M photos won't load (ones that are normally clear), they show up blurry. Videos will look similar and constantly "load" but not actually clear up and play. It's very aggravging. What causes this and how can I fix it?
iPhone 6 Plus, iOS 9.2
Hi, katrinalc0206.
Thank you for visiting Apple Support Communities.
I understand that the image quality of your photos and videos in the Photo application are blurry. There are a couple things that I can think of that may help. Let's start with making sure you have a good internet connection, force all open applications to close and restart your iPhone. Once this is done, test the clarity of the photos and videos. They may take a few minutes to load if you are using iCloud Photo Library.
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
If the issue persists, the next step would be to see if your have Optimize [device] Storage as this allows for a lower resolution image to save space. Take a look at the article below for more information. To disable this feature you would just need to reverse the steps outlined below.
Can I use iCloud Photo Library to save space on my device?
iCloud Photo Library automatically keeps all your photos and videos in the original, high-resolution version. Follow these steps to choose how you store your photos and videos on your device:
- On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Photos or Settings > Photos & Camera, then select a storage setting.
- On your Mac, click Photos > Preferences > iCloud, then select a storage setting.
If you turn on Optimize [device] Storage, iCloud Photo Library will automatically manage the size of your library on your device, so you can make the most of your device's storage and access more photos than ever. All of your original, full-resolution photos and videos are stored in iCloud while device-size versions are kept on your device. You can download the original photos and videos over Wi-Fi or cellular when you need them.
If you turn on Download Originals, iCloud Photo Library will keep your original, full-resolution photos and videos in iCloud and on your device. Download Originals is the default setting for iOS devices with the free 5 GB storage plan and for all Mac devices.
You need an Internet connection to access an original photo or video that’s stored only in iCloud.
Cheers
Photos/video not loading
