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iPad Pro..keeps trying to wake

Although I am working constantly w a very experienced and knowledgeable senior tech on this matter, thank you Mattew, I want to put this out there to see if others are experiencing this issue.


When set in "stand" mode and only "stand" mode w the iPad Pro keyboard the device keeps trying to wake. I was given a work around to turn off lock/unlock which is a minor issue for me, but none the less annoying, keyboard was replaced twice and new iPad was also shipped....the issue was not resolved


I can't begin to relay my disappointment w Apple and the delays it is taking to solve the problem


I need to know if I am the only person in the world that is having this issue as tech support can't or won't tell me


Thank you in advance for any and all info


Michelle

iPad Pro Wi-Fi, Cellular, iOS 9.2

Posted on Jan 4, 2016 1:30 PM

Reply
28 replies

Jan 20, 2016 6:22 AM in response to ToXic Blonde

I also am having the same issue and discussed the matter with Apple Support this afternoon, they suspect an issue with the Smart Keyboard and advised to go to one of their stores to get a replacement, as they were unable to arrange a replacement over the phone for some reason, but I doubt getting another keyboard is going to correct the problem.


As ToXic has stated, if you are having the same problem, please contact Apple Support. The new iOS 9.2.1 hasn't fixed the random waking for me and I don't think Apple is even treating it as a software problem yet.

Jan 20, 2016 6:37 AM in response to XavierDemon

Xavier, Don't waste your time.....new keyboard won't fix it....this is my third....iOS 9.3 is out in beta....but I'm not going to bother w it


they wanted me to take iPad and keyboard to Apple Store but the closet one to me is 2 hours away :/


thank you for replying....I'm passing this along to my tech guy.....although I am pretty sure it's pit of his hands now


but yes PLEASE everyone contact apple support

Jan 31, 2016 4:15 PM in response to MJW062

Hi everyone,


I have this issue as well.


Having spoken to Apple Support, they also suggested we submit feedback via: http://www.apple.com/feedback/. Apparently, the feedback goes directly to the product team.

Be sure to select the "bug" category in the feedback form.


Hopefully Apple team can address this issue soon, as it is clearly affecting the battery as well.


Cheers.

Feb 1, 2016 12:35 PM in response to ToXic Blonde

I also have this issue. It happens when my iPad Pro is in "Type" and "Watch" mode. (See images below...)


When the iPad Pro (iPad, from here on out...) is connected to the Apple Smart Keyboard (keyboard, from now on...), the screen turns on and off at an interval of several minutes.


I haven't yet tested to see if the screen turns on and off when it is in cover mode. Because, honestly, I didn't want to squint in the crack between the cover and the iPad for the ten minutes, or so, that it would take to see if it's doing it. Ya, know?


I also have not tested to see whether, or not, is it doing it when connected to power, only because my IT Geek Kung-Fu is telling me that this path of trouble shooting is empty of its own meaning. (Sound of large Chinese gong!!!)


The truth that remains evident, in my case at least, is that the screen turns on and off (displaying the Lock Screen) when my iPad is connected to the keyboard, and it does not exhibit this behavior when it is not. (Oh, the Zen of it, yes?)


Since the issue clearly seems to be with the connection between the keyboard and the iPad, and how iOS handles the interaction between the two of them, one can only hope that Apple hears our prayers and comes down from upon high to bestow an expedient blessing to the current version of iOS (9.2.1 as of this writing), so that we, their humble and ardent followers can return to praying at the alter of thin and fast connected technology. Ahmen.


By the way, my altar also contains the mystical Apple Pencil relic.


I do not know if Pencil is related to this crisis of faith. But, it felt good to say that I have one publicly.


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Feb 10, 2016 10:51 AM in response to ToXic Blonde

I have been having the same problem since I've been using the smart keyboard as well. It doesn't matter if it is standing, folded back or even closed. It is constantly coming on. You are probably wondering how I know it is on when the keyboard is closed over the screen but I see the glow from under it at night. The only time it seems to not happen for me is when it is charging. It is sucking my battery like crazy.

iPad Pro..keeps trying to wake

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