


Error message: ERR_CONNECTION_REFUSED


Examples of websites not accessible:

  1. Apple.com
  2. News.com.au
  3. Bom.gov.au
  4. Abc.net.au
  5. Netbank.com.au


Only able to access the following websites:

  1. Google.com
  2. Gmail.com
  3. Facebook.com
  4. Youtube.com


I have tried the following:

  • Safari has the same problem
  • Reset MBA and router
  • Uninstall Google Chrome and reinstalling it
  • Adding Public/Open DNS servers 8.8.8.8 / 8.8.4.4 / 208.67.222.222 / 208.67.220.220
  • Flushing DNS cache using terminal command ‘sudo killall –HUP mDNSResponder’
  • Looking for process ‘PeerGuardian’ but could not find it

Please help.

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11.1)

Posted on Jan 3, 2016 4:27 AM

Reply
6 replies

Jan 8, 2016 3:39 PM in response to Linc Davis

Problem fixed. Thank you, Linc for your prompt assistance. I managed to remove the following 5 files:


com.ensaffron.net-preferences.plist

com.alloplasmaticUpd.plist

com.EcheneisUpd.plist

com.heulandjteUpd.plist

com.hilltopUpd.plist


Just for my own interest, could you please explain to me why some websites were not affected by these bugs, ie. google, gmail, facebook and youtube?


Again, thanks for your excellent service. Please keep up the good work.


Regards


Hung

Jan 4, 2016 5:23 AM in response to hungfromcampbelltown

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Jan 6, 2016 9:44 AM in response to hungfromcampbelltown

You may have installed one or more variants of the "VSearch" ad-injection malware. Please back up all data, then take the steps below to inactivate it.

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

/Library/LaunchDaemons

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

A folder named "LaunchDaemons" may open. Look inside it for files with a names of either of these forms:

com.something.net-preferences.plist

com.something.preferences.plist

Here something is a variable string of characters, which can be different in each VSearch infection. So far it has always been an alphanumeric string without punctuation, such as "disbalance" or "thunderbearer."

You could have more than one copy of the malware, with different values of something.

There may also be one or more files with a name of this form:

com.somethingUpd.plist

where something may be a different meaningless string than in the other files. Again, there may be more than one such file, with different values of something.

Here's a specific example of a VSearch infection:

com.disbalance.net-preferences.plist

com.thunderbearerUpd.plist

You will have files with names similar, but probably not identical, to these.

If you feel confident that you've identified the above files, back up all data, then drag just those files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.

Don't delete the "LaunchDaemons" folder or anything else inside it. The folder is a normal part of OS X. The word "daemon" does not imply that it's harmful.

2. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

Safari Preferences... General

and click

Set to Current Page

The malware is now permanently inactivated, as long as you never reinstall it. A few small files will be left behind, but they have no effect, and trying to find them all is more trouble than it's worth.

3. If you didn't find the files or you're not sure about the identification, post what you found.

If in doubt, or if you have no backups, change nothing at all.

4. The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it. I don't recommend that you install the genuine "MPlayerX," because it's hosted on the rogue "SourceForge" website and is bundled with other malware.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Air only able to access Google, Facebook, Youtube and Gmail

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