Am I due compensation? Apple Watch Skin Burn.

TThey have offered me a refund after I discovered it's actually a software issue and a design issue after long discussions with their engineering team they are in agreement with the proof I have provided and I have been offered a full refund upon of them receiving the return of my watch via courier but my burns are bad and not skin irratated related (no allergies) I also provided medical proof to back this up and they have been calling and emailing me to return the watch but telling me will take 15 days for a refund which I'm far from happy with, so at the moment seeking legal advice about the matter as they seemingly from what I'm gathering have no intention of rectifying the issue in this watch and the new upcoming watch2

AS I mentioned in my previous posts I'm an engineer and sometimes when looking for the cause of a problem it's literally hitting you in the face, I can't discuss what exactly I have found due to the ongoing legality issue but what I can say is turn on the heart rate monitor and look under the watch while wearing and you will see where the lights come on and also the area that reflects off the skin...... Now imagine your in a sunbed lying down in an enclosed unit and compare the similarities.

sorry can't say anymore but if you do what I just said and think why how light reflects off of other nearby objects 😉 you may understand the design flaw.

BY the way have also got a Samsung gear fit and there's a reason as to why there is only 1 led on the back for the heart rate monitor on those units.

No, I'm pleased to say I don't know what you are talking about as it makes no sense whatsoever. And no it is not just the same as an LED light.

You never said what your doctor said about the burn. Will it require surgery? Hospitalization?

OK explain to me in detail why it is not the same as an LED light please in detail and I will tell you more if you can't prove me wrong on what I have said I won't be commenting on this post anymore as your replies are silly as you clearly have no engineering background if you don't know how a simple heart rate can be taken using an LED bulb and some simple coding

You do know that LED's emit light in different spectrums and different temperatures, right?

So what is your engineering degree in and where are you working using this degree? And what was the doctors diagnosis?

I've come late to this forum, but just a few thoughts. Firstly, any electronic device can go wrong and overheat. iPhones often do. So I'm guessing that a VERY few Apple watches may develop a fault. Secondly, any time I've given myself a 1st degree burn, it has hurt, and I have felt the heat. That's what my nerve endings are for. Not just a bit red, but actually painful, both at the time and afterwards. So if it doesn't hurt at the time and it doesn't hurt afterwards, it's not a 1st degree burn. It may be an irritation, a reaction to something in the watch or strap material, and as someone's already pointed out, you'd have to have prolonged contact for this to show up. Last point - stuff happens, and some people will have a skin reaction to a variety of materials. That's the way it is, and you can't get compensation for it, although a nice company (Curry's seem to be nice) will take the product back if it doesn't suit you. Incidentally, to get compensation, you have to prove that you have sustained injury that is uncontestably due to the product in question (not just what you think, so you'll need medical reports), and that said injury has caused you quantifiable monetary/quality of life type loss, i.e. you lost income, had to pay medical fees, or you're permanently scarred. I think ukjames did well to have his money returned, but that's really the end of the story.

This happened to me too after wearing the watch outside in a hot climate. I had a burn that matched the sensors under the watch. It then proceeded to burn, blister, peel, and scar. Please be careful how you proceed. Senior management at Apple has been nothing but difficult to deal with. I sent in my watch so they could "investigate" what was happening, and when I asked for it back after sighting what has been happening with the Samsung Note 7 batteries overheating, they will not answer my emails or give me my watch back.

Kendrickkoch wrote:

This happened to me too after wearing the watch outside in a hot climate. I had a burn that matched the sensors under the watch.

What did your doctor say when you showed them your wrist?

Never once has Apple support told me to reference this page, and the warning was posted after I had already bought the watch. All Apple has referenced me to look at is the allergens and not wearing it too tight, which It was not tight on my wrist at the time of the burn.

Did the emergency room physician, or your physician, treat the burn and classify it as a 1st degree burn? Did you sent this to Apple?

ChrisJ4203 wrote:

Uh, yes......

Then Mother Nature owes this freckled faced red-head a lot of compensation!

What software and design issue? How did you "discover" this?

What was the doctor's diagnosis?

Savvyxone wrote:

you have no clue as to what I am referring to.

Apparently, neither do you.