Fail to restart Back to my Mac with my Apple ID

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Fail to restart Back to my Mac with my Apple ID

The back to my mac function suddenly turned of itself and can't be start again for days on both my Macbook Pro 2011(Mavericks 10.9.5) and Air 2015(Yosemite 10.10.5). I attracted some screenshots below, please have a look.

It worked perfectly fine and I didn't changed any setting at all. The only thing i have done, don't know whether it is related or not, is updated Safari to v9.0.2 on Mavericks and maybe some security update, it is not shown in the updated list in app store.

I tried to tick/start the function back in Setting>iCloud, but prompt to uptick again. Tried log out, restart, create new user, re-install OS X, reboot router, use different wifi networks and call the iCloud support. All didn't work.

However, Back to my Mac works with other Apple IDs on both Macs, just not working with original ID; it is a @me.com ID linked with a yahoo email and haven't upgrade to use iCloud drive yet, my other Apple IDs as well. I also tried to log in with the linked yahoo email, it does not work too.

Anyone experienced this give some advices? I can't remote my mac distally now...

MacBook Pro, OS X Mavericks (10.9.5), null

Posted on Jan 11, 2016 5:31 AM

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Answer 1

John Galt

Level 10

146,570 points

Jan 11, 2016 12:33 PM in response to arv0320

Try enabling Back to My Mac again. It may have been a temporary glitch.

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Answer 2

Eric Root

Level 10

684,615 points

Jan 11, 2016 12:37 PM in response to arv0320

Back to My Mac status messages

Back to My Mac Troubleshooting

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Answer 3

arv0320 Author

Level 1

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Jan 11, 2016 1:00 PM in response to Eric Root

Thanks. I have read those before but back to my back works with other apple IDs. So the troubleshooting stated in links you provided should not work, especially the port and router settings... right?

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Answer 4

Eric Root

Level 10

684,615 points

Jan 12, 2016 2:48 PM in response to arv0320

You are welcome. Router resets (or example) have cleared problems for a single computer even though other computers are working okay.

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Answer 5

arv0320 Author

Level 1

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Jan 12, 2016 3:02 PM in response to Eric Root

I got your point, really =] But the problem i am having is, on the same Mac, one ID doesn't work but another ID works. Also, I have asked my friend to login to iCloud from Hong Kong today (I am in UK) with my @me ID, attempted to start Back to my Mac but fail to start with the same error message. So, I don't think it is related to router and network problem... hope it makes sense.

Btw, do you know that, does genius at apple store help solving iCloud problems??

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Answer 6

John Galt

Level 10

146,570 points

Jan 12, 2016 7:32 PM in response to arv0320

If it's still occurring for you then contact AppleCare using the Contact Us link below. Going to an Apple Store won't accomplish anything more than you will be able to by contacting AppleCare on the phone.

The fact that your friend in HK cannot start BTMM with your Apple ID indicates a problem that is not isolated to your Mac, your router, or your network. It's completely beyond your ability to fix. Tell Apple.

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