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some SMS not being delivered on my iphone 6

I use internet banking and for security the bank sends a sms with a TAC number to key in for completing the banking transaction. I was wondering how to unblock settings on my iphpne 6 that are stopping me receiving these sms. I have no problems receiving these on an Android smart phone.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Jan 9, 2016 6:21 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2016 2:45 PM

Hi anil54,

If you continue to have issues with your SMS messages from your bank, I would suggest talking to the technical support for your bank as this sounds like something to do with security on their website. The outcome of that conversation may provide some information that our technical advisors can use when they work with you. Click here to initiate that support if needed.

Take care,

3 replies
Question marked as Top-ranking reply

Jan 12, 2016 2:45 PM in response to anil54

Hi anil54,

If you continue to have issues with your SMS messages from your bank, I would suggest talking to the technical support for your bank as this sounds like something to do with security on their website. The outcome of that conversation may provide some information that our technical advisors can use when they work with you. Click here to initiate that support if needed.

Take care,

Jan 11, 2016 8:55 AM in response to anil54

Hello anil54,

If you are not receiving SMS text messages from your bank, take a look at the troubleshooting steps in this article. Make sure your bank's contact information is in your Contact's app and it is not on the blocked list. Click on the link below for complete details. I've highlighted a few key points for you.

If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Go to Settings > Messages. Check that the type of message that you're trying to send is turned on (iMessage, SMS, MMS, or Group messaging):

User uploaded file

If your messages aren't sending, or you aren't getting messages

Check your contact information:

  • Make sure that you're using the right phone number or email address for the contact.
  • Go to Settings > Messages > Blocked and make sure that the contact isn't on your block list.

Restart your device and check for updates

  1. Restart your device.
  2. Check for a carrier settings update.
  3. Check for an iOS software update.

Take care,

Jan 11, 2016 9:02 AM in response to judysings

TThanks and really appreciate the quick reply. I'd already gone through and unblocked the other party as well as re-starting my iPhone. Unfortunately I'm still unable to receive the SMS. Are you or others aware of any other settings that need adjusting on the phone To allow me to receive the SMS? on Android phone no such problem and SMS received fine.

some SMS not being delivered on my iphone 6

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