Am I due compensation? Apple Watch Skin Burn.

Uh, yes......

Where are you located? Is there an Apple Store close by you? I would have suggested going to the Apple Store to have someone see this. Two things come to mind, this return desk manager is not an Apple representative, nor does he have a medical degree to determine that the injury you sustained is from the watch. There is nothing at the back of the watch that could cause a burn.

In the end, I'm glad you were able to get your money back, but given the fact there is nothing on the back of the watch that can cause a burn, and you did not sustain a burn anywhere else when dealing with the watch. As far as compensation, that is something you would have to take up with Apple directly. This is a user to user support forum, no one could answer that question for you.

ukjames wrote:

I bought an Apple Watch on the 1st Jan. After charging the watch, I wore it for around 24h. When I took it off I noticed that my skin was burnt (1st Degree Burn) a minor burn under watch sensors. Since contacting Apple, the case was escalated to a Senior IOS person and Apple Engineers whom asked for pictures 3 days later from original contact made on the 2nd of Jan. 8 Days later they asked for more images of me wearing the watch and not. It then took 8 days for a response from the Senior IOS person who was waiting for the Apple Engineers to respond. The result from the Senior IOS person was to read a web link on Apple on how to own an Apple Watch. Throughout all contact with Apple, they suggested I get my money back before the cut-off point.

Fast Forward to Today 19/01/16 I took the Apple Watch back to the Curry's Store I bought it from to get my cash back. Spoke to the returns desk manager and he asked why and what reason I wanted to return the Apple Watch, I told him my life story with the Apple Watch and he asked to see the burn mark that occurred between the 1st and 2nd of January and I complied, His response was, omg that's right under the Apple Watch Sensor, are you sure it's not a skin irritation. I then responded by showing him my other wrist that had also worn the Apple Watch that has no markings, skin irritations or burn marks, I also showed him how I wear the watch (correctly) and that I kept it clean. He then agreed that the Apple Watch would have caused the issue of burning my wrist and so Agreed to refund me my money. He was astonished as to what and how Apple customer service responded to my issue. I got my money back, cash. However the inconvenience of all this has cost me time, effort, cash, travel and I got a 1st degree burn and overall disappointment. Am I due compensation.

It is important to note that I have had no skin irritations from the watch other than the burn, I have held the watch with both hands, rubbed the watch on my arms, face and legs to see if a reaction occurs and worn it on both wrists with no further problems. Apple Watch Space Grey 42mm Sports Band.

J.

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ukjames wrote:

Located in the UK, no freckles on my skin anywhere on the body dark black hair and tan skin tone, made it to the age of 24 with no allergies,

No, I'm the one with the freckles. And, for what it's worth, you can develop allergies at any time in your life. They're related to how often you're exposed to the allergen. Hopefully, you've also received your chicken pox vaccine as getting chicken pox as an adult can be fatal.

ukjames wrote:

I think it was a fault with the battery as when i charged it, it heated up just the same as my iPhones did from new. I wore it once it was cool (temp wise)

To clarify: it is normal for the watch, power adapter and charging cable to become warm when connected to power.

This, in isolation, is not indicative of a faulty watch or battery.

It is not a "massive" recall, it is only in some parts of the world and it is not on the same scale as the 5W charger recall or the MacBook Pro battery recalls that were done a few years ago. While they are projecting a decline in profits from last year it is still a profit and has nothing to do with you.

Let's call a First Degree burn buy its other name, a superficial burn. So why if the watch caused it did you get a superficial burn on one side but not the other?

You have made an administrative request to Apple so you can wait for the outcome of that. What type of compensation did you request? If they don't meet your request you can use your countries legal system. You will need to submit documentation of your injury, how much money you spent on medical care (that is reimbursable), how much time you missed from work due to the injury and how much pain and suffering you endured and for how long (although I'm not sure that is allowed in your country and you will need medical support to make the claim). Come up with a number that you think will satisfy you and file your claim.

There is nothing anyone here can assist you with and you are simply spinning your wheels posting here. Nothing will come of it.

Savvyxone wrote:

I wanted the issue resolved but love my watch too much to have it sent away for 10 days for their own investigation....

If Apple Support has advised that your watch should be sent for inspection under warranty, it would be prudent to do so.

Savvyxone wrote:

and no I did not open the watch to investigate it further

Do not open the watch. This would void your warranty.

You have a flaw in your investigation. You are making the assumption that the heart sensor is hot enough to burn people. It isn't. When the Watch was first released it took your pulse about every 2 minutes when not exercising. This was reduced to 10 minutes in an update due to battery drain. It continuously takes your pulse while exercising. If the sensor was burning everyone it would be a hardware problem but it isn't burning me or anyone I know with a Watch. You have a solution looking for a problem.

I totally disagree as different people have different skin types structures and sensitivity so what I'm saying is they need to change the time frame to suit the majority and minority and this also would help in the ongoing battery drain issue

Skin type structures would have no involvement in whether the sensor was hot enough to burn anyone. If the timeframe was set for every 30 minutes, including while exercising, they might as well remove the heart sensor and make it just a watch. If people are being burned by the heat from the sensor then the sensor on that particular watch must be defective. For all the rest of the Watches it does not put out anywhere near enough heat to cause any burn.

Obviously you have not read my posts correctly so please don't reply anymore as you have obviously no clue what you are talking about but I do and also have the experience of over 20 years as a software developer and a failure analysis engineer and advisor for a major world renowned pc manufacturer so I think I'm more than qualified to dismiss what you are saying regarding the issue being a hardware issue

I've long ago discovered that people who have to constantly repeat their experience have issues.

In your engineering experience do you have a thermometer available? How about measuring the temperature of the heat coming from the sensor did you do that? What is that temperature that you came up with?

I have read all of your posts and clearly understood them. You start with the premise that the heart sensor is hot enough to cause a 1st degree burn. You move from accepting that premise to having the watch software changed to only measure the pulse every 30 minutes, whether exercising or not.

But if the Watch sensor isn't hot enough to burn the skin it won't make any difference. If that sensor was hot enough to burn people it would be front page news everywhere.

TThey have offered me a refund after I discovered it's actually a software issue and a design issue after long discussions with their engineering team they are in agreement with the proof I have provided and I have been offered a full refund upon of them receiving the return of my watch via courier but my burns are bad and not skin irratated related (no allergies) I also provided medical proof to back this up and they have been calling and emailing me to return the watch but telling me will take 15 days for a refund which I'm far from happy with, so at the moment seeking legal advice about the matter as they seemingly from what I'm gathering have no intention of rectifying the issue in this watch and the new upcoming watch2