iPhone 6s plus Ghost Touch

Question

iPhone 6s plus Ghost Touch

I bought my iPhone 6s Plus the week it was released. Starting about 4 weeks ago, I noticed that the screen was randomly responding to Ghost Touches. Apps would open on their own, random characters would appear while text messaging, etc. There does not seem to be any pattern, and the problem feels like it is getting more frequent. I have done extensive searching, and this is apparently a known phenomena. Unfortunately, I have not found anything remotely close to a solution. Anyone experiencing this? Have you found a solution?

Posted on Jan 5, 2016 4:58 PM

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Answer 1

AJ397

Level 6

12,949 points

Jan 5, 2016 5:01 PM in response to John Cotterill

Try:

Restoring from a backup
Restore to factory
If the ghost touching continues after a restore to factory it may be hardware related. In that case, you would need to visit your local Genius Bar or Apple Authorized Service Provider. https://locate.apple.com/country

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Answer 2

Nov 20, 2016 3:52 AM in response to John Cotterill

I have exactly the same issues on my iPhone 6s plus, it is typically one month past its warranty period.

The Apple Store in Brighton uk are saying they have never heard of this problem before and, are not willing to fix it as it is just out of warranty, the best advice they had was to buy a new phone, or hand over £300 for a possible fix.

I have always looked after this phone, it has never been dropped or got wet, there is not a scratch or mark on it.

It is basically a completely useless device now as it cannot be used.

Has anyone found a fix for this problem?

Many thanks..

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Answer 3

Jonathan UK

Level 10

164,015 points

Nov 21, 2016 6:05 AM in response to Peggypeggpegg

Hi

Follow the steps here, including contacting Apple Support or making a Genius Bar reservation if necessary:

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

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