Lightroom crashing on 27" 5K w/ El Capitan

Question

I&#x27;m using a brand new iMac 27" Retina (3.2 GHz i5 w/ 8 GB of RAM, 1TB HD, AMD Radeon R9 M380) with El Capitan version 10.11.2.  My problem is that I can&#x27;t use Adobe Lightroom for more than 5 minutes at a time without it crashing.  Originally thinking it was purely a problem with Lightroom, I installed a previous version known to be stable, but it still crashed, which means it&#x27;s likely an issue with El Capitan.I&#x27;ve read of people having luck by reverting to previous versions of OS X, but I&#x27;m afraid to do it on a brand new computer.  Any workarounds or suggestions?

woodmeister50 · Accepted Answer

FWIW, Lightroom CC 2015.3 works fine for me on my late 2013 27" iMacand OSX 10.11.2.  So, there is not inherently a problem with El Capitanin general.Do you have a previous version of Lightroom or Photoshop installed? There have been reportsof having older versions causing issues with newer versions (even though Adobe says that you canhave multiple versions installed), especially if non-CC and new one is CC.Do you have any sort of antivirus app installed?  These can generally cause issues.BTW, you cannot install a version of OS X that is older than the versionyour computer shipped with.

woodmeister50 · Answer

BTW, when it does crash, was there any crash dialog box displayed or didit just simply quit?  If it happens again, if there is a crash dialog box displayed,you may want to try and post the contents (if it is more than just an "unexpectedly quit").Also, if it does crash again and there is no dialog box displayed, note the time ithappened and open Applications-&gt;Utilities-&gt;Console.  Select a"All Messages" and scroll through tothe time of the crash and look for some error message(s).  Also, under "User Diagnostic reports" theremay also be a .crash report.  It may or may not be useful to post the top portion of itas well (all down to where there is a line Thread...).

sberman · Answer

Are you using Lightroom version 6?As this page indicates Lightroom 6 runs on El Capitan, while Lightroom 5 does not say it runs on El Capitan.https://helpx.adobe.com/lightroom/system-requirements.html

AceWoody · Answer

Thank you for the suggestion, sadly it didn&#x27;t help.  I&#x27;m usually able to edit for a few minutes, then when I try to crop or switch between images, it will crash.I just tried the ol&#x27; sign out and back into Creative Cloud, and it seems to be working so far.

sberman · Answer

From Adobe:https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html

AceWoody · Answer

I did not have any previous versions of LR installed, nor any antivirus app.  After the newest version crashed, I did go back and install an older release.  In short, every version crashed on me.  But like I just mentioned above, I have signed out of into Creative Cloud and it&#x27;s working (so far).

AceWoody · Answer

I spoke too soon.  It&#x27;s still crashing.Here&#x27;s the system log for the most recent crash:1/7/16 12:23:18.330 PM com.apple.xpc.launchd[1]: (com.adobe.Lightroom6.99872[1279]) Service exited due to signal: Segmentation fault: 111/7/16 12:23:18.596 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1288]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash1/7/16 12:23:22.635 PM Image Capture Extension[1285]: -[NSProcessInfo enableSuddenTermination] has been invoked more times than necessary to balance invocations of -[NSProcessInfo disableSuddenTermination]. Ignoring.1/7/16 12:23:22.674 PM ReportCrash[1288]: Saved crash report for Adobe Lightroom[1279] version Adobe Lightroom [1052427] (6.3) to /Users/jasonrwoods/Library/Logs/DiagnosticReports/Adobe Lightroom_2016-01-07-122322_Jasons-iMac.crash1/7/16 12:23:22.786 PM ReportCrash[1288]: AutoSubmitPreference is 01/7/16 12:23:23.271 PM UserNotificationCenter[1290]: *** WARNING: Method userSpaceScaleFactor in class NSWindow is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead. And I&#x27;m not sure what is relevant in the application report, but here&#x27;s the top section:Process:               Adobe Lightroom [1291]Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe LightroomIdentifier:            com.adobe.Lightroom6Version:               Adobe Lightroom [1052427] (6.3)Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           Adobe Lightroom [1291]User ID:               501Date/Time:             2016-01-07 12:32:21.459 -0500OS Version:            Mac OS X 10.11.2 (15C50)Report Version:        11Anonymous UUID:        F98638DC-4EC8-D80A-9E1A-07672E771F93Sleep/Wake UUID:       2238165A-33B3-4E1B-A7E0-7FB2B1BC2B5ETime Awake Since Boot: 20000 secondsTime Since Wake:       8800 secondsSystem Integrity Protection: enabledCrashed Thread:        0  Dispatch queue: com.apple.main-threadException Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x000007fc9aaa71b8Exception Note:        EXC_CORPSE_NOTIFYVM Regions Near 0x7fc9aaa71b8:    MALLOC_LARGE           00000002265c7000-000000022664b000 [  528K] rw-/rwx SM&#x3D;PRV  --&gt;     STACK GUARD            0000700000000000-0000700000001000 [    4K] ---/rwx SM&#x3D;NUL  stack guard for thread 30Application Specific Information:objc_msgSend() selector name: retainGlobal Trace Buffer (reverse chronological seconds):5.038024     AppleJPEG                 0x00007fff961e411c [0x7fc9a65f8a00] Decoding completed without errors5.038024     AppleJPEG                 0x00007fff961e20fc [0x7fc9a65f8a00] Options: 171x114 [FFFFFFFF,FFFFFFFF] 0001D0605.038024     AppleJPEG                 0x00007fff961e1fae [0x7fc9a65f8a00] Decoding: C0 0x00AB0072 0x0016354A 0x11111100 0x00000000 8150Thread 0 Crashed:: Dispatch queue: com.apple.main-thread0   libobjc.A.dylib               0x00007fff994ed4dd objc_msgSend + 291   com.apple.AppKit               0x00007fff85ee571c -[NSWindow _setFirstResponder:] + 442   com.apple.AppKit               0x00007fff866a9a5a -[NSWindow _realMakeFirstResponder:] + 3673   com.apple.AppKit               0x00007fff85fc09db -[NSWindow makeFirstResponder:] + 1234   com.adobe.ag.ui               0x00000001054c1ff0 0x105457000 + 4382565   com.apple.AppKit               0x00007fff85f0edc8 -[NSView(NSInternal) _setHidden:setNeedsDisplay:] + 16616   com.adobe.ag.ui               0x000000010548d1ac 0x105457000 + 2216127   com.adobe.ag.ui               0x000000010548d4cb 0x105457000 + 2224118   com.adobe.ag.kernel           0x0000000105408e8f 0x1053ff000 + 405919   com.adobe.ag.kernel           0x000000010540913c 0x1053ff000 + 4127610  com.adobe.ag.kernel           0x0000000105401136 lua_call + 3711  com.adobe.ag.substrate         0x000000010556aaf2 0x105569000 + 689812  com.adobe.ag.kernel           0x0000000105408e8f 0x1053ff000 + 4059113  com.adobe.ag.kernel           0x0000000105417483 0x1053ff000 + 9945914  com.adobe.ag.kernel           0x000000010540914d 0x1053ff000 + 4129315  com.adobe.ag.kernel           0x0000000105417bb7 0x1053ff000 + 10130316  com.adobe.ag.kernel           0x000000010540914d 0x1053ff000 + 4129317  com.adobe.ag.kernel           0x00000001054087ea 0x1053ff000 + 3889018  com.adobe.ag.kernel           0x00000001054093a4 0x1053ff000 + 4189219  com.adobe.ag.kernel           0x00000001054011b7 lua_pcall + 10020  com.adobe.ag.substrate         0x000000010556ab6a 0x105569000 + 701821  com.adobe.ag.kernel           0x0000000105408e8f 0x1053ff000 + 4059122  com.adobe.ag.kernel           0x0000000105417483 0x1053ff000 + 9945923  com.adobe.ag.kernel           0x000000010540914d 0x1053ff000 + 4129324  com.adobe.ag.kernel           0x0000000105417bb7 0x1053ff000 + 10130325  com.adobe.ag.kernel           0x000000010540914d 0x1053ff000 + 4129326  com.adobe.ag.kernel           0x0000000105401136 lua_call + 3727  com.adobe.ag.ui               0x000000010547bb0d 0x105457000 + 15028528  com.adobe.ag.ui               0x000000010547d630 0x105457000 + 15723229  com.adobe.ag.ui               0x0000000105480182 0x105457000 + 16832230  com.apple.AppKit               0x00007fff860008dc forwardMethod + 12631  com.apple.AppKit               0x00007fff860008dc forwardMethod + 12632  com.adobe.ag.ui               0x000000010547d716 0x105457000 + 15746233  com.apple.AppKit               0x00007fff866b0715 -[NSWindow _reallySendEvent:isDelayedEvent:] + 210834  com.apple.AppKit               0x00007fff86008735 -[NSWindow sendEvent:] + 51735  com.apple.AppKit               0x00007fff8600557b -[NSApplication sendEvent:] + 438236  com.adobe.ag.ui               0x00000001054cb9a6 0x105457000 + 47760637  com.apple.AppKit               0x00007fff85f3803a -[NSApplication run] + 79638  com.apple.AppKit               0x00007fff85eba520 NSApplicationMain + 117639  com.adobe.Lightroom6           0x00000001053e49a9 main + 95340  libdyld.dylib                 0x00007fff892255ad start + 1

AceWoody · Answer

I&#x27;m using the CC version 2015.3, which is the most recent update and it still crashes.

persikoff · Answer

Did you find a fix or workaround yet?  I have exactly the same problem too. iMac (Retina 5K, 27-inch, Late 2015),4 GHz Intel Core i7, $40GB RAM